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Liberty Ford Brunswick - Service Center
Brunswick, OH
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Liberty Ford Brunswick - Service Center
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October 07, 2020
Had my truck in there 3 times in the last 2 months. Had less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Ric less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Richard Shagovac. His excuses for his poor performing mechanics and parts department employees only perpetuate them to continue poor performance to the clients. Mr. Shagovas job is not to make excuses but to manage his employees were they either perform to an acceptable standard or they should look for another job some where else. More
by Mike
Employees Worked With
Donot know names of mechanics or parts personel
October 03, 2020
I was very pleased with the service I received the Brunswick, Liberty Ford. They kept Ed me informed throughout the whole process and was quick Brunswick, Liberty Ford. They kept Ed me informed throughout the whole process and was quick More
by jglhu35
Employees Worked With
I don’t remember
September 22, 2020
I purchased my Escape from Liberty and the sales support was great . I've since have taken the car for routine service and the staff have been friendly , helpful, and professional. I'd buy another car from was great . I've since have taken the car for routine service and the staff have been friendly , helpful, and professional. I'd buy another car from them. More
by vjames2012
Employees Worked With
John in service
September 21, 2020
Horrible service that should not be trusted. They lied about what was wrong with my car, saying that my brake pads were "down to metal on metal"; I took my car to personal mechanic two days later and watc about what was wrong with my car, saying that my brake pads were "down to metal on metal"; I took my car to personal mechanic two days later and watched him remove the brake pads that were NOWHERE NEAR down to metal on metal like they said. They lied to me thinking that I would have no choice but to have them fix the problem for over $400. Very dishonest and they should be ashamed of trying to rip people off. I would not recommend that anyone take their car to this dealership for service. More
by Amy
Employees Worked With
Dan Harris
September 03, 2020
Friendly People! Great Service! To the point! They tell you how long you will have to wait and keep you up dated! That is why I keep coming back for service! you how long you will have to wait and keep you up dated! That is why I keep coming back for service! More
by tinaandmikeg
Employees Worked With
Dan Harris, And Everybody
September 03, 2020
LLoyd in service was very friendly and started the preparation. John in Service was also friendly, and thorough in delivering my Ford Edge on time... preparation. John in Service was also friendly, and thorough in delivering my Ford Edge on time... More
by jrzel64
Employees Worked With
LLoyd, John
September 03, 2020
Great service anytime we have purchased a car or had it serviced! Always recommend this dealership to friends and family. Again thank you. Thank you. serviced! Always recommend this dealership to friends and family. Again thank you. Thank you. More
by Lynnwhitely
Employees Worked With
Can’t remember.
September 01, 2020
Dropped me off with shuttle service. Reviewed inspection report and provided recommendation to change filter. Also honored competitor's coupon. Only gripe was how long it took to perform a simple oil change report and provided recommendation to change filter. Also honored competitor's coupon. Only gripe was how long it took to perform a simple oil change and tire rotation (i.e., almost the entire business day), but it wasn't a big deal, as I had nowhere to be. For a busier customer, though... More
by AtrocityExhibit
Employees Worked With
Don't remember
August 18, 2020
The service writer was extremely courteous to me regarding a problem that they could have easily blamed on owner ineptness. My "Home Link" on the driver's side sun visor could not be programmed. She regarding a problem that they could have easily blamed on owner ineptness. My "Home Link" on the driver's side sun visor could not be programmed. She ordered me a new visor without hinting that I did not know how to program it. When the part came in I was notified and given a timely appointment to have it installed. When I came for the service, the Service Advisor told me that he looked up on the Ford site to see if there was a recall on the part, and there was not. He went the extra step to look up the Home Link (outside vendor to Ford) site, and found that there WAS a service bulletin on that part at Home Link. Now that's going the extra mile!! More
by DABelin
Employees Worked With
Chelsea Gillen, Dan Harris
August 14, 2020
Great service, All associates in the service department go above and beyond expectations, and make sure that your vehicle is running well. Service department needs All associates in the service department go above and beyond expectations, and make sure that your vehicle is running well. Service department needs longer hours so that working people can have their cars serviced after work. More
by miker113
Employees Worked With
service, department
