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Liberty Ford Brunswick - Service Center

Brunswick, OH

4.3
231 Reviews

231 Reviews of Liberty Ford Brunswick - Service Center

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July 16, 2021

Just moved into Ohio and it was time for 30K checkup. I took it to the nearest Ford dealer and was pleased with the service. Staff was friendly, service was quick and waiting area comfortable and clean. More

by tepot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
Jul 17, 2021 -

Liberty Ford Brunswick responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 05, 2021

Nice dealership, they try hard, but sometimes fail. Service is OK, but sometimes not. Keep track of what they do or don't do to your vehicle. Everyone is friendly though, I'll give them that. More

by robertgromen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't want to say
Jul 20, 2021 -

Liberty Ford Brunswick responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2021

I like the people at the dealership. Always explain everything,. i have a lease car so I just get routine maintenance. More

by Kathy.stem
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
i don't know the name
Jul 01, 2021 -

Liberty Ford Brunswick responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2021

Can't believe that we had to replace all my lug nuts to the tune of $140. If this is a continuous problem why aren't they replaced originally More

by Kayray419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jun 03, 2021 -

Liberty Ford Brunswick responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 28, 2021

They were expecting me and serviced the issue immediately and had me back on the road. Appreciated the kiosk after-hours check-in. Made dropping off after hours easy. More

by Fastridingman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 29, 2021 -

Liberty Ford Brunswick responded

Hi, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

May 10, 2021

As always, great service and great people. Easy appointments and on time. I have dealt with them on purchases and service for many a year. More

by jmasterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
May 11, 2021 -

Liberty Ford Brunswick responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2021

They are the best!!!! I have been dealing with them for twenty-five years My wife and I both love our cars!!! We would deal with any other dealer-ship More

by Al B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Dale, Stefani Collier and more
May 02, 2021 -

Liberty Ford Brunswick responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

April 18, 2021

I was thrilled when Zach was able to squeeze my Ford Escape in for a service call - within an hour. Not only was the team able to diagnose the problem, but they fixed it without overcharging me - and t More

by Janet
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 19, 2021 -

Liberty Ford Brunswick responded

Hello Janet, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 12, 2021

The service writer would not call corporate for my warranty I had to call them. And it took me a month and a half working with corporate to get it covered More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name
December 26, 2020

Took Edge in for an early morning oil change. Woke up in some discomfort from my IBS. Asked Victoria if she could get out of there as soon as possible due to by discomfort. She came through for me and I was More

by Ilikefords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria W.
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