Liberty Ford Maple Heights - Service Center

Terrible mechanics took my car in for a bad misfire requested the engine needed replaced within 2 weeks engine was replaced but there were still isssues with the car took it home because it was drivabl requested the engine needed replaced within 2 weeks engine was replaced but there were still isssues with the car took it home because it was drivable and after a while of driving I noticed smoke coming from hood and windshield getting foggy pop the hood and there’s coolant everywhere mechanic forgot to put the hose clamp on the coolant hose I fixed it myself took it back and they topped the coolant off took it back after a few weeks I noticed I had a exhaust manifold leak I lift my car up and the catalytic converter bolt was almost all the way off and then after all that after driving for some time I always noticed I smell burning plastic while driving on the freeway I lift the car up again and my wheel well liners are burnt of from the tires they don’t replace the push pins so I did drive it sum more still same thing I lift it again and notice they never put my skid plate back on so there’s nothing really for the liners to hold onto terrible mechanics More

Don not take your car or truck here. I had a rattling under my truck and took it to this dealership. After keeping my truck all day and not calling to let me know what was wrong with my I had a rattling under my truck and took it to this dealership. After keeping my truck all day and not calling to let me know what was wrong with my truck I de ided to call them. They told me that I needed a new transmission. I went to pick up my truck because my vehicle warranty didn't cover it. So I picked my tuck up and took it home. After a few days I look I. The back of my truck and the entire bottom plate and insulation was thrown back there with the bolts rolling around. I called the dealership and got no apology Ora invitation to bring it back up for them to put it back on. Later when my warranty matured I took my truck somewhere just to find that the only thing g wrong with my truck was a loose heat shield that was rattling. DO NOT TAKE TOUR VEHICLES HERE!!! THEY HAVE TERRIBLE CUSTOMER SERVICE AND THEY CHEAT AND LIE TO YOU!!! BEWARE!! More

Terrible after purchase experience with the service crew and the lack of care from Towercrew! and the lack of care from Towercrew! More

Customers beware of the crooked service department! Took my truck in because the dome lights were staying on. I told them I disconnected the battery so that it would not be drained. David the service Took my truck in because the dome lights were staying on. I told them I disconnected the battery so that it would not be drained. David the service advisor tried to tell me that my battery was shot and the battery cable was corroded and both needed to be replaced at a cost of over $600. I had not had any problems with my battery at all. He said the battery would be $200 + $40 to install it and actually thought I was dumb enough to be charged a "BATTERY PROGRAMMING" fee of almost $200. He also claimed that they don't make battery cables for my truck anymore so they would have to make one at some price around $200 dollars too. I told he to go ahead and replace the cable but not the battery. He said they couldn't even do the diagnostic without replacing the battery. So I said I would just come and pick up my truck. They still charged me $407 for the cable and diagnostic that he said they "couldn't do". I don't think they even replaced the battery cable. It looks like they only put a new connector on and slapped a lot of electrical tape around it so you can't tell. If the cable had actually been replaced, there would not be any need for tape. And by the way he was lying about there not being cables made to fit my truck. Autozone had at least 5 different cables that would fit. And the connector cost around $5-$10. I think they purposely make the invoices so you can't figure out exactly what you are being charged for. But I certainly should not have been charged the $130 diagnostic fee because he said they could not do the diagnostic. And the original problem of my dome light was never even looked at. And I have not had any problems with my battery since picking up my truck. More

Best customer service. I am always comfortable while I am waiting. I have an home feeling. I am always comfortable while I am waiting. I have an home feeling. More

They were friendly and had timely service.and kept me abreast of what was going on with my vehicle. abreast of what was going on with my vehicle. More

Usual preventative maintenance visit, oil change service and battery replacement. No major issues found, no service issues at this appointment. and battery replacement. No major issues found, no service issues at this appointment. More