Liberty Subaru

I am writing this after I saw a bad review about Craig from jwenzel(there are 2 Craig's that work there, but the Craig I dealt with was great, so I will write this anyways). After I had some so-so expe from jwenzel(there are 2 Craig's that work there, but the Craig I dealt with was great, so I will write this anyways). After I had some so-so experiences with Nissan dealerships, I decided to try and test drive a Forester b/c of the good things I've heard about it. I was warmly greeted, Craig Huber did a great job of showing me all aspects of the car, and was just very nice and a low-pressure salesman. He offered me a bottle of water and we got down to discussing the price. He was willing to offer me below invoice, with my truecar.com quotes that I brought, and he even let me know that I could discount the price a little more based on certain things that I didn't need from the package(auto-dimming compass/mats/etc... but that I would still be getting with the car. Overall, I got a good price on the Forester, there was no pressure at all, and the dealership was very low-pressure in general. I could tell that it was more of a family-like atmosphere than some of the Nissan dealerships I went to. I would recommend Craig Huber to anyone looking to buy a Subaru from this dealership. What was initially a stressful process due to my skepticsm of car salesmen, Craig proved that he is one of the good guys. More

So I find a Subaru Impreza WRX (Still listed on Autotrader at this time at this dealership), and I submit an inquiry for it. Kathy then calls me back and leaves me a voicemail. I call her back and Autotrader at this time at this dealership), and I submit an inquiry for it. Kathy then calls me back and leaves me a voicemail. I call her back and ask her if the vehicle is still available and she says yes, what time were you thinking of coming down today? I said I work until 1 and can be down there by 2:30 (1 hour drive). So when I get there, everyone is sitting down doing nothing except the guy at the front desk on the phone. I walk in there and Craig is eating pizza and Kathy has no clue what's going on, 5 minutes later she realizes that she had an appointment with me and says hi. So a little upset I say can I see the car please? She says sure Craig will go out and get the keys for you, and even offers me a water because I was waiting so long. So Craig goes outside and comes back with no keys, and says "sorry the car was already sold". I literally thought he was joking and started laughing. And then I realize, he must of been serious because he has no keys. Without even saying sorry to me, i just walk out and drive an hour back home. What a joke of a dealership, horrible salesman, horrible service, horrible everything they will never own my business and I'm getting my word out to others to never go there you will have a bad experience. All their customer testimonials on their website are fake obviously. More

Bought a new 2012 Subaru Forester with all-weather package. 2012 Foresters are just now arriving at dealerships. Called Liberty Auto City and talked to Craig Huber to make sure the car actually existe package. 2012 Foresters are just now arriving at dealerships. Called Liberty Auto City and talked to Craig Huber to make sure the car actually existed. We agreed on a price over the phone so my wife and I drove 1 hour to buy the SUV. I thought of a dozen things that could go wrong and only one that could go right. Customer Service: great. Craig was busy with another couple so the manager, whose name I never got but he knows who he is, gave us keys for the Forester we were interested in and told us to take it for a drive. Quality of Work: great. This white SUV had just arrived and was still covered in dust and grime from its trip. Dealership cleaned it up nicely and Craig went thru the various functions, buttons and knobs giving us a basic introduction to the Forester. Friendliness: great. Employees kept us informed and made us feel welcome. Overall Experience: good. They were having a good day in sales and, therefore, it took a while to cash out. No problem, we took our car out to dinner to avoid the line. Price: great. Businesses are entitled to make a profit. That's how they stay in business. Do your homework! The best deal and dealer for you is seldom the closest. Do your homework! So the only thing that could go right actually did. Craig made this "trip to the dentist" painless. They made money, we saved money. My wife got a white Forester with a moonroof and heated seats, a combination almost nonexistant in northern Illinois/southern Wisconsin. I did my homework. More

Stereotypical sleazy salesman/ managers. I'd suggest any dealer besides them. Yes, they'll be polite up front it all goes down hill from the initial contact. They will tell you whatever you want to hear t dealer besides them. Yes, they'll be polite up front it all goes down hill from the initial contact. They will tell you whatever you want to hear to make a sale. I'd suggest getting everything in writing before signing a contract with them. FYI, the business manager Mark G. Avoid him, maybe you'll have better luck with somebody else. More