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Liberty Subaru

Libertyville, IL

4.7
301 Reviews
Liberty Subaru was established in 1965 and is proudly family owned and operated. Recently renovated with our Grand Opening event held in January 2018, we are fully invested in our customers. Our staff is ready to provide the best possible experience you'll ever have. Let's face it, you have choices and we want to make Liberty Subaru your preferred dealership to conduct business with. Our brand new showroom was built to make any time you spend here with us a comfortable and enjoyable experience.
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1000 E Park Ave

Libertyville, IL

60048

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Showing 301 reviews

October 20, 2024

They are easy to work with and they seem to really care about the customer. More

by HOWIESANDRA
Service Communication
Recommend Dealer
Yes
Oct 21, 2024 -

Liberty Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joey, Peter, and our team met your expectations. Thank you for choosing Liberty Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come!

October 20, 2024

Tom was to order new carpet and call me Regarding when to make appointment for installation. Would call 10/18 with all that info. Haven’t heard anything from anyone at Liberty More

by PHILBRODIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armi Matienzo, Arturo Torres, Daijon Davis
Oct 22, 2024 -

Liberty Subaru responded

Phil, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Agata Notter Customer Relations Manager Direct: 224-475-7104 agata@libertyautocity.com

October 20, 2024

Service people was all great. ....justin was great My car feels all clean and sparkly More

by ADEERFRIEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024 -

Liberty Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Justin, and our service team, and we look forward to working with you again.

October 19, 2024

Very helpful, kind and understanding. Willing to answer anything I asked. Will tell all how great they are. More

by PLOFFREDO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Oct 20, 2024 -

Liberty Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 19, 2024

The service department is great! Easy to make appointments, they are prompt and courteous when servicing the vehicle. Everything is explained in detail and in advance on what is be More

by kenjaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024 -

Liberty Subaru responded

Thank you for choosing Liberty Chrysler Dodge Jeep Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, Ken, and we hope to see you again!

October 15, 2024

Great experience at this dealership! Bought a new 2024 Ascent Ltd and couldn't be happier. Ron Robbins was a great salesperson and very knowledgeable about the vehicle. Both Ron and Chri More

by JACSHEWICZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Pfiffner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Goch
October 12, 2024

This a review on my new 2024 Subaru Impreza Sport purchase from Liberty Subaru Sept 2024. The folks at Liberty Subaru provided such a great customer service experience from top to bottom; whether is More

by YOSUFC
Recommend Dealer
Yes
Oct 13, 2024 -

Liberty Subaru responded

We are very happy to hear Christian, James, Dan, Peter, and Daijon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new 2024 Subaru Impreza Sport!

October 04, 2024

When I purchased the vehicle the business person was making a hard sell on the service agreement. When we advised him we were not interested he became cold and rude. The closing process with him was ver More

by WILLIAMHART
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Oct 09, 2024 -

Liberty Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 30, 2024

Hard working to make sure you walk out completely satisfied. From sales to final paperwork. More

by Bernard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Perchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Hernandez
September 21, 2024

Damian was amazing to work with! So helpful and helped me get exactly what I was looking for! Thank you so much for a great first buying experience! More

by Tpittpayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damian Podgorski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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