Liberty Ford Brunswick - Service Center

Did not do service they claimed they did. Took my Ranger in orig. for air bag recall. I do most repairs on this veh,however with recalls the dealer handles. I have over 276,000 miles on this Took my Ranger in orig. for air bag recall. I do most repairs on this veh,however with recalls the dealer handles. I have over 276,000 miles on this veh, never had any issues. With in a couple of weeks of getting my truck back, it broke down on me... Electrical system shut down totally. I called liberty Ford and mentioned what it happened they told me to get it towed in and they would take a look at it, I also mentioned to him that it was just in the shop for service on the airbag. I had it towed to them, spoke with their service guy Dan. He said they would get it and give me a call with what they found. I stopped in a couple days later, and the truck is not been moved from where the tow truck driver left it. I went in and spoke with Dan, he had been off the day before and nothing had been done with my truck. He immediately got a hold of his service technician and said they would get it in within 45 minutes. Dan did call me back within a couple hours and say The battery was so dead they couldn't charge it and they would have to install a new one to even go through an electrical analysis. The battery cables were very corroded on the terminals. Battery was only two years old that I bought from Walmart, but they needed a core for their new battery so that kind of put me in a no-win situation to try to go back on Walmart for a battery. Later that day, Dan did call me back said they ran a total analysis and it was needing an alternator. Bottom line, around $600 for everything. Seemed a little pricey but I told him to do it anyhow. The next day I called and they said my truck was done and come and get it. I did ask them if they would send me a shuttle driver because I did not have a way over there in which they were very accommodating and sent a gentleman over to pick me up. I brought my truck home and parked it. I looked under the hood to see my new alternator and battery and noticed that the jug that contains antifreeze was almost empty . On my original invoice for the warrantee airbag inflator on the bottom they stated they did a thorough inspection of fluids wipers battery tires brakes safety systems and components. They did not charge me for this however it is on the bottom of their invoice.. This is where my problem of concern is. Not only is that on the one with they did the airbag, it is also the same thing performed on the bottom of the repair for the alternator and battery. My question is , if this inspection was done why would there be corrosion on the top of my original battery as stated by the service writer. Also if this inspection was done and fluids were checked why would my antifreeze jug be virtually empty. And. It continues to get better. After leaving my driveway Sunday morning, my transmission started to fail a quarter of a mile away from my home . It left me stuck in the middle the road for about one minute and then engaged. I managed to make it back to my driveway, checked the automatic transmission fluid and found it was a quart low. Some Inspection, I'm glad they didn't charge me for doing nothing. Almost cost me more money. As a matter of fact it really does make me wonder if the original repair on the airbag didn't cause the short in the electrical system . No way of knowing, but I will guarantee you, I would never take a vehicle to a place that claims they preform work when in fact they don't. Very disappointed Liberty Ford in Brunswick , my last two trucks came from you, sorry for your loss of my future business.. More

Service dept. I had a recall on my Edge for the airbag. Once the part came in Tim contacted me and set up an appointment to take care of it. He got my Edge in, re I had a recall on my Edge for the airbag. Once the part came in Tim contacted me and set up an appointment to take care of it. He got my Edge in, replaced the air bag, and got me going in a short period of time. Tim was pleasant, efficient and very professional. I would not hesitate to recommend Liberty Ford and their service department to anyone. More

Outstanding Was greeted warmly upon arrival, service advisor was polite, attentive, let me know how everything was progressing. Took the time to answer any questi Was greeted warmly upon arrival, service advisor was polite, attentive, let me know how everything was progressing. Took the time to answer any questions that i had. More

Airbag Replacement I recently had my airbag replaced at Liberty Ford Brunswick due to the recall on faulty airbags. As soon as I was notified the replacement was availa I recently had my airbag replaced at Liberty Ford Brunswick due to the recall on faulty airbags. As soon as I was notified the replacement was available, I called the Liberty Ford's service department and they were able to get my vehicle in within a few days for the replacement. Their service, as always, was professional and efficient. I waited at Liberty while the airbag was replaced and the job was finished in less time than quoted. The Ford Motor Company had also made arrangements for owners of these vehicles to have a rental car until the airbags were available, if needed, at no cost to the owner. This was very much appreciated. Liberty Ford Brunswick had a dedicated service person handle the rental car arrangements. Having one person handle the arrangements for this was efficient and easier for us as customers. Thank you Liberty Ford Brunswick for that. Liberty Ford Brunswick service Department did a great job. Thanks to John, Chelsea and the mechanics. More

Nothing less than exceptional! The customer service I received at Liberty Ford in Brunswick Ohio is second-to-none! Everyone is very friendly and knowledgeable. I would recommend Li The customer service I received at Liberty Ford in Brunswick Ohio is second-to-none! Everyone is very friendly and knowledgeable. I would recommend Liberty Ford in Brunswick to anyone who is searching for a new vehicle or is needing service on their existing vehicle. More

Peace of Mind Took my 2017 Explorer in for a oil change and look over prior to towing my camper a long distance. Service folks listened carefully to what I wanted Took my 2017 Explorer in for a oil change and look over prior to towing my camper a long distance. Service folks listened carefully to what I wanted checked and understood my need to feel confident in my vehicle. Excellent check with specific feedback from them. Craig More