Liberty Ford of Fayetteville - Service Center

Retired military veteran here, this is the worst Ford dealership I’ve dealt with in my 30 years of owning ford vehicles. The service manager is cocky and very arrogant. Some of the service reps are pre dealership I’ve dealt with in my 30 years of owning ford vehicles. The service manager is cocky and very arrogant. Some of the service reps are pretty good. I had lady named Wendy give me the keys to my truck knowing my vehicle WAS NOT totally repaired, with a $4k repair bill. This is a very deceptive and deceitful dealership! The dealership manager claimed to be a military veteran and let me tell you he was worst than the service manager. Another smooth talking arrogant person with no morals or integrity. More

Appointments are pretty meaningless. They will check in your vehicle, tell you that you will get "timely updates" and then not communicate anything about your vehicle for more than 10 ho They will check in your vehicle, tell you that you will get "timely updates" and then not communicate anything about your vehicle for more than 10 hours despite multiple calls asking for an update. All calls get forwarded to your 'advisor' that you can't ever get on the phone, and they refuse to let you speak to any manager. Absolutely terrible communication. Finally got an update that the truck was ready. Techs just cleared codes and everything came back after driving .2miles down the road. Stated that they cleared the codes and drove for 10 miles to ensure the problem didn't come back, but suspiciously the invoice had the exact same mileage listed for in/out. Also appear to be having trouble with their phone lines. Calls to their service department somehow get routed to a dealership in Durham, NC 20% of the time. Apparently they use a call center that sometimes just misroutes customers. More

I brought a certified used car and within one week it started giving me trouble. The car went to their service lane 3 different times before they acknowledged the problem. I initially was told I had a wa started giving me trouble. The car went to their service lane 3 different times before they acknowledged the problem. I initially was told I had a warranty for the problem by sales. Service said I didn't have a warranty. Their remedy was for me to keep driving a faulty car. Please save yourself the trouble and avoid both Liberty Ford sales and service. More

All was good except for the grease hand prints on my hood on my just washed truck on my just washed truck More

My service rep Ronnie was Very nice and I explained about a problem with the last service she went above and beyond to make sure this one went smooth as possible !!! a problem with the last service she went above and beyond to make sure this one went smooth as possible !!! More

I've always came to this center for routine maintenance and issues with my vehicle but this last experience was not a good one. I had dealt with a service associate named Steven and he was very dismissive and issues with my vehicle but this last experience was not a good one. I had dealt with a service associate named Steven and he was very dismissive and gave me no other helpful outlets to keep me as a customer. I found the technician to be entirely unhelpful and unfriendly. Despite my attempts to ask questions about the repair process, the technician seemed unwilling to provide any additional information. I need more customer service to feel satisfied with the overall experience. More

Slow to communicate that my service writer was let go. But lady who answered phones was super helpful. Mechanics did not clean up locktite and it was all in the interior from the exterior. But lady who answered phones was super helpful. Mechanics did not clean up locktite and it was all in the interior from the exterior. More

The service department staff is always spot-on and professional. Gave updates on the status of my vehicle and explained in great detail what work was needed and cost. Always a pleasure visiting Lib professional. Gave updates on the status of my vehicle and explained in great detail what work was needed and cost. Always a pleasure visiting Liberty because of its staff. Great team! More

I always drive 30 minutes out of the way to come here for service. Always prompt and great service service. Always prompt and great service More

Overpriced and slow. More than $520 and five hours to replace the vehicle’s horn. Avoid this dealership for any non-warranted work!! More than $520 and five hours to replace the vehicle’s horn. Avoid this dealership for any non-warranted work!! More