Liberty Mazda - Service Center

Polite treatment is something unexpected that you get at Liberty Mazda as opposed to other garages. I appreciate the promptness of service, the open communication and the comfortable environment provided by Liberty Mazda as opposed to other garages. I appreciate the promptness of service, the open communication and the comfortable environment provided by the dealership. More

I had a car emergency which was taken care of by Keri. She made sure I had a loaner car which was excellent. I was able to get around the communicated with me updates on the car. She has excellent She made sure I had a loaner car which was excellent. I was able to get around the communicated with me updates on the car. She has excellent customer service skills! More

As a loyalty customer I highly recommend Liberty Mazda Excellent staff and excellent customer service. Congrats Mazda Excellent staff and excellent customer service. Congrats More

Only sent service 2 hours after appt and only when I asked about it. Lack of communication which isn’t normal. Was promised a Lyft but never showed up. asked about it. Lack of communication which isn’t normal. Was promised a Lyft but never showed up. More

Brought a 1996 Miata in for engine not starting, agreed to pay for a diagnosis at ~$160. Tech disassembled the engine in a detailed diagnostic and suggested the timing belt was loose and jumping, leading t to pay for a diagnosis at ~$160. Tech disassembled the engine in a detailed diagnostic and suggested the timing belt was loose and jumping, leading to starting issues. Mazda quoted me in excess of $2000 to change a timing belt, charging 8.5 hours of labor. I declined service and the bill arrived at over $300 for a diagnosis. I immediately disputed the bill as we had agreed on $160 figure. Carrie Hoffman then began to argue with me that the diagnosis was much more detailed than a basic diagnosis would cover in which I had to explain that she is required to notify me for additional work that changes the agreed upon service. She became belligerent and finally yielded after repeating my last sentence multiple times. I told her I would be returning the loaner vehicle by close of business that day but then declined to release the vehicle to the tow truck driver after the bill had been paid, preventing me from retrieving my vehicle. It took 10 hours to resolve with insurance and 3 towing companies. If that wasn't bad enough I performed the timing belt change for $150 and 2 hours that same week. The car still fails to run. This is by far the worst dealer experience I have ever had, surpassing a time I was literally ignored trying to buy a car at a different dealer. I am still contemplating an FTC complaint for bait and switch practices, pending the results of this survey. More

Good customer service and always helpful to there customers and and job always well done customers and and job always well done More

Came in and had an oil change and my brakes done . Zach did an amazing job, will be coming back for future service on my car! Zach did an amazing job, will be coming back for future service on my car! More

My car was supposed to take 1. 5 hours. My appointment was at 11:15. I had to call at 2:45 to see if it was done 5 hours. My appointment was at 11:15. I had to call at 2:45 to see if it was done More

Service was done timely. Service Associate Bradley was very professional and courteous. Love video provided of service completed. Service Associate Bradley was very professional and courteous. Love video provided of service completed. More

Work is always done timely as estimated. Good quality work for the cost. Staff is friendly and knowledgeable Good quality work for the cost. Staff is friendly and knowledgeable More