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Liberty Ford Brunswick - Service Center
Brunswick, OH
229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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229 Reviews of Liberty Ford Brunswick - Service Center
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July 22, 2019
Job done right and faster than promised Had a warranty repair for the headlight module done recently and it was done correctly and I had my vehicle back faster than what I was promised. win/ Had a warranty repair for the headlight module done recently and it was done correctly and I had my vehicle back faster than what I was promised. win/win!!! More
by PWT13
Employees Worked With
Can not recall
July 20, 2019
Disappointed I purchased my Escape on 5-4-19 three days later I’m calling the service department for service for my new car and it lived in the Liberty ford servic I purchased my Escape on 5-4-19 three days later I’m calling the service department for service for my new car and it lived in the Liberty ford service department more then I got to drive it when I took it in for service they wouldn’t write it up for why it was there they never put down the truth I was taking it in service because the Escape had a rattle underneath Nicole the service manager was the one taking care of me and I don’t know why she wouldn’t write down the right service claim was it because she was unable to find my problem she wrote down that there was a rattle in the side mirror that was wrong my Escape went in for the same problem to the service department for like five or more times it was for the rattle in the Escape I finally had to contact Ford Motor to help me get my Escape taken care of I have to say since I purchased it I drove that Escape a total of 2 weeks now mine you it is now July and my Escape is still in service I have drove the dealerships cars more then the one I purchased I feel that Liberty Ford put me though a lot of stress and aggravation being it was a new vehicle and only a week old when it went into service and they couldn’t find the problem you think they would of offered me another new vehicle well If it wasn’t for Ford Motor company my Escape would probably still would be in service and they probably would of give it back to me the same way I took it in they kept saying they don’t hear a rattle I am so glad I called Ford Motor company for I got to pick up my car on 7-17-19 and so far my Escape is fine it took Ford Motor company to get on them and to stay on them until it was fixed right More
by Ruby
Employees Worked With
Nicole Service manager
July 05, 2019
Great people and great service We bought both our cars there. One in 2012 and one in 2017. Both cars have been great and we have had all our service done there and it has been won We bought both our cars there. One in 2012 and one in 2017. Both cars have been great and we have had all our service done there and it has been wonderful. Our cars have been great and the sales and service staff is fantastic. More
by Al B.
Employees Worked With
Dale Korecky, Stefani Collier
July 02, 2019
service It took several service visits to fix some of the things that did not work or stopped working of my 2018 Escape. They finally fixed it and gave me a It took several service visits to fix some of the things that did not work or stopped working of my 2018 Escape. They finally fixed it and gave me a loaner, More
by marie
Employees Worked With
dont know
June 24, 2019
Professionalism & positive attitude describes my experience. John responded to my need for attention to my airbag recall warning. Liberty is convenient, close by and I had positive experience with their serv John responded to my need for attention to my airbag recall warning. Liberty is convenient, close by and I had positive experience with their service before. They replaced my airbags and responded to my request to fix a slow leak in one of my tires. So far so good; all sides of the tire are still round. The whole crew was friendly and responsive to my needs. Thank you Liberty Ford. More
by Dedadan
Employees Worked With
John ?
June 19, 2019
Long wait for minimal service. If you enjoy waiting 3.5-4 hours for an oil change and to be told something covered by an extened warranty is not covered by your extended warranty, t If you enjoy waiting 3.5-4 hours for an oil change and to be told something covered by an extened warranty is not covered by your extended warranty, then this is the place for you. More
by 123Bwick
Employees Worked With
Dont remember
June 14, 2019
Satisfactory Service I have been a client of Liberty Ford for almost 5 years and am very satisfied with the service that they have provided to me, on all Three of my autom I have been a client of Liberty Ford for almost 5 years and am very satisfied with the service that they have provided to me, on all Three of my automobiles. More
by customersalesandservice
Employees Worked With
Joe Smith
June 10, 2019
Service visit! Great experience and super service! Keep informed while in waiting area as to status and when it would be finished. Great waiting area with snacks a Great experience and super service! Keep informed while in waiting area as to status and when it would be finished. Great waiting area with snacks and hot beverages More
by Dyer, Bill
Employees Worked With
Dan
May 17, 2019
great customer service I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. I have been to Liberty Ford in Brunswick a few time for service and every time I was treated with great customer service and service for my vehicle. More
by great customer service
Employees Worked With
Mary the cashier, Craig Johnson service
May 10, 2019
Outstanding Service I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd ve I am very satisfied with the Service and Sales folks at Liberty Ford - Brunswick. I have bought two cars from them already, and also take in my 3rd vehicle for service. No reason to believe that I will not continue my sales and service association with them. More
by customersalesandservice
Employees Worked With
Chuck Hawkins
