Liberty Hyundai

I've used Liberty Hyundai in Ramsey, NJ for warranty work in the past and they were great - UNTIL NOW. With 5,000 left on my warranty, I took it in for what I thought was a transmission problem. Natura in the past and they were great - UNTIL NOW. With 5,000 left on my warranty, I took it in for what I thought was a transmission problem. Naturally nothing was wrong that was under warranty, but they charged me $250 for a transmission flush. They also did the multi-point check on my car - which included a brake check. They measured the brakes and gave me an accurate reading in millimeters of how much was left. Immediately after getting the car back, it started making a weird "tuk tuk tuk" noise in the front of the car (tires? axle?) - rather weak at first. A week later after it got worse and worse, we found that a lug nut was missing and 2 of the remaining 4 were almost off (we could turn them by hand). We spoke to other mechanics who said brake checks were done by taking the tires off. So we called Liberty Hyundai Service back and Joe proceeded to be rude to my boyfriend. He wanted to know "where are you going with this" when my boyfriend asked if they took the tires off to check. They claimed they didn't and that "you can come down here and I'll show you". He then refused to give us a lug nut (that's all we wanted!) and said we have to wait to talk to a Manager on Monday (its Saturday AM). He was EXTREMELY rude to my boyfriend and refused to help. We then called a couple other local Hyundai Dealer Service Departments who said they DO in fact, take the tires off. Obviously Joe at Liberty Hyundai either lied to us or didn't know how to handle the situation. Since my beloved 2004 Santa Fe is almost out of warranty, I was considering getting a new Hyundai. If I DO end up getting a new Hyundai (not from Liberty), I will most definitely NOT be going back to Liberty Hyundai in Ramsey, NJ to have it serviced. Pathetic service. More

The service department does not seem to know what they are doing. They are deceptive and rude when there is a service problem. I like the Hyundai that I own but I will not be buying another because of t are doing. They are deceptive and rude when there is a service problem. I like the Hyundai that I own but I will not be buying another because of the way this dealer has treated me. I was without a car for two weeks because of a recall on there defective control arms. My car was not returned they way I brought it in. And The service dept tried to put the responsibility on a new clutch from march of 05. More