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Liberty Ford Brunswick - Service Center
Brunswick, OH
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Liberty Ford Brunswick - Service Center
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May 17, 2019
great customer service I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. More
by great customer service
Employees Worked With
Mary the cashier, Craig Johnson service
May 10, 2019
Outstanding Service I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd ve I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd vehicle for service. No reason to believe that I will not continue my sales and service association with them. More
by customersalesandservice
Employees Worked With
Chuck Hawkins
May 03, 2019
Excellent service-recall Thank you. Concierge service is very helpful. Follow up on degree of service helpful to me. I have always had good service and friendly personnel. Thank you. Concierge service is very helpful. Follow up on degree of service helpful to me. I have always had good service and friendly personnel. More
by Author
Employees Worked With
Service manager
May 03, 2019
Excellent Service I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstand I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstanding. In addition to the normal service, I had him look at a bad parking lot ding in my right front quarter panel. Dan had it rubbed out and most of the marks came off. He also measured the tread depth of my tires and recommended replacements, calling my fleet manager himself to explain the condition of the existing tires and securing approval for replacements. Meanwhile, I was comfortable and productive in the customer lounge, working remotely via the free wi-fi connection. I was back on the road in no time and truly appreciated Dan for his exemplary customer service. I recommend Liberty Ford in Brunswick to everyone. The service department is always accommodating and responsive, and the amenities are perfect for waiting during service vs. the hassle of having to drop off a vehicle and arrange pick up at a later time. More
by CinFin
Employees Worked With
Dan Harris
April 26, 2019
Excellent Service Treatment. I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there and that is what I expect. The service advisers are professional and they listen to their customers. Liberty service is "top shelf". More
by Dan
Employees Worked With
Dan Harris
April 19, 2019
Friendly Service and Parts were on hand. Keyless Entry needed replaced. They had parts on hand and part was replaced without any problems. Service was fast and friendly. Would recommend this Keyless Entry needed replaced. They had parts on hand and part was replaced without any problems. Service was fast and friendly. Would recommend this Dealership for service well pleased. More
by Rich
Employees Worked With
Haider Alawan
April 16, 2019
Recall work The staff at Liberty Ford were pleasant. They completed the recall work in a timely manner. Liberty Ford has a clean and comfortable waiting area wi The staff at Liberty Ford were pleasant. They completed the recall work in a timely manner. Liberty Ford has a clean and comfortable waiting area with complimentary snacks and coffee. More
by Onthego
Employees Worked With
Don't remember.
April 05, 2019
oil change and vehicle check The staff was awesome and Hilary (I think that was her name) was awesome. Wanted to say thanks to the GM Rich Shagovac, for taking such good care of The staff was awesome and Hilary (I think that was her name) was awesome. Wanted to say thanks to the GM Rich Shagovac, for taking such good care of us every time we go down there. Thanks again More
by R_Sinatra
Employees Worked With
Hilary and Rich
April 05, 2019
Very professional and on time. Did a great job. I would recommend this dealership to anyone. Very good service and very helpful. They did a great job keeping my car clean and as I gave it to them. I would recommend this dealership to anyone. Very good service and very helpful. They did a great job keeping my car clean and as I gave it to them. More
by bltohio
Employees Worked With
Don't remember names
March 30, 2019
Good service My only complaint was I never received a phone call that my truck was done and had asked to get picked up but I had to call and see if it was done and My only complaint was I never received a phone call that my truck was done and had asked to get picked up but I had to call and see if it was done and I got dropped off there. More
by Ic44253@
Employees Worked With
Na
