Liberty Ford Brunswick - Service Center

Who forgets to put caps back on?! Had a service appointment for The Works & a recall. After spending $150 & 3.5hrs waiting we got the car home only to find it was making a constant lou Had a service appointment for The Works & a recall. After spending $150 & 3.5hrs waiting we got the car home only to find it was making a constant loud bubbling noise. Opened the hood and the coolant cap was not on it, coolant was bubbling, cap was left on the edge near the front under the hood, coolant was below the Min line because the coolant sloshed all over the engine during the drive from Ford to our home. Took the car back in for them to address these issues - was told it would be taken care of right away & 'not a big deal'. Spent another hour waiting. No money was taken off of our bill for this issue. More

Excellent service department I was pleasantly surprised when I took my Escape in for an oil change. They took me right away at my appointment time, walked me to waiting room and I was pleasantly surprised when I took my Escape in for an oil change. They took me right away at my appointment time, walked me to waiting room and when finished Tom from service escorted me to service desk and to my car. I was met by another rep who opened my door for me. My car also had been washed! More