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Liberty Ford Brunswick - Service Center

Brunswick, OH

4.3
231 Reviews

231 Reviews of Liberty Ford Brunswick - Service Center

Sort by
June 13, 2023

This is an older car, but in excellent condition having been serviced by Liberty since it was purchased. As usual everyone was friendly and efficient. Had a nice chat with the service manager (name has s More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them.
Report | Print
May 19, 2023

It was nice to be there didn't have to wait long to have the service done More

by Olsonvictor123@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Dan
Report | Print
May 12, 2023

Dropping off the vehicle is like a Nascar pit stop. Pull in, you're out of your vehicle, service writer (Nichole) greeted me and started writing down all the repairs and maintenance issues I wanted com More

by Slash65FB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichole (might be spelled wrong)
Report | Print
April 28, 2023

Service and customer service was excellent. Dan provided a great experience today and I really enjoyed the overall experience. More

by Kidahosa20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Amos.
Report | Print
April 18, 2023

We love our Salesman Big Mike and the crew at Liberty Ford in Brunswick. They all work as a team so well it makes your experience there the best, every time! If you're in the market for a car I challenge More

by DJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike E.
Report | Print
April 15, 2023

Great job in service dept. said what they were going to do.In a timely manner. More

by poolman66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember was a female in service dept
Report | Print
December 23, 2022

everyone was very nice and helpful. Waiting area was clean, but coffee machine was broken. More

by Moe88$76
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Victoria Whitacre
Report | Print
Dec 25, 2022 -

Liberty Ford Brunswick responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 20, 2022

I will NEVER go back to Liberty Ford. They kept my Mustang for 2 MONTHS. 2 MONTHS and didn't repair it. I took it to Gillingham and had it back in a week completely repaired. DAN at Liber More

by bpatton7120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan - service
Report | Print
Dec 22, 2022 -

Liberty Ford Brunswick responded

We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to our General Manager Rich Shagovac at (330) 225-9141 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

Dec 23, 2022 -

bpatton7120 responded

Your service department needs a major overhaul. I took my 2008 Mustang (that I bought from Liberty 2 months before) to the service dept. The battery was dead. I purchased a new battery 2 weeks before. They said that it was fine and when it happened again have it towed in and in would be easier to diagnose the problem. I did. It cost me $122. I called and Dan said "Oh when it got here, we jumped it." I asked why I had to tow it in on August 19. He didn't have an answer.I also told him that the AC wasn't working. I called a week later and they didn't get approval for the AC and they had not looked at the battery problem. I called repeatedly and Dan would say " we really haven't found the problem yet. I'll have to talk to my boss. He's in a meeting." There was no return phone call. The boss should be fired if all he does is go to meeting. What a lame excuse. On Oct. 20th I picked up the car and took it to Gillingham Ford. They fixed it in a week. 2 MONTHS I WAITED FOR MY CAR. I will never purchase another car from Liberty again. I have purchased 6 new cars from Liberty and 1 used car. Never again. I tell everyone that I know don't go to Liberty for anything.

December 12, 2022

Great service and service department even drove me to the restaurant across the street. I walk with a cane and the street is a 4 lane road that would be dangerous to try and cross. They called when done and More

by ALHIG12349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 16, 2022 -

Liberty Ford Brunswick responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

December 06, 2022

My family and I have purchased six vehicles from Liberty because of Rich Shagovac. His professionalism and personal attention to every detail are just two of the many reasons we continue to use Liberty. More

by Fabio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil, everybody was great.
Report | Print
Dec 10, 2022 -

Liberty Ford Brunswick responded

Fabio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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