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Liberty Ford Brunswick - Service Center
Brunswick, OH
242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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242 Reviews of Liberty Ford Brunswick - Service Center
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July 14, 2018
Don't go there! I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor custome I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor customer service Wish I lived back where I used to because I have been a loyal ford owner for over 25 years now and Mike Bass Ford took care of me! More
by danpotts
Employees Worked With
ford
July 06, 2018
Great Service We have had our vehicles serviced there for two years. We are always promptly welcomed into the service department and our information (regarding what We have had our vehicles serviced there for two years. We are always promptly welcomed into the service department and our information (regarding what needs to be done, etc.) is quickly put into their system. Our vehicles are always properly serviced. It’s a busy place, so sometimes we don’t wait. Instead, we leave and come back when they call us to let us know the car is ready. We are happy with their mechanical services and the customer service! More
by Mare
Employees Worked With
NA
July 06, 2018
Recall issue Had a recall notice on my Fusion. Made an appointment at Liberty. They were ready when I arrived. I was in and out in less than an hour with no issu Had a recall notice on my Fusion. Made an appointment at Liberty. They were ready when I arrived. I was in and out in less than an hour with no issues. Excellent visit. More
by Tubbin
Employees Worked With
Lady at the check in desk. She was great.
July 03, 2018
Excellent Service Service was performed as expected. Was greeted with courtesy throughout the service process. Will always be purchasing my vehicles through Liberty For Service was performed as expected. Was greeted with courtesy throughout the service process. Will always be purchasing my vehicles through Liberty Ford. Very convenient to my residence and was completed in a very timely manner. More
by Stang68
Employees Worked With
Stefani, Mary
June 22, 2018
My Service Advisor Craig Johnson 5 Star Craig Johnson is one of the most genuine, sincere and knowledgeable Service Advisors that I have had the pleasure of dealing with over the span of 20 Craig Johnson is one of the most genuine, sincere and knowledgeable Service Advisors that I have had the pleasure of dealing with over the span of 20 + years as it relates to my overall service experience! I have owned a wide range of high line vehicles from four BMWS, Mercedes Benz to my Ford F-150 Limited and can honestly say that Craig is right there at the top. Thank you Craig and Liberty Ford of Brunswick for taking great care of my Truck! Best Frank Cuevas More
by FrankCuevo
Employees Worked With
Craig Johnson
June 22, 2018
Service Sorry, I have now traded in this 2013 Ford Focus. Way too many problems with clutch assembly. 4 of them in 82000 miles. Always covered by warranty but Sorry, I have now traded in this 2013 Ford Focus. Way too many problems with clutch assembly. 4 of them in 82000 miles. Always covered by warranty but now a wiring harness that wasn't. Probably because engine was taken in & out too many times. Bought a Buick!!! More
by Benedictkathy4
Employees Worked With
Don't remember his name.
June 22, 2018
great service and great people Thank you for your great service and treating me like family. I love ford products. In 2003 I bought a 2003 Jaguar because I knew they were owned by Thank you for your great service and treating me like family. I love ford products. In 2003 I bought a 2003 Jaguar because I knew they were owned by Ford More
by Steven
Employees Worked With
Jason
June 15, 2018
People you can depend on.... This dealership has all the pieces to the puzzle to make your experience a positive one. With superb customer satisfaction, competitive prices, and pr This dealership has all the pieces to the puzzle to make your experience a positive one. With superb customer satisfaction, competitive prices, and professional employees, you won't go wrong purchasing your vehicle here! More
by Rbancwby1975
Employees Worked With
John in service
May 31, 2018
Liberty = quality & service! I have all of the regular service for my 2014 Ford Edge done at Liberty Brunswick. They are quick to get me an appointment for whatever service my car I have all of the regular service for my 2014 Ford Edge done at Liberty Brunswick. They are quick to get me an appointment for whatever service my car requires, the staff is always courteous & promptly answers my questions. More
by AmysRuby
Employees Worked With
Tom, Nicole, & Jay
May 31, 2018
Great Experience Amazing service dept. wonderful customer service from employees and management. Service manager went above and beyond explaining the work that needed Amazing service dept. wonderful customer service from employees and management. Service manager went above and beyond explaining the work that needed to be completed on my vehicle. She also provided amazing customer service....highly recommend this service department. More
by Smith2323
Employees Worked With
Service dept and a female manager
