Liberty Subaru

It was my first time in this Subaru Dilership. Very clean, great waiting area and snacks! My advisor was Tony Raia. Nothing but great experience. Very knowledgeable, explained all what needs to be Very clean, great waiting area and snacks! My advisor was Tony Raia. Nothing but great experience. Very knowledgeable, explained all what needs to be done. Five stars! More

Brought my car in initially without an appointment because the Check Engine light and many other warning lights came on suddenly. The shop was crazy busy and a time for it to be looked at could not be because the Check Engine light and many other warning lights came on suddenly. The shop was crazy busy and a time for it to be looked at could not be given, I ubered to a car rental (no loaners or rentals available) and then got a call around 5 that they looked at it. Tony Raia was the service rep and he read what was on the assessment which was a bunch of codes and numbers and just summed it up by saying it was an old warning code for a cylinder misfiring, they cleared the old codes out and said everything was good after 10 minutes of driving. They were able to send a porter to pick me up at the car rental place the next day so I could pick my car up. I paid a $200 diagnostic fee. 2 days later the warning lights came back on, I made an appointment and worked with Justin Mounce. He was responsive and kept me updated. It turned out that all the cylinders had carbon build up and needed to soak in chemicals to have it removed. He told me in plain layman's terms what the problem was. The car was there 3 days, a loaner was available, and so far the car is running fine. It was covered by warranty. I can't help but think that the first crew was not as thorough as they could have been and could have prevented some inconvenience and the cost of an Uber and rental car if they had identified the problem and resolved it. I have been coming to Liberty for a decade now and have always been happy with the service so I was a bit disappointed this time with the process although the end result seems to be fine. The ratings below reflect the average of the 2 visits. If it were reflective of the second visit only, the ratings would be very high. More

Went in for my first complementary oil change. Made a 7:45 am appointment thinking I’d be in and out quickly only to find out they took 5 walk ins before I got there. Appointment should take prec Made a 7:45 am appointment thinking I’d be in and out quickly only to find out they took 5 walk ins before I got there. Appointment should take precedence over walk ins. Why bother with an appointment if you just go to the back of the line? Otherwise the service department was courteous and thorough. The free coffee and snacks were a nice amenity. More

Always a good experience when coming for service for my car. Never had any problems. car. Never had any problems. More

I was very concerned about multiple warning lights that were displayed and headed straight over to my dealership. I had not made an appointment but they were able to attend to my car (SUV) right away. John were displayed and headed straight over to my dealership. I had not made an appointment but they were able to attend to my car (SUV) right away. John, the service rep., was very consoling and respectful and everyone I dealt with was equally great. Much appreciated. More

No one likes car troubles. The staff made the experience as comfortable as possible. I highly recommend. The staff made the experience as comfortable as possible. I highly recommend. More

Beast service I ever had! These guys know what means take care of customer!!! Super! These guys know what means take care of customer!!! Super! More

I have bought both of my cars from Liberty Auto & have always received excellent service. It’s the only place I take my car for service. My car will be 20 years old & still running great. always received excellent service. It’s the only place I take my car for service. My car will be 20 years old & still running great. More

Service reception was friendly, prompt, and work was finished right on the time promised, including extra touch-up pain requested. finished right on the time promised, including extra touch-up pain requested. More