Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Liberty Ford Brunswick - Service Center
Brunswick, OH
242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
242 Reviews of Liberty Ford Brunswick - Service Center
Sort by
January 10, 2019
Service experiance Service was done quickly and thoroughly. Was notified when the vehicle was ready . Ever person I came in contact with was friendly and professional Th Service was done quickly and thoroughly. Was notified when the vehicle was ready . Ever person I came in contact with was friendly and professional Thank you More
by Waltgolf
Employees Worked With
Graig
December 29, 2018
My service experience We called and got Craig on the phone and he was like an Angel to us. He went way above a writer and worked very hard to get my Axle and tire fixed. He We called and got Craig on the phone and he was like an Angel to us. He went way above a writer and worked very hard to get my Axle and tire fixed. He truly is an asset to Liberty Ford Brunswick. Before this wonderful experience, we would have never come back to Liberty but now you have a customer for life. More
by kreinel
Employees Worked With
Craig
December 23, 2018
Very effiecient & fast service Have been very happy with Liberty Ford from leasing or buying & service on our vehicles. Everyone is very friendly & go out of their way to be accomo Have been very happy with Liberty Ford from leasing or buying & service on our vehicles. Everyone is very friendly & go out of their way to be accomodating & helpful. Woud & have recommended Liberty Ford Brunswick to others. More
by tdklhaury
Employees Worked With
don't recall names
December 20, 2018
you made me happy I had problems and did not know what to do. so I asked the people working there to help me. They came up to me he then started to help me. I have bou I had problems and did not know what to do. so I asked the people working there to help me. They came up to me he then started to help me. I have bought Fords from you when you were Frank White ford. I now use Liberty and will stay with liberty. Thank You Steven Rodano More
by Steven
Employees Worked With
I don't know their names.
December 15, 2018
Was a great experience. Met with the New Service Manager to review preventative maintenance for my car. He set me up with a Service Rep and Maintenance person to work on my c Met with the New Service Manager to review preventative maintenance for my car. He set me up with a Service Rep and Maintenance person to work on my car. We are now sitting up service that needs to be done based on the miles of the car. I am really pleased with the service so far and look forward to the future working with them to maintain my car. More
by EBIII
Employees Worked With
Hillary
December 14, 2018
Great place to have your car service The service department was wonderful to work with and I appreciate the support they provided and the use of the loaner car. I want to thank Craig for The service department was wonderful to work with and I appreciate the support they provided and the use of the loaner car. I want to thank Craig for finding my sunglasses. More
by Bill827
Employees Worked With
Craig
December 12, 2018
service always pleasant, Service is also always very friendly, and for the most part service is on time, I always wait for my service to be done, never, ju always pleasant, Service is also always very friendly, and for the most part service is on time, I always wait for my service to be done, never, just once or twice I had to wait longer then said, but it also depends on the repaires, Thank you. More
by hludwig
Employees Worked With
service
December 03, 2018
Consistent Bad Customer Sevice About a year ago I had an issue with the service department and their lack of communication. They love to call you between 4:30-5:00 and tell you that About a year ago I had an issue with the service department and their lack of communication. They love to call you between 4:30-5:00 and tell you that your car is done and you need to pick it up before they close. I swore I would never go there again. My fleet company sent me there again, and they looked at my car and ordered a part and never told me they were ordering. They called when the part came in to schedule service, never telling me it was being ordered. I make the appointment and call them to tell them I will need a rental car when I get there on Monday, and they said they have them there and will have ready when I get there. I get there this morning and no car. I have to go to Enterprise, which also has nothing for me now. At least they are good at one thing, being consistently bad at customer service. Never again. Even better is when I tell the service guy about their customer service and my experiences he replies “Super”. Based on this I will never use them for service again and will never buy a car from them. More
by EdgeGuy
Employees Worked With
Jay
November 18, 2018
Thorough Friendly, very clean dealership. Everyone was very helpful and thorough. Very accommodating. Also the Ford Escape was run through the car wash which w Friendly, very clean dealership. Everyone was very helpful and thorough. Very accommodating. Also the Ford Escape was run through the car wash which was a great help especially with the buildup of salt. More
by Perusek
Employees Worked With
Dan Andy
November 12, 2018
Great Service Dan was my service advisor I came in for a wheel alignment. I day before my engine light came on Dan noticed it when he went to get my mileage. I told Dan was my service advisor I came in for a wheel alignment. I day before my engine light came on Dan noticed it when he went to get my mileage. I told him what was going on with the engine couple of prior they checked it out and replaced the broken part. I was in and out in 2 hours. More
by Pete458
Employees Worked With
Dan Harris
