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Liberty Ford Brunswick - Service Center
Brunswick, OH
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Liberty Ford Brunswick - Service Center
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August 22, 2018
TIRE REPAIR The service department handled and repaired my tire. It was an aluminum rim leak. The staff was good about doing it right, however, when I came in the The service department handled and repaired my tire. It was an aluminum rim leak. The staff was good about doing it right, however, when I came in they opened the hood to check fluids and the car was later washed, all with the right intentions. After all the people who saw my vehicle, no one noticed my hood was never closed all the way. I had to close the hood before leaving. It would have been a little better if someone noticed the hood not being closed. More
by frank
Employees Worked With
Stepani Collier
August 21, 2018
Service Nightmare Got an automated message on my phone that the airbag was in for my recalled 2007 Ford Fusion. I called Liberty Ford twice to set up an appointment to Got an automated message on my phone that the airbag was in for my recalled 2007 Ford Fusion. I called Liberty Ford twice to set up an appointment to have it installed. The first time I was told by the Service Manager, Stephanie that I'd be called back that day. Three days went by without a callback. I called her back and she said she would check on the airbag while I was on hold. I was on hold for 12 minutes then was hung up on! I will never buy a new car from here. More
by fusion07
Employees Worked With
Stephanie
August 17, 2018
Overall they do a good job and seem to care.Yes I recommend! Liberty seems to me and with our experiences with them, they do a good job and seem to care. Yes I'm good with them and recommend them to others! We Liberty seems to me and with our experiences with them, they do a good job and seem to care. Yes I'm good with them and recommend them to others! We have bought 2 cars total from them in past few years. More
by Robert
Employees Worked With
Several. All of them.
July 16, 2018
Great Customer Service, Highly Recommend Have purchased many vehicles from Liberty Ford and have them serviced there as well. They work very hard to help you get into the right car at the be Have purchased many vehicles from Liberty Ford and have them serviced there as well. They work very hard to help you get into the right car at the best price possible and spend a lot of time walking you through the options available and how to use them. When I have my vehicles serviced, they are very quick to greet me and take care of me and keep me updated throughout the appointment which is really nice. Every person I encounter is pleasant and at my last visit the GM came into the waiting area and said good morning to everyone, even sitting down to chat with a customer over coffee. I highly recommend Liberty Ford for their sales and service! More
by drbb333
Employees Worked With
Rich Shagovac
July 14, 2018
Don't go there! I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor custome I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor customer service Wish I lived back where I used to because I have been a loyal ford owner for over 25 years now and Mike Bass Ford took care of me! More
by danpotts
Employees Worked With
ford
July 06, 2018
Great Service We have had our vehicles serviced there for two years. We are always promptly welcomed into the service department and our information (regarding what We have had our vehicles serviced there for two years. We are always promptly welcomed into the service department and our information (regarding what needs to be done, etc.) is quickly put into their system. Our vehicles are always properly serviced. It’s a busy place, so sometimes we don’t wait. Instead, we leave and come back when they call us to let us know the car is ready. We are happy with their mechanical services and the customer service! More
by Mare
Employees Worked With
NA
July 06, 2018
Recall issue Had a recall notice on my Fusion. Made an appointment at Liberty. They were ready when I arrived. I was in and out in less than an hour with no issu Had a recall notice on my Fusion. Made an appointment at Liberty. They were ready when I arrived. I was in and out in less than an hour with no issues. Excellent visit. More
by Tubbin
Employees Worked With
Lady at the check in desk. She was great.
July 03, 2018
Excellent Service Service was performed as expected. Was greeted with courtesy throughout the service process. Will always be purchasing my vehicles through Liberty For Service was performed as expected. Was greeted with courtesy throughout the service process. Will always be purchasing my vehicles through Liberty Ford. Very convenient to my residence and was completed in a very timely manner. More
by Stang68
Employees Worked With
Stefani, Mary
June 22, 2018
great service and great people Thank you for your great service and treating me like family. I love ford products. In 2003 I bought a 2003 Jaguar because I knew they were owned by Thank you for your great service and treating me like family. I love ford products. In 2003 I bought a 2003 Jaguar because I knew they were owned by Ford More
by Steven
Employees Worked With
Jason
June 22, 2018
My Service Advisor Craig Johnson 5 Star Craig Johnson is one of the most genuine, sincere and knowledgeable Service Advisors that I have had the pleasure of dealing with over the span of 20 Craig Johnson is one of the most genuine, sincere and knowledgeable Service Advisors that I have had the pleasure of dealing with over the span of 20 + years as it relates to my overall service experience! I have owned a wide range of high line vehicles from four BMWS, Mercedes Benz to my Ford F-150 Limited and can honestly say that Craig is right there at the top. Thank you Craig and Liberty Ford of Brunswick for taking great care of my Truck! Best Frank Cuevas More
by FrankCuevo
Employees Worked With
Craig Johnson
