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Liberty Ford Brunswick - Service Center
Brunswick, OH
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Liberty Ford Brunswick - Service Center
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November 16, 2020
we had issues with a backup camera working and took months to get a new one on a NEW Ford f-150 and when we did get a new one, it was subpar at best, poor quality and substandard functions on camera. H months to get a new one on a NEW Ford f-150 and when we did get a new one, it was subpar at best, poor quality and substandard functions on camera. Have been dealing with this issue for months, before this issue we bought or leased all of our vehicles thru this dealership but now i think we will have to go somewhere else, disappointed with this exoerience More
by scvitic
Employees Worked With
Phil klatka and Dan
October 27, 2020
The best service I've had, they were quick & pleasant to work with!! Thanks again for taking care of my explorer!! Would refer them to my family & friends! work with!! Thanks again for taking care of my explorer!! Would refer them to my family & friends! More
by hcre8v1
Employees Worked With
Not sure of their names
October 23, 2020
I have had nothing but a great experience with the service department. Friendly and very considerate. The only thing that bothers me is that I am asked to write a review. I am not a person with ma service department. Friendly and very considerate. The only thing that bothers me is that I am asked to write a review. I am not a person with many words. Just know that my experience was a good one. More
by 16 Fusion
Employees Worked With
John
October 23, 2020
I would deal with them for everything I need. They are the best service dept. I have ever dealt with. They take such great care of our cars and are so friendly and helpful and they never try to do anythi the best service dept. I have ever dealt with. They take such great care of our cars and are so friendly and helpful and they never try to do anything that is not needed. They are the best!!!! More
by Al B.
Employees Worked With
Dan, Dale, Stefani Collier and more
October 21, 2020
After trying 2 months earlier to bring my Transit in for warranty service and being promised a call back, which did not happen, I called again. This time Sophia took the called and quickly set up a day and warranty service and being promised a call back, which did not happen, I called again. This time Sophia took the called and quickly set up a day and time which was mutually agreeable. Upon arrival she also came outside to greet me and took over from there. I went on to breakfast, and was pleased when she called telling me my vehicle was ready, and the warranty service was not necessary for my vehicle. She is a very professional and pleasant to work with. Virgil Cotner. More
by Farmervirg
Employees Worked With
Sophia
October 07, 2020
Had my truck in there 3 times in the last 2 months. Had less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Ric less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Richard Shagovac. His excuses for his poor performing mechanics and parts department employees only perpetuate them to continue poor performance to the clients. Mr. Shagovas job is not to make excuses but to manage his employees were they either perform to an acceptable standard or they should look for another job some where else. More
by Mike
Employees Worked With
Donot know names of mechanics or parts personel
October 03, 2020
I was very pleased with the service I received the Brunswick, Liberty Ford. They kept Ed me informed throughout the whole process and was quick Brunswick, Liberty Ford. They kept Ed me informed throughout the whole process and was quick More
by jglhu35
Employees Worked With
I don’t remember
September 22, 2020
I purchased my Escape from Liberty and the sales support was great . I've since have taken the car for routine service and the staff have been friendly , helpful, and professional. I'd buy another car from was great . I've since have taken the car for routine service and the staff have been friendly , helpful, and professional. I'd buy another car from them. More
by vjames2012
Employees Worked With
John in service
September 21, 2020
Horrible service that should not be trusted. They lied about what was wrong with my car, saying that my brake pads were "down to metal on metal"; I took my car to personal mechanic two days later and watc about what was wrong with my car, saying that my brake pads were "down to metal on metal"; I took my car to personal mechanic two days later and watched him remove the brake pads that were NOWHERE NEAR down to metal on metal like they said. They lied to me thinking that I would have no choice but to have them fix the problem for over $400. Very dishonest and they should be ashamed of trying to rip people off. I would not recommend that anyone take their car to this dealership for service. More
by Amy
Employees Worked With
Dan Harris
September 03, 2020
Friendly People! Great Service! To the point! They tell you how long you will have to wait and keep you up dated! That is why I keep coming back for service! you how long you will have to wait and keep you up dated! That is why I keep coming back for service! More
by tinaandmikeg
Employees Worked With
Dan Harris, And Everybody
