Liberty Ford Vermilion - Service Center

Be Warned I would recommend staying away from the body shop. I mistakenly thought I should take my Fusion here for repairs after having someone back into my car I would recommend staying away from the body shop. I mistakenly thought I should take my Fusion here for repairs after having someone back into my car. I was told my car would be returned in five days. After next to no communication, when I finally was told my vehicle was ready to be picked up on day 17, I get there to find a sizable chip in the "repaired" section of my car as well as dirt or debris in a large section of what was repainted. It was visibly bumpy. Not to mention the whole car was dusty. After expressing to the manager my displeasure, I requested an upgrade in replacement vehicles since I would again have to leave my car for days as my own car has luxury features and the one I was given to drive as a replacement does not. The manager assured me I would receive a phone call from Liberty today regarding getting another vehicle to me. Surprise, surprise, I didn't hear a word and no one returned my call. Well, tomorrow is day 18. Hopefully I will see my car within the month. More

Poor Service Department 2016 Lincoln MKX - could not locate road noise, but Mathews Ford Sandusky did. Was told had to drive vehicle with cupped tires for tires to smooth o 2016 Lincoln MKX - could not locate road noise, but Mathews Ford Sandusky did. Was told had to drive vehicle with cupped tires for tires to smooth out. Vehicle had wind or road noise from day one. Problem was never identified at Vermilion. Vehicle was not in alignment and tires were never balanced properly, but they never addressed either issue until I took the vehicle to Sandusky and informed Vermilion what their Technician found. Even then Vermilion still could not identify road noise. Convenient way to ignore problems - just don't identify anything. More