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112 Reviews of Liberty GMC - Service Center
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November 24, 2014
Amazed! I have used dealership service depts. in the past and really had miserable experiences. Matt was OUTSTANDING. He greeted me when I arrived and provi I have used dealership service depts. in the past and really had miserable experiences. Matt was OUTSTANDING. He greeted me when I arrived and provided exceptional customer service with a smile. I have had several services with Matt and have always left you dealership with a smile on my face. Bobby, my sales representative, said that Matt was excellent when I bought my 2013 Terrain, and he was right! Cudo's to a really great service center. More
by gato1one
Employees Worked With
Bobby Giungi, Matt Steigerwald
October 14, 2014
Service work repairs Had to bring in my 2013 GMC Terrain for the second time due to a reoccurring oil leak. This time they were able to pinpoint the 'real' issue. They had Had to bring in my 2013 GMC Terrain for the second time due to a reoccurring oil leak. This time they were able to pinpoint the 'real' issue. They had it fixed and returned my car back to me the next day. I was sorry that I had to make two visits for the same problem, but glad they were able to fix the problem. More
by roarkp
Employees Worked With
September 13, 2014
Unknown engine noise Matt was great at pen pointing the issue with my engine noise and providing an estimate. The work was completed before I expected it. When I arrived Matt was great at pen pointing the issue with my engine noise and providing an estimate. The work was completed before I expected it. When I arrived to pick up my car Matt met me and explained the work along with the safety chech of the car. Thanks Matt. More
by Sid.andress
Employees Worked With
Matt Steigerwald
June 07, 2014
Buying and servicing at Liberty GMC My husband and I have had a great buying and service experience with Liberty GMC. We have never bought off the showroom floor before with Bobby as our My husband and I have had a great buying and service experience with Liberty GMC. We have never bought off the showroom floor before with Bobby as our salesman taking care to answer all our questions and was very helpful. There were no pressure tactics or any other typical salesman nonsense.The service department has been very good about keeping us updated on services needed for our vehicle. The only improvement would be the cost of services rendered. More
by sbstinson
Employees Worked With
Bobby Giungi, Matt Steigerwald
May 30, 2014
Repair We had a small problem with the rubber seal around the drivers door...Upon contacting Sam G, he set up an appointment..we took the car in and the repa We had a small problem with the rubber seal around the drivers door...Upon contacting Sam G, he set up an appointment..we took the car in and the repair was done in a timely matter and we were very satisfied with the service...Gerri and Dennis Pederson More
by Djpglp6
Employees Worked With
Sam Ganczaruk
May 15, 2014
Routine maintenance I brought my GMC Acadia in for routine maintenance (oil change and tire rotation) and was very pleased with my service advisor, Matt. I received my ve I brought my GMC Acadia in for routine maintenance (oil change and tire rotation) and was very pleased with my service advisor, Matt. I received my vehicle back in the time promised and the whole process was quicker with Liberty than it was for the same service provided by another dealership on my wife's vehicle just the week prior. Definitely exceeded my expectations. More
by cclawrence28
Employees Worked With
Matt Steigerwald
May 09, 2014
Service My Camaro had a blown gasket and it was repaired in less than a day. They kept me informed and provided good service. I recommend the service depart My Camaro had a blown gasket and it was repaired in less than a day. They kept me informed and provided good service. I recommend the service department to others. More
by wardm13
Employees Worked With
Sam Ganczaruk
December 04, 2013
Everytime I call for service, I am met with a quick response for the reason that I need customer service. When I take my vehicle in for service, I am assured that I will get the best service. Matt St response for the reason that I need customer service. When I take my vehicle in for service, I am assured that I will get the best service. Matt Steigerwald has always shown professionalism and friendliness to me and addresses any problem I may have. I have been dealing with Liberty GMC for my 2010 Terrain. and I have never been disappointed with the staff or the service that I have received. I will continue to go to Liberty GMC for my next Terrain and I would definitely reccommend Liberty GMC to my family and friends. The price for the service such as oil changes, and tire rotation are very competitive elsewhere, but I feel Liberty GMC is relatively reasonable. More
by Houser41
Employees Worked With
Matt Steigerwald
November 28, 2012
I have been waiting for a survey to come my way; but alas the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor (ha) Jay. I feel more welcomed at Walmart buying a 50 cent candy bar than from Jay after buying a $60,000.00 truck. 1) He acted as though he was put out; no people skills in my opinion. 2) He billed me when I informed him this was my first oil change; however the pleasant cashier gladly adjusted it. 3) I had a 14" crack in my windshield and he took no initiative to assist me; instead he asked if I had glass coverage and made no further effort. 4) He did not come out to inform me my car was ready like all the other advisors; I just got a massage customer Jones your car is ready. 5) After working with the pleasant cashier (I am sincere) she adjusted the bill and gave me my keys. After that I was on my own to find my truck. 6) There the truck was, 14 crack in the windshield (2013 Denali PU) and dirty with a sticker over the crack that said my truck was due for another oil change in 4,000 miles(?????), and the computer said my oil life was at 98%. What the xxx*... I was furious... I phoned another Advisor at Yates (Jaime Nelson) and he informed me that my oil life was based on driving and the 98% was normal and nothing to be concerned about. OK, I hope you understand my disappointment in my purchase at Liberty. I don't know who your GM is but I would like to share some areas for improvement. 1) The waiting area is outdated and boring. I own a Mercedes, Toyota, and Harley that I spent less on purchasing but their waiting areas at far more welcoming and include bet services. 2) Advisors should greet and conclude all services. 3) Advisors should inform persons of issues at their vehicle and not in the waiting room so others can hear what pieces of crap they might own (I heard four people informed that there oil pans were leaking; come on, it sounds like their milking the customer). 4) If the salesman is there it would be nice if the advisor informed them their customer ho spent so much was there; it might help in repeat sales. 5) Replace unpleasant service advisors and car salesmen who belong on used car lots. 6) Advisors should listen to their customers for opportunities to up sell instead of offering services they really don't need. Lance Make someone's day.. More
by Lanchjones
Employees Worked With
Jay
December 05, 2011
As a single woman its hard to understand EVERYTHING about buying a car. Three years ago I purchased my GMC Denali and I still love it! I knew I would..but...what I didnt know was what a great dealership this buying a car. Three years ago I purchased my GMC Denali and I still love it! I knew I would..but...what I didnt know was what a great dealership this owuld be for service!!! This team goes out of there way to be there for you, answer questions , unbelieveably fair, and they stand behind what they sell. AFTER my 100k warranty was up...Steve the Owner personally took car of me and to this point I had never even met him...my car was fixed, I recevied a rental all at NO COST TO ME!!!! I had previously taken the car to another GMC dealer who wanted THOUSANDS to fix my car. I am getting ready in 6 mons to buy another new Denali and I wont think twice about where to go...it will be LIBERTY GMC PS: I have never written a review for any product or service. More
by lorraine D
Employees Worked With
Steve Moore ( owner whos ALWAYS available) , Jay in the Service Dept..and Tom who heads the Service Dept!!!
