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Liberty Ford Brunswick - Service Center
Brunswick, OH
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Liberty Ford Brunswick - Service Center
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July 02, 2019
service It took several service visits to fix some of the things that did not work or stopped working of my 2018 Escape. They finally fixed it and gave me a It took several service visits to fix some of the things that did not work or stopped working of my 2018 Escape. They finally fixed it and gave me a loaner, More
by marie
Employees Worked With
dont know
June 24, 2019
Professionalism & positive attitude describes my experience. John responded to my need for attention to my airbag recall warning. Liberty is convenient, close by and I had positive experience with their serv John responded to my need for attention to my airbag recall warning. Liberty is convenient, close by and I had positive experience with their service before. They replaced my airbags and responded to my request to fix a slow leak in one of my tires. So far so good; all sides of the tire are still round. The whole crew was friendly and responsive to my needs. Thank you Liberty Ford. More
by Dedadan
Employees Worked With
John ?
June 19, 2019
Long wait for minimal service. If you enjoy waiting 3.5-4 hours for an oil change and to be told something covered by an extened warranty is not covered by your extended warranty, t If you enjoy waiting 3.5-4 hours for an oil change and to be told something covered by an extened warranty is not covered by your extended warranty, then this is the place for you. More
by 123Bwick
Employees Worked With
Dont remember
June 14, 2019
Satisfactory Service I have been a client of Liberty Ford for almost 5 years and am very satisfied with the service that they have provided to me, on all Three of my autom I have been a client of Liberty Ford for almost 5 years and am very satisfied with the service that they have provided to me, on all Three of my automobiles. More
by customersalesandservice
Employees Worked With
Joe Smith
June 10, 2019
Service visit! Great experience and super service! Keep informed while in waiting area as to status and when it would be finished. Great waiting area with snacks a Great experience and super service! Keep informed while in waiting area as to status and when it would be finished. Great waiting area with snacks and hot beverages More
by Dyer, Bill
Employees Worked With
Dan
May 17, 2019
great customer service I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. More
by great customer service
Employees Worked With
Mary the cashier, Craig Johnson service
May 10, 2019
Outstanding Service I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd ve I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd vehicle for service. No reason to believe that I will not continue my sales and service association with them. More
by customersalesandservice
Employees Worked With
Chuck Hawkins
May 03, 2019
Excellent service-recall Thank you. Concierge service is very helpful. Follow up on degree of service helpful to me. I have always had good service and friendly personnel. Thank you. Concierge service is very helpful. Follow up on degree of service helpful to me. I have always had good service and friendly personnel. More
by Author
Employees Worked With
Service manager
May 03, 2019
Excellent Service I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstand I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstanding. In addition to the normal service, I had him look at a bad parking lot ding in my right front quarter panel. Dan had it rubbed out and most of the marks came off. He also measured the tread depth of my tires and recommended replacements, calling my fleet manager himself to explain the condition of the existing tires and securing approval for replacements. Meanwhile, I was comfortable and productive in the customer lounge, working remotely via the free wi-fi connection. I was back on the road in no time and truly appreciated Dan for his exemplary customer service. I recommend Liberty Ford in Brunswick to everyone. The service department is always accommodating and responsive, and the amenities are perfect for waiting during service vs. the hassle of having to drop off a vehicle and arrange pick up at a later time. More
by CinFin
Employees Worked With
Dan Harris
April 26, 2019
Excellent Service Treatment. I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there and that is what I expect. The service advisers are professional and they listen to their customers. Liberty service is "top shelf". More
by Dan
Employees Worked With
Dan Harris
