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Liberty Ford Maple Heights - Service Center
Maple Heights, OH
39 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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39 Reviews of Liberty Ford Maple Heights - Service Center
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June 04, 2021
I have a 2013 Ford F-150 that requires service for a RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently called Ford where they pass you around like your nothing only to be told to drive my unsafe motor vehicle in so they can collect data for a third time. At this point I’m waiting and searching for an attorney. More
by Jspencer0509
Employees Worked With
Mike (not there anymore) Mike Matt and some other people I can’t remember
June 03, 2021
Booking an online appointment for service needs to be updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going to cost over $130 for them to test to see what the problem was, not including the actual cost to repair it which was not necessarily the issue. The issue was that they were not able to service my car unless I were to leave it overnight, I wish that I was told that online or someone could have called to let me know that. I was not able to leave my car due to not having a ride, I was not offered a ride or even a rental car since they needed my car overnight. I was not even able to bring my car in on the weekend because that particular testing is not offered on Saturday’s. I am very disappointed and will take my car somewhere else with better accommodations. More
by pontiacnh
Employees Worked With
Unknown
September 25, 2020
Escape looked like new inside and out after repairs from an accident. Rich worked with insurance and car was returned within a week. Kept us informed. Thank you Rich and the Techs that work on our wonder an accident. Rich worked with insurance and car was returned within a week. Kept us informed. Thank you Rich and the Techs that work on our wonderful Escape. More
by j_j_higgins
Employees Worked With
Rich Robinson
August 20, 2020
Great service. Timely completion of the work performed, pleasant staff, waiting area clean with coffee provide complimentary. This is always my first choice for service of my vehicles. pleasant staff, waiting area clean with coffee provide complimentary. This is always my first choice for service of my vehicles. More
by randallmmason
Employees Worked With
Service department.
August 01, 2020
Totally ignored. After 5 disconnected phone calls 2 e-mails and 1 phone message,nobody contacted me about an issue. For good service,go somewhere else.Thanks. After 5 disconnected phone calls 2 e-mails and 1 phone message,nobody contacted me about an issue. For good service,go somewhere else.Thanks. More
by tomandsandy78
Employees Worked With
No one would work with me.
July 14, 2020
Wonderful Service I had a problem with my rear right passenger tire. My service advisor was Mike Kopczyk. He examined the problem and effectively solved the in an effic I had a problem with my rear right passenger tire. My service advisor was Mike Kopczyk. He examined the problem and effectively solved the in an efficient manner. My tire was repaired and I was glad that someone check and repaired the tire. In conclusion, I received great service from this dealership. I would high recommend the service department for its professional work. I was very satisfied with the work that was done and would recommend this service department to others. More
by Ford2016
Employees Worked With
Mike Kopczyk- Service Advisor
June 01, 2020
My last visit was very satisfactory, but before, I had my car in 4 times for a syncing problem, and even though they knew there was a problem with the system, it took them 6 months to fix the problem and tha car in 4 times for a syncing problem, and even though they knew there was a problem with the system, it took them 6 months to fix the problem and that wasn't until I contacted ford headquarters and complained that anything was done a d it was finally replaced, More
by PEGGELS812
Employees Worked With
Don't remember
March 24, 2020
It was excellent. The folks in the body shop were fast, knowledgeable and downright impressive. I would definitely recommend and intend to buy my next Ford at this deal The folks in the body shop were fast, knowledgeable and downright impressive. I would definitely recommend and intend to buy my next Ford at this dealership because of it. More
by rducatman
Employees Worked With
Rich.
