Liberty Subaru

Excellent service on 2 occasions. Had recurring problem with discharging battery - other shop could not identify, yours did it right away. The service personnel very professional and Had recurring problem with discharging battery - other shop could not identify, yours did it right away. The service personnel very professional and informative! More

I brought my car in for an oil change, which I have been doing for the last 5-1/2 years. I was always satisfied with the service, however, I was informed that Liberty Subaru is now charging a 3% credit car doing for the last 5-1/2 years. I was always satisfied with the service, however, I was informed that Liberty Subaru is now charging a 3% credit card surcharge. I find this to be offensive. I told the service advisor I would not be returning. The service manager tried to explain that their costs are going up. Credit card companies have been charging service fees to merchants since their inception. Merchants factor this into the price of their goods and services. I feel this is nothing more than a cash grab on behalf of Liberty Subaru. They have lost me as a customer. There are many mechanics who can service my vehicle without nickel and diming me. Obviously the owner of Liberty Subaru cares more about making a few extra dollars than retaining me as a loyal customer. More

The Subaru Service department recommended repairs that weren't necessary. Overpriced labor as well. Never going back. weren't necessary. Overpriced labor as well. Never going back. More

Great job, honest people. Jason took care of my car for 2nd time and he is wonderful. Explained everything and took great care of my car. Thank you Jason. Jason took care of my car for 2nd time and he is wonderful. Explained everything and took great care of my car. Thank you Jason. More

Easy fast process, not issues getting a loaner car and did not try to over sell anything did not try to over sell anything More

From start to finish the Service I received on my Subaru Outback Sport was EXCELLENT. Justin Mounce was my Service Advisor. He reviewed my past services with me and recommended a trustworthy small set of Outback Sport was EXCELLENT. Justin Mounce was my Service Advisor. He reviewed my past services with me and recommended a trustworthy small set of services that I would need. He helped me find the most current discount that I couldn't find in a recent email I received. While I was waiting I received a text from Justin with a link to my vehicle inspection. I liked that feature! Great way to communicate what was going on. I didn't have to wait long at all. Additionally the waiting area was very clean and had a nice selection of coffee/tea and healthy snacks. Great Service, thanks. More

Took the time to talk about my situation and work quickly. Discussed what my next visit would be quickly. Discussed what my next visit would be More

The advisor that assisted me during my last visit (8/23/2024) did an excellent job: he's the best I have had from any (Subaru) delership! (8/23/2024) did an excellent job: he's the best I have had from any (Subaru) delership! More

We were expecting a much harder sell technique but it never happened they were pleasant and accommodating. never happened they were pleasant and accommodating. More

Serve to reapply fabric and paint protection products. Franco was very helpful and informative about this process. The work was done excellently!! The only disagreement I had was with a scratch that was Franco was very helpful and informative about this process. The work was done excellently!! The only disagreement I had was with a scratch that was seen on the lower left side of the hood upon completion. Otherwise the car looks like new. More