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Liberty Ford Brunswick - Service Center
Brunswick, OH
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Liberty Ford Brunswick - Service Center
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September 14, 2018
Peace of Mind Took my 2017 Explorer in for a oil change and look over prior to towing my camper a long distance. Service folks listened carefully to what I wanted Took my 2017 Explorer in for a oil change and look over prior to towing my camper a long distance. Service folks listened carefully to what I wanted checked and understood my need to feel confident in my vehicle. Excellent check with specific feedback from them. Craig More
by Craig
Employees Worked With
Nice lady who greets and sets up service visit!
September 12, 2018
service/repair Stefani and the rest of the people were great to deal with for an issue I had with my car!!I highly recomend using this dealership for your auto needs Stefani and the rest of the people were great to deal with for an issue I had with my car!!I highly recomend using this dealership for your auto needs. More
by Veteran175
Employees Worked With
Stefani Collier
September 09, 2018
APIM Module Service was prompt. All associates were helpful and informative. Module was programmed correctly and vehicle was washed after service procedure. Highl Service was prompt. All associates were helpful and informative. Module was programmed correctly and vehicle was washed after service procedure. Highly recommend this dealership for service or vehicle purchase. More
by BTP
Employees Worked With
Dan Harris
September 05, 2018
The works oil change Great customer service , work done on time, very polite and helpful staff. I will have all my oil changes and maintenance work done at Liberty Ford Br Great customer service , work done on time, very polite and helpful staff. I will have all my oil changes and maintenance work done at Liberty Ford Brunswick. More
by Chase2105
Employees Worked With
Don’t remember
September 03, 2018
Instrument panel The person at our cell phone provider was more familiar with the Ford Escape instrument panel than your dealership. That person was able to go into in The person at our cell phone provider was more familiar with the Ford Escape instrument panel than your dealership. That person was able to go into instrument panel to make our cell phone operate properly. Your mechanical area of service seems to be adequate. More
by Cardufus
Employees Worked With
Dan
August 22, 2018
TIRE REPAIR The service department handled and repaired my tire. It was an aluminum rim leak. The staff was good about doing it right, however, when I came in the The service department handled and repaired my tire. It was an aluminum rim leak. The staff was good about doing it right, however, when I came in they opened the hood to check fluids and the car was later washed, all with the right intentions. After all the people who saw my vehicle, no one noticed my hood was never closed all the way. I had to close the hood before leaving. It would have been a little better if someone noticed the hood not being closed. More
by frank
Employees Worked With
Stepani Collier
August 21, 2018
Service Nightmare Got an automated message on my phone that the airbag was in for my recalled 2007 Ford Fusion. I called Liberty Ford twice to set up an appointment to Got an automated message on my phone that the airbag was in for my recalled 2007 Ford Fusion. I called Liberty Ford twice to set up an appointment to have it installed. The first time I was told by the Service Manager, Stephanie that I'd be called back that day. Three days went by without a callback. I called her back and she said she would check on the airbag while I was on hold. I was on hold for 12 minutes then was hung up on! I will never buy a new car from here. More
by fusion07
Employees Worked With
Stephanie
August 17, 2018
Overall they do a good job and seem to care.Yes I recommend! Liberty seems to me and with our experiences with them, they do a good job and seem to care. Yes I'm good with them and recommend them to others! We Liberty seems to me and with our experiences with them, they do a good job and seem to care. Yes I'm good with them and recommend them to others! We have bought 2 cars total from them in past few years. More
by Robert
Employees Worked With
Several. All of them.
July 16, 2018
Great Customer Service, Highly Recommend Have purchased many vehicles from Liberty Ford and have them serviced there as well. They work very hard to help you get into the right car at the be Have purchased many vehicles from Liberty Ford and have them serviced there as well. They work very hard to help you get into the right car at the best price possible and spend a lot of time walking you through the options available and how to use them. When I have my vehicles serviced, they are very quick to greet me and take care of me and keep me updated throughout the appointment which is really nice. Every person I encounter is pleasant and at my last visit the GM came into the waiting area and said good morning to everyone, even sitting down to chat with a customer over coffee. I highly recommend Liberty Ford for their sales and service! More
by drbb333
Employees Worked With
Rich Shagovac
July 14, 2018
Don't go there! I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor custome I go there to take my cars in because its close and past few times its been horrible and they don't call back or fix the problem at all. Poor customer service Wish I lived back where I used to because I have been a loyal ford owner for over 25 years now and Mike Bass Ford took care of me! More
by danpotts
Employees Worked With
ford
