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Liberty Ford Brunswick - Service Center
Brunswick, OH
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Liberty Ford Brunswick - Service Center
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August 17, 2019
Issue handled in timely manner. I took my Focus in for a recall procedure. Issue was handled quickly and efficiently. All employees I dealt with were polite, professional and friend I took my Focus in for a recall procedure. Issue was handled quickly and efficiently. All employees I dealt with were polite, professional and friendly. More
by Grandma Molly
Employees Worked With
Don't remember.
August 11, 2019
Problems but fixed without a hassle I had to bring my car in a few times because the button that you hit for verbal commands wouldn't always work. They changed different parts each time. I had to bring my car in a few times because the button that you hit for verbal commands wouldn't always work. They changed different parts each time. My 3rd row seat wouldn't go down when I had to bring my car back in to get the button fixed. My extended warranty literally just expired. They were so nice and fixed the 3rd row seat and put it under my extended warranty bc of me having to have the button fixed for the 3rd time. I just paid the deductible. They had to order a part for the seat. Brought it back in. Needed another part and had to keep my car another day. Gave me a loaner car without me asking. Got car back and rearview camera started saying take to dealer. Brought back and they fixed it. Then the clip that holds the rear door mechanism kept coming out. I was camping when we noticed it. Brought back in w/o an appointment like they said on the phone. Dan was unable to clip it in and broke a small piece but got it working again. He stated he will call me when the part comes in. I honestly just have bad luck with stuff like this. Always have! They have fixed everything each time without a hassle. Dan has been very nice. Service has been great! Just bad luck...lol More
by Ripley21!
Employees Worked With
Dan
August 10, 2019
Best experience I’ve had buying a car. My sales rep. Julia Twardzik was the best. I explained my situation with my current Ford lease expiring in less than a month and provided specifics on My sales rep. Julia Twardzik was the best. I explained my situation with my current Ford lease expiring in less than a month and provided specifics on the new make and model I was looking for and the monthly pmt amount. Not only did she listen and take notes on every detail, she came through with all of my requests and was so happy and excited for me in getting the vehicle I wanted. I was not looking forward to the experience at all, because typically car salesmen are pushy and try to talk you into something you don’t want. That did not happen at all with Julia. She made this the best car buying experience ever! More
by Gwen2019
Employees Worked With
Julia Twardzik and Paul Widenmeyer
August 05, 2019
Rear brake job and wheel nuts At my last oil change I was informed that I needed to replace my rear brake pads soon. I made the appointment on line and took the car in at the appo At my last oil change I was informed that I needed to replace my rear brake pads soon. I made the appointment on line and took the car in at the appointed time. Ashlea quickly got me checked in and arranged for the courtesy van to run me home. There was no problem with me using a Ford Company coupon for the job, which saved me $60. She also made sure that my wheel nuts were replaced at no charge. Paul, the service manager, had promised previously to do that after I had pointed out that the swelling had started before my warranty expired. In all of the years that I have dealt with Liberty Ford of Brunswick I have never had a problem. Everyone is always unfailingly pleasant and helpful. More
by Ilikefords
Employees Worked With
Ashlea
August 04, 2019
error code The error code was a false reading. All checked out good, after updating program. Service representatives were very helpful and pleasant. Professional The error code was a false reading. All checked out good, after updating program. Service representatives were very helpful and pleasant. Professional service and friendly. More
by Warren
Employees Worked With
Service rep
August 02, 2019
very good Very good.....service and nice adviser very good employ and FORD always the best....Drive ford truck are the best strong trucks nice ...Made in U.S.A Very good.....service and nice adviser very good employ and FORD always the best....Drive ford truck are the best strong trucks nice ...Made in U.S.A..... More
by AMERICAN EAGLE
Employees Worked With
chelsea gillen....
July 22, 2019
This place is awesome I want to thank Dan and all the people at Liberty Ford for helping me in a time of need. They expedited fixing a recall for my car and delivered my ca I want to thank Dan and all the people at Liberty Ford for helping me in a time of need. They expedited fixing a recall for my car and delivered my car to me when it was done as a courtesy because I did not have another car to get back to it. Thank you very much. Could not ask for better service. More
by VC
Employees Worked With
Dan in service
July 22, 2019
Job done right and faster than promised Had a warranty repair for the headlight module done recently and it was done correctly and I had my vehicle back faster than what I was promised. win/ Had a warranty repair for the headlight module done recently and it was done correctly and I had my vehicle back faster than what I was promised. win/win!!! More
by PWT13
Employees Worked With
Can not recall
July 20, 2019
Disappointed I purchased my Escape on 5-4-19 three days later I’m calling the service department for service for my new car and it lived in the Liberty ford servic I purchased my Escape on 5-4-19 three days later I’m calling the service department for service for my new car and it lived in the Liberty ford service department more then I got to drive it when I took it in for service they wouldn’t write it up for why it was there they never put down the truth I was taking it in service because the Escape had a rattle underneath Nicole the service manager was the one taking care of me and I don’t know why she wouldn’t write down the right service claim was it because she was unable to find my problem she wrote down that there was a rattle in the side mirror that was wrong my Escape went in for the same problem to the service department for like five or more times it was for the rattle in the Escape I finally had to contact Ford Motor to help me get my Escape taken care of I have to say since I purchased it I drove that Escape a total of 2 weeks now mine you it is now July and my Escape is still in service I have drove the dealerships cars more then the one I purchased I feel that Liberty Ford put me though a lot of stress and aggravation being it was a new vehicle and only a week old when it went into service and they couldn’t find the problem you think they would of offered me another new vehicle well If it wasn’t for Ford Motor company my Escape would probably still would be in service and they probably would of give it back to me the same way I took it in they kept saying they don’t hear a rattle I am so glad I called Ford Motor company for I got to pick up my car on 7-17-19 and so far my Escape is fine it took Ford Motor company to get on them and to stay on them until it was fixed right More
by Ruby
Employees Worked With
Nicole Service manager
July 05, 2019
Great people and great service We bought both our cars there. One in 2012 and one in 2017. Both cars have been great and we have had all our service done there and it has been won We bought both our cars there. One in 2012 and one in 2017. Both cars have been great and we have had all our service done there and it has been wonderful. Our cars have been great and the sales and service staff is fantastic. More
by Al B.
Employees Worked With
Dale Korecky, Stefani Collier
