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Liberty Ford Brunswick - Service Center

Brunswick, OH

4.6
229 Reviews

229 Reviews of Liberty Ford Brunswick - Service Center

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September 09, 2018

APIM Module Service was prompt. All associates were helpful and informative. Module was programmed correctly and vehicle was washed after service procedure. Highl More

by BTP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Harris
September 05, 2018

The works oil change Great customer service , work done on time, very polite and helpful staff. I will have all my oil changes and maintenance work done at Liberty Ford Br More

by Chase2105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 20, 2018 -

Liberty Ford Brunswick responded

Hello, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 03, 2018

Instrument panel The person at our cell phone provider was more familiar with the Ford Escape instrument panel than your dealership. That person was able to go into in More

by Cardufus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan
August 22, 2018

TIRE REPAIR The service department handled and repaired my tire. It was an aluminum rim leak. The staff was good about doing it right, however, when I came in the More

by frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stepani Collier
August 21, 2018

Service Nightmare Got an automated message on my phone that the airbag was in for my recalled 2007 Ford Fusion. I called Liberty Ford twice to set up an appointment to More

by fusion07
Customer Service
Recommend Dealer
No
Employees Worked With
Stephanie
Sep 04, 2018 -

Liberty Ford Brunswick responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (330) 225-9141 when you have a chance. Thank you, and we look forward to hearing from you.

August 17, 2018

Overall they do a good job and seem to care.Yes I recommend! Liberty seems to me and with our experiences with them, they do a good job and seem to care. Yes I'm good with them and recommend them to others! We More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several. All of them.
Aug 24, 2018 -

Liberty Ford Brunswick responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Liberty Ford Brunswick for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 16, 2018

Great Customer Service, Highly Recommend Have purchased many vehicles from Liberty Ford and have them serviced there as well. They work very hard to help you get into the right car at the be More

by drbb333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Shagovac
July 14, 2018

Don't go there! I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor custome More

by danpotts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ford
Jul 17, 2018 -

Liberty Ford Brunswick responded

Dan, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Liberty Ford Brunswick. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Rich Shagovac our General Manager at (330) 225-9141 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 06, 2018

Great Service We have had our vehicles serviced there for two years. We are always promptly welcomed into the service department and our information (regarding what More

by Mare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
July 06, 2018

Recall issue Had a recall notice on my Fusion. Made an appointment at Liberty. They were ready when I arrived. I was in and out in less than an hour with no issu More

by Tubbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady at the check in desk. She was great.