Liberty Ford

We wanted to purchase a reasonably priced used car for our daughter. After emailing back and forth and letting them know that we would be in to look at it later that day, we arrive to find the car is bein our daughter. After emailing back and forth and letting them know that we would be in to look at it later that day, we arrive to find the car is being inspected. I sent several emails the next day and let them know that my husband would be in again to look at the car. He arrives and is told “that car was trashed and didn’t pass inspection” and given a business card so that he could “go online and look for another car”. I was asked to fill out a credit application for a car that we found out could not even be financed. Horrible customer service, unprofessional and incompetent staff. More

Coustomer service was very poor. They wanted to put me in a car that did not fit my needs. They also told me beggers can't be choosey and I had no other choice. LOOK AT ME NOW a car that did not fit my needs. They also told me beggers can't be choosey and I had no other choice. LOOK AT ME NOW More

I test drove a vehicle, loved it. Went to pick it up the next day and the engine light was on. Long story short, 8 days later the car was still in the shop, the dealership refused to put me in another car. next day and the engine light was on. Long story short, 8 days later the car was still in the shop, the dealership refused to put me in another car. It took too long to get my deposit back and two weeks later I still don't have my personal belongings back from in the car. I spoke to the owner of the dealership who didn't even apologize. I would not purchase from this dealership and neither should you. I wrote a 3 page letter and faxed it in and never received a reply. I went to another dealership and purchased a car in 4 hours. The experience with Liberty Ford was sincerely disappointing. More

none of the commercials paraded on tv are absolutely true, the latest being come to liberty ford and trade in your car even if it doesnt run as quoted by the commercial"push it in, drag it in, or even t true, the latest being come to liberty ford and trade in your car even if it doesnt run as quoted by the commercial"push it in, drag it in, or even tow it in and we garauntee $5000 for your used vehicle.After all the hype the real deal is as spoken by josh one of the young salesman who had all nice words but bogus meanings, after being asked about bringing in my used car for trade he said they would only give me $1ooo or less for it. but they want to give everyone up to $5000 for theyre trade ins (absolutely opposite of the blaring 30 minute to 1 hour long morning infomercial ). and as for the garaunteed lifetime warranty on every car the real deal and fine print says only if the car was bought with 79,999 or less miles but will not have the for life warranty if they sell you a vehicle over that mileage. As it is unknown to the public most dealers have a certain amount of vehicles for which they are pushed by management to sell at every chance.To explain this even further i will use my very own experience at liberty ford as the diagram to show hopefully someone else how to not be pidgeon holed into this mistake. My credit wasnt the worst of many and according to the apr scale on theyre website i picked a car and proceeded over to liberty after calling to besure of the car being in stock. Once i got there "Josh" as he told us new salesman said the durango i picked was a fine car and led me out of the showroom and into the lot to go see it, when we got outside he looked and could not find a vehicle that was in stock on the phone as verified by the internet salesperson/ webmaster "jacqueline" says was in stock as of 20 mins before we were to arrive.well needless to say the car was nowhere to be found but as we were looking "josh" says may we accomodate you with another car in the same exact price range, to which my wife and i were agreeable to.as josh searched out exactly where the durango was.He came back to say he had no idea if it was on the lot or not and the webmaster had been out sick for the past 3 days, funny since i talked to her less than an hour before coming in. Without hesitation he then asked us to fillout a credit application according to him to jus run a quick check so that it would be done when he located either the durango we asked for or pick out another vehicle with similar mileage and the same price range,.Upon finishing the application Josh says he wont be able to get us in the car we want and would get us something comparable to it, well his idea of comparable became a 2010 ford focus with roll up windows, imagine a 2010 ford focus being comparable to a 2005 dodge durango,me and my wife are not small people and i also have a 5 yr old son i stand 6'1 and weigh around 320lbs if you know what a ford focus looks like you can imagine me attempting to squeeze in there.One of the most memorable quotes said to me by Josh was when i asked how can he attempt to sell me a car that is obviously too small for me and my family this car with rollup manual windows , his reply was at least i wont have to worry about the window motor wearing out and having to be replaced!.He also said we can work you into our new buyer program so we could get a rebate of 2000 dollars on the car instantly. Well after i had caught him in the first 2 lies of "PUSH IT IN ,DRAG IT IN, TOW IT IN, and the WARRANTY FOR LIFE ON ANY CAR WE SELL YOU, deals". I decided to not make the deal and check a few other dealers first but just to give them something to do go ahead and work the numbers and call me the next day, Of course they couldnt just leave it there Josh decides he wants me to speak with the head manager or so he said was such. A much more portly ok lets be real i'm 6'1 and 320lbs , the guy that came out to us as a manager was at least twice my size and so i looked at him and straight forwardly asked look sir you an i are both portly men could you see yourself fitting in a ford focus? .He answered why sure especially as a new car buyer and the car was brand new with less than 1200 miles on it. its a steal but i also asked him what car does he drive and low and behold it was a chevy tahoe, which with his size and stature would be most accomodating.So he says this is the best deal he could afford us,and with that i then walked out with my wife and child in tow and awaited Josh's call in the morning from running the numbers and getting me a better deal. That afternoon around 4pm Josh called with great excitement saying he had got us financing for the car, i was expecting him to say i found another bigger car or an suv thats accomodating to our size but no his answer was he got me financed in a tiny ford focus, too bad for him in all that effort that by that same afternoon i went to another dealer and got the car i wished for at the same price i wanted financed and already on the way home with it, REMEMBER THIS IF YOU GO TO LIBERTY FORD DO NOT BE FORCED INTO A DEAL THAT YOU DONT WANT YOU CAN ALWAYS WALK AWAY IF YOU STAY THEN BE ASSURED THEY WILL SCREW YOU WITH A REVERENCE THAT WILL NEVER EVER BE FIXED TO YOUR LIKNG....AS ALWAYS SAID TO THE BUYER BEWARE. More

***Liberty Ford Lied to Us. They Admit They Did It. They Refuse to Fix It.*** We worked with Herman to purchase a car for my sister, whose credit is poor. Herman PROMISED us that we qualified for a They Refuse to Fix It.*** We worked with Herman to purchase a car for my sister, whose credit is poor. Herman PROMISED us that we qualified for a program where I would buy the car under my name and after 6 months of my sister's making all the payments on time, the loan would automatically switch over to her name. It sounded too good to be true, so I asked a ton of follow up questions. Herman assured me time and again, that they do this all the time and that the transaction was a win win for all of us. When we followed up about switching the loan over, all of the sudden the rules had changed. After telling us multiple different stories about why this transfer did not occur (i.e. he "sent us two things in the mail" that we never received and thus no longer qualified and "the bank that set up the arrangement closed and now we have to sell your loan to another bank" - also a lie. I see it on my Chase statement every month), we finally went down there to talk to a finance manager named Robert. Over the course of the hour we were there Herman proceeded to tell us various contradictory things and then take them back and admitted to the Finance Manager that he had indeed told us the wrong thing (i.e. LIED) to us. They are unwilling to work with us to deliver what they promised and we are now seeking legal action. **DO NOT BUY FROM THIS DEALER!* They have admitted that they misled and lied to us and refuse to fix it. Think twice. If you can avoid dealing with them, do it. More