Liberty Subaru - Service Center

Alway polite, helpful and hustling. I'm relatively new to this dealership, but impressed with their customer service efforts. They seem to try to get things done in a reasonable time, t I'm relatively new to this dealership, but impressed with their customer service efforts. They seem to try to get things done in a reasonable time, they are polite and helpful, and willing to answer questions or explain things. Also, they take responsibility for their mistakes. When my car was brand new (300 miles on it), they accidently scraped the bumper while in their care, acknowledged it, and replaced the bumper at no cost to me. During the 10 days it took to get a new bumper and paint and install it, I was given a free loaner. More

Quick drop off and loaner car process Quick process, texting option was helpful and efficient; unfortunately final cost was double original quote due to additional service suggested; phone Quick process, texting option was helpful and efficient; unfortunately final cost was double original quote due to additional service suggested; phone from nick regarding service was helpful for me to know what additional work was being suggested and advised More

initial air bag appt Brought outback in for air bag recall, had some concerns about front end noise, was checked and explained, very cheerful, very helpful. Loaner vehicle Brought outback in for air bag recall, had some concerns about front end noise, was checked and explained, very cheerful, very helpful. Loaner vehicle was the bomb, lots of bells and whistles, good experience More

Body Shop Is Terrible I brought my 2018 Subaru Crosstrek into the body shop. Jeff the body shop manager toke me that they are subaru certified. They will do the best work p I brought my 2018 Subaru Crosstrek into the body shop. Jeff the body shop manager toke me that they are subaru certified. They will do the best work possible. They are going to make the car look like new. The rear door on the car was smashed in from a accident. Estimate that Jeff wrote was for $4000. The insurance adjuster wrote one for 3100. Jeff accepted it with a issue. Standard body shop practice he told me. I asked him where the other $900 went. He told me different system use different estimates for hours. But he assured me my car would look perfect. Let's just say we said a lot of issues during the repair process. Finally Jeff calls me to tell me my car is all done. I went to pick it up and it took only 5 seconds to see runs in the paint, orange peel and other blemishes. Other blemishes being sanding scratches in other spraying the clear coat. He said we will wet sand the car. Calls me the next day to tell me it's done. I went to check it out again. But no thing was properly fixed. I had a great bunch of scratches that are still under the clear coat. I told him I'm not paying for the shady work. He said fine we will just keep the car. Next day I reach out to the general manager Nate. He talked about the paint issues. He agreed to look over the call. He called me back to tell me he sees the all the issues. But they are all prior damage so it's not there problem. When I tell him I'm not paying for the car till it's fixed. He said threatening me with storage cost. I decided to just pick up the car today. I took it to three other body shops. All three say that this is a quality job. DONT BE THE NEXT VICTIM! STAY AWAY FROM LIBERTYVILLE AUTO CITY! More

Great Subaru Service Department! I have owned a Subaru for the past 8 years. In that time I've made many trips to the dealerships to maintain my vehicle. I've found the group at thi I have owned a Subaru for the past 8 years. In that time I've made many trips to the dealerships to maintain my vehicle. I've found the group at this location to be better than others in regards to their knowledge and professionalism regarding my Subaru and its required/recommended services. Thank you and keep up the great work! More

Recall Great kind helpful people. Who are willing to work with you! Have bought 5 cars from Craig who is the greatest. Service department is great Great kind helpful people. Who are willing to work with you! Have bought 5 cars from Craig who is the greatest. Service department is great More

Good and Decent folks I have always serviced my vehicle, acquired at a different dealership, at Liberty. I found the folks that I dealt with, including in the recent visit, I have always serviced my vehicle, acquired at a different dealership, at Liberty. I found the folks that I dealt with, including in the recent visit, to be pleasant, prompt and thoughtful. There was never any push for unnecessary repairs and the pricing was always transparent and competitive. More

air bag recall I've always been pleased with the service and employee attitude at Liberty. They go out of their way to make things convenient, whether the car you're I've always been pleased with the service and employee attitude at Liberty. They go out of their way to make things convenient, whether the car you're having serviced was bought at their dealership or elsewhere. More

Air Bag Replacement I received notification letter, called for appt., and everything was taken care of in a timely manner with no charge. Service is one of the reasons t I received notification letter, called for appt., and everything was taken care of in a timely manner with no charge. Service is one of the reasons that we bought a second Subaru! More

Came in for first oil change, tire rotation. Excellent professional friendly service. Justin made it a great experience; answered all questions. Detailed explanation of multi-point inspection for Excellent professional friendly service. Justin made it a great experience; answered all questions. Detailed explanation of multi-point inspection form.Looking forward to continuing my service relationship with Liberty Auto Service Subaru! More