Liberty Ford Brunswick - Service Center

I’m trying so hard to give this dealership a good review, I really am. However, my experience was a nightmare. I’ve worked in dealerships so I fully understand that things happen BUT the communication from t I really am. However, my experience was a nightmare. I’ve worked in dealerships so I fully understand that things happen BUT the communication from this dealership is atrocious, which is the reason for this review. I had tires replaced a year ago with an advisor that is no longer there, and the tread was wearing very quickly. So I contact the store and leave a message for one advisor. One week later, no response. Call again, leave a message for a different advisor, still no response. About a month or so later I call and ask for management to which I’m told they aren’t available. The wonderful lady on the phone (wish I could remember her name) told me she would call me right back. So she speaks to management about my concern and then SHE, not management, calls me back saying I need to set an appointment. I live in Canton so getting to Brunswick isn’t easy for me with work. I go in and get matched with Zach who is super nice, tells me we can do the replacement for $40 per tire plus M&B which comes out to approximately $260 after tax. They don’t have the tires in stock, so I schedule an appointment to come back the following week. Go to check out and I’m told it will be $330, I told him that wasn’t the agreed pricing. So he comes back with $302. I paid it and left. The next day, I look at the tires on my car and they are the wrong tire. Complete wrong brand and all. So I call and get Nicole, explain what’s going on and wait for a call back for an explanation. She calls me back later that day and says there’s a discrepancy with the repair orders and part numbers, but obviously no one verified the tires on the car with the part number (which don’t match btw, so this was a problem from the very beginning a year ago). She tells me she will refund the $40 difference I paid (which I never got), come pick up my car, give me a couple oil changes free and set me up with a loaner while they have my car. I told her I work in Hartville so they could pickup my car while I’m at work and I don’t even need a rental and finished by saying I would get a call when the tires come in. THREE WEEKS later, I’m getting annoyed that no one has contacted me, so I call them. Nicole calls me back and I say “it’s been three weeks just looking for an update”. She says “just need your address and we will get you all set” ..... so, how long have the tires been there and why didn’t I get a call? I tell her I’m in Canton and she says “I can’t send them an hour away” (totally understandable but don’t tell me you can, then you can’t). Now, on my day off, again, I’m heading to Brunswick to get their mistake fixed. I asked if she could just do an alignment instead of giving me free maintenance, and call it even. She agreed and I’ve finally gotten everything finalized. Zach was great! Management however, terrible. If I lived in the area and this was my hometown dealership, I’d never be back and definitely don’t recommend them to anyone that I know in the area. More

Best service team around, on time, great price and returned a clean car to me. They also did an update while they had the car, awesome. returned a clean car to me. They also did an update while they had the car, awesome. More

we had issues with a backup camera working and took months to get a new one on a NEW Ford f-150 and when we did get a new one, it was subpar at best, poor quality and substandard functions on camera. H months to get a new one on a NEW Ford f-150 and when we did get a new one, it was subpar at best, poor quality and substandard functions on camera. Have been dealing with this issue for months, before this issue we bought or leased all of our vehicles thru this dealership but now i think we will have to go somewhere else, disappointed with this exoerience More

I have had nothing but a great experience with the service department. Friendly and very considerate. The only thing that bothers me is that I am asked to write a review. I am not a person with ma service department. Friendly and very considerate. The only thing that bothers me is that I am asked to write a review. I am not a person with many words. Just know that my experience was a good one. More

Had my truck in there 3 times in the last 2 months. Had less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Ric less than acceptable service on all 3 occasions. All 3 times were for different issues. Have had several email exchanges with the General Manager Richard Shagovac. His excuses for his poor performing mechanics and parts department employees only perpetuate them to continue poor performance to the clients. Mr. Shagovas job is not to make excuses but to manage his employees were they either perform to an acceptable standard or they should look for another job some where else. More