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Liberty Ford Parma Heights - Service Center
Parma Heights, OH
14 Reviews
14 Reviews of Liberty Ford Parma Heights - Service Center
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January 12, 2021
Got service for Check engine light. Found bad oil pressure switch. Changed, found bad catalyic converter. Quoted $5,400.00 What? Got done $591.00. No thanks!! Never again. pressure switch. Changed, found bad catalyic converter. Quoted $5,400.00 What? Got done $591.00. No thanks!! Never again. More
by Harry
Employees Worked With
John Zaharia
February 07, 2019
HORRIBLE EXPERIENCE Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. Th Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. They billed Ford for the repair and have never once responded to all of my calls and emails requesting repair completion of the AIRBAGS. The people who I called were the Service Manager and General Manager. They won't even call you back! Do not go to Liberty Ford Parma Hts, members of the general public! You will be ripped off and will not receive good service! BEWARE!!!! WARNING!!!! More
by hmmmx3
Employees Worked With
Other Employees :
Secretary who called for the rental car return was terribly disrespectful.
November 20, 2018
Service I brought my car in for an oil change and rotation. My service advisor was Leon Rafael. He was very friendly, checked to see if my car was on a recall I brought my car in for an oil change and rotation. My service advisor was Leon Rafael. He was very friendly, checked to see if my car was on a recall list ( it was) and promptly took care of it. AND washed my car also. Thank you Leon. More
by Lorrie 123
Employees Worked With
Leon Rafael.
May 17, 2017
Poor Customer Service I had bought 2 vehicles, and leased 2 vehicles from Liberty Ford in Parma Hts, over the last 4 years. Wow. What a mistake. There were so many problems I had bought 2 vehicles, and leased 2 vehicles from Liberty Ford in Parma Hts, over the last 4 years. Wow. What a mistake. There were so many problems with the Service Dept., but will only share a few. AC in for service several times, but not fixed. They would not put the gauges on to see what the issue was. We later found out that the ac was not fully charged at the factory. Hours wait for oil changes. Incomplete service where only a portion of items needing service were not completed. My salesperson did try to help, but to no avail. My son's truck went in for an oil changes, and tire rotation, and they did not tighten the lugs on one of the tires, and it almost fell off. Major safety issues. Finally, my salesperson assured me a loaner vehicle with all the issues I have had, but there was not one ready for me. He forgot to set it up. This is the last straw for me. By the way, I had left several messages with the owner of this dealership, and he never called me back. He must not be too concerned about customer service. My suggestion is to find another dealership. More
by Paul Wancata
Employees Worked With
Mark Dietrich
February 08, 2017
Back and forth I have been to this dealer over 10 times in the last month. They can't figure out the o2 sensor on the 14 focus. I bought a new oxygen sensor and put I have been to this dealer over 10 times in the last month. They can't figure out the o2 sensor on the 14 focus. I bought a new oxygen sensor and put in myself. After I put it in the light was still on. They said it had to be a factory ford sensor. Put that one in and light was still on. Brought it back to ford and they said the wires had been rubbing and ripped that was the problem. For $350 dollars they repaired it. Drove away thinking everything was ok. Then the check engine light came back on. After that they finally gave me a rental. They finally fixed everything after having a rental for 4 days(they redid the wireing for no extra charge). I drove my car home and find a screw and washer in my tire. So while I'm sitting here again I'm writing this review. More
by Notafordguyanymore
Employees Worked With
December 22, 2016
Service The Works Package I am Leasing a 2014 Ford Fusion,and I have just returned from a trip to Columbus Georgia where my grandson graduated from Boot Camp. My Fusion was a r I am Leasing a 2014 Ford Fusion,and I have just returned from a trip to Columbus Georgia where my grandson graduated from Boot Camp. My Fusion was a real joy to drive. Very comfortable and economical. I averaged almost 30 miles to the gallon, which really surprised me. Upon my return I called Liberty Ford in Parma Heights for an appointment for the Works Service package. I was immediately scheduled and was greeted very professionally by Kyle MCGUIRE. When the job was done after a normal wait,Mr. Mcguire told all that was done and assured me my car was in excellent condition. He also told me my car had been wahed and dried.Which I thought was a nice touch. We exchanged hand shakes and Merry Christmas and I left thanking him again for the good service. More
by Retiired Marine
Employees Worked With
August 21, 2016
service on truck was great! Had a knock in motor due to bad actuators at 78000 miles on 2008 f250. Customer service was good and truck runs like new now. Had a knock in motor due to bad actuators at 78000 miles on 2008 f250. Customer service was good and truck runs like new now. More
by jee
Employees Worked With
mike
December 17, 2015
Great service Came in for a oil change and tire rotation, Treated very well by nicole in the office. Was told there was some things that needed attention from mecha Came in for a oil change and tire rotation, Treated very well by nicole in the office. Was told there was some things that needed attention from mechanic john. Well spoken and informative, I agreed to the additional work, Car feels alot better when driving, Night and day difference. I will always come to liberty on pearl road from now on, More
by robert778
September 25, 2015
I'd rate it a Zero if I could The service department is a complete joke at this Ford dealership. I had a 9:40am appointment for an oil change and tire rotation. Both when I calle The service department is a complete joke at this Ford dealership. I had a 9:40am appointment for an oil change and tire rotation. Both when I called to make the appointment and, and after handing my keys off, I was told that it would take 90-minutes. It was made clear that I was waiting for the car. 2 hours later I inquire if my car is done. They had not even brought it in to start any of the services yet. I was told it would be at least another hour. Total lack of customer care and service. This Ford dealership is literally down the street from my house, but I will be traveling to the dealership I bought the car from for all future service based upon this instance. I have a call in to the service director and am waiting to hear back. I'd rate this place a zero if I could. More
by joshskerl
Employees Worked With
September 15, 2015
Collision Center Top notch service from Collision Center. They were completely thorough in keeping me up to date on information, the guys were friendly and even helpe Top notch service from Collision Center. They were completely thorough in keeping me up to date on information, the guys were friendly and even helped me unlodad groceries from my rental and back into my car! More
by mel44129
