Liberty Subaru - Service Center

After initial missteps between New Sales & Parts dept, the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were helpful in resolving the matter. More

Tom was to order new carpet and call me Regarding when to make appointment for installation. Would call 10/18 with all that info. Haven’t heard anything from anyone at Liberty to make appointment for installation. Would call 10/18 with all that info. Haven’t heard anything from anyone at Liberty More

They are easy to work with and they seem to really care about the customer. about the customer. More

Service people was all great. ....justin was great My car feels all clean and sparkly ....justin was great My car feels all clean and sparkly More

Very helpful, kind and understanding. Willing to answer anything I asked. Will tell all how great they are. Willing to answer anything I asked. Will tell all how great they are. More

The service department is great! Easy to make appointments, they are prompt and courteous when servicing the vehicle. Everything is explained in detail and in advance on what is be Easy to make appointments, they are prompt and courteous when servicing the vehicle. Everything is explained in detail and in advance on what is being done and why. All dealerships should have a service department like they do. More

This a review on my new 2024 Subaru Impreza Sport purchase from Liberty Subaru Sept 2024. The folks at Liberty Subaru provided such a great customer service experience from top to bottom; whether is purchase from Liberty Subaru Sept 2024. The folks at Liberty Subaru provided such a great customer service experience from top to bottom; whether is was First Contact over the Internet [Daijon], On Site Sales [Christian], Management [James], Finance [Dan], or the Product Specialist [Peter], they ALL knew the Subaru brand inside and out, were courteous, friendly, knowledgeable, warm, and welcoming. The BEST car buying experience I have had in a very long time [and I usually purchase a car every 3-5 years]. They literally spent an hour going over every detail and function of our new Subaru and made it clear that we could call them anytime to ask questions and even gave us a $25 gas card! They really made sure you felt like that you mattered to them as their customer. Only downside for me personally was that they were located nearly an hour away from my home, but it turned out to be very much worth the trip. They are also a Costco Auto program dealer so they knew how to navigate that program, making the deal incredible and hassle free. I loved them so much that I will plan to look them up even for a future used vehicle. Hats off to the team at Liberty Subaru for keeping customer service alive in a day and age when many dealers just focus on getting the sale but forget the customer service. More

I needed an oil change and, on a whim, decided to call my local dealer(Kenosha) and asked for a callback since they were busy. Did not receive a call back, so I call here and was quickly worked into the sche local dealer(Kenosha) and asked for a callback since they were busy. Did not receive a call back, so I call here and was quickly worked into the schedule. I drove my car 35 mins to get it done. Two hours later, I still hadn’t received a call back from my local dealer. Only note: while my car is not showroom perfect, I did not appreciate some oil stained hand prints on my door hand and door trim. Got to cover the details there, service dept! Anyways probably will go again More

They were friendly and efficient. I enjoyed the snacks and water in the waiting room. I enjoyed the snacks and water in the waiting room. More

This dealership is friendly and efficient. I like the text reminders they send for service. Also you can get an appointment quickly I like the text reminders they send for service. Also you can get an appointment quickly More