Liberty GMC - Service Center

I have been waiting for a survey to come my way; but alas the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor (ha) Jay. I feel more welcomed at Walmart buying a 50 cent candy bar than from Jay after buying a $60,000.00 truck. 1) He acted as though he was put out; no people skills in my opinion. 2) He billed me when I informed him this was my first oil change; however the pleasant cashier gladly adjusted it. 3) I had a 14" crack in my windshield and he took no initiative to assist me; instead he asked if I had glass coverage and made no further effort. 4) He did not come out to inform me my car was ready like all the other advisors; I just got a massage customer Jones your car is ready. 5) After working with the pleasant cashier (I am sincere) she adjusted the bill and gave me my keys. After that I was on my own to find my truck. 6) There the truck was, 14 crack in the windshield (2013 Denali PU) and dirty with a sticker over the crack that said my truck was due for another oil change in 4,000 miles(?????), and the computer said my oil life was at 98%. What the xxx*... I was furious... I phoned another Advisor at Yates (Jaime Nelson) and he informed me that my oil life was based on driving and the 98% was normal and nothing to be concerned about. OK, I hope you understand my disappointment in my purchase at Liberty. I don't know who your GM is but I would like to share some areas for improvement. 1) The waiting area is outdated and boring. I own a Mercedes, Toyota, and Harley that I spent less on purchasing but their waiting areas at far more welcoming and include bet services. 2) Advisors should greet and conclude all services. 3) Advisors should inform persons of issues at their vehicle and not in the waiting room so others can hear what pieces of crap they might own (I heard four people informed that there oil pans were leaking; come on, it sounds like their milking the customer). 4) If the salesman is there it would be nice if the advisor informed them their customer ho spent so much was there; it might help in repeat sales. 5) Replace unpleasant service advisors and car salesmen who belong on used car lots. 6) Advisors should listen to their customers for opportunities to up sell instead of offering services they really don't need. Lance Make someone's day.. More