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Liberty Ford Brunswick - Service Center
Brunswick, OH
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Liberty Ford Brunswick - Service Center
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September 13, 2019
replacement of catalytic converter Very easy to reschedule original appointment as my car was damaged in an accident. Was able to have another appointment within days of my getting my Very easy to reschedule original appointment as my car was damaged in an accident. Was able to have another appointment within days of my getting my car back. The work was completed in a timely manner, and as always, done well. More
by sandy
Employees Worked With
Dan Harris
September 06, 2019
Satisfied Dan Harris was very helpful to me. Got me a loaner so I wasn’t inconvenienced while ny car was serviced. Car is running well Dan Harris was very helpful to me. Got me a loaner so I wasn’t inconvenienced while ny car was serviced. Car is running well More
by Czamiska
Employees Worked With
Dan Harris
August 20, 2019
Quick Service I only take my Escape to Liberty for service. They do an excellent job and only recommend work that needs to be done. Their prices on oil changes are I only take my Escape to Liberty for service. They do an excellent job and only recommend work that needs to be done. Their prices on oil changes are the best I've found. More
by Nxthome1
Employees Worked With
Craig Johnson
August 19, 2019
Recall Very good fast service! People very friendly, Will take you home and pick you up. nice clean waiting room, never had a problem with service dept. Very good fast service! People very friendly, Will take you home and pick you up. nice clean waiting room, never had a problem with service dept. More
by Dave, mustang
Employees Worked With
Service dept
August 17, 2019
Issue handled in timely manner. I took my Focus in for a recall procedure. Issue was handled quickly and efficiently. All employees I dealt with were polite, professional and friend I took my Focus in for a recall procedure. Issue was handled quickly and efficiently. All employees I dealt with were polite, professional and friendly. More
by Grandma Molly
Employees Worked With
Don't remember.
August 17, 2019
Liberty Ford review Helpful , friendly, good communication, a different dealership would not provide a rental when Ford Corporate said they would for the recall work. Lib Helpful , friendly, good communication, a different dealership would not provide a rental when Ford Corporate said they would for the recall work. Liberty was great. I will go there when it is time to get a new vehicle More
by Karen
Employees Worked With
Paul manager all were good, do not remember names
August 11, 2019
Problems but fixed without a hassle I had to bring my car in a few times because the button that you hit for verbal commands wouldn't always work. They changed different parts each time. I had to bring my car in a few times because the button that you hit for verbal commands wouldn't always work. They changed different parts each time. My 3rd row seat wouldn't go down when I had to bring my car back in to get the button fixed. My extended warranty literally just expired. They were so nice and fixed the 3rd row seat and put it under my extended warranty bc of me having to have the button fixed for the 3rd time. I just paid the deductible. They had to order a part for the seat. Brought it back in. Needed another part and had to keep my car another day. Gave me a loaner car without me asking. Got car back and rearview camera started saying take to dealer. Brought back and they fixed it. Then the clip that holds the rear door mechanism kept coming out. I was camping when we noticed it. Brought back in w/o an appointment like they said on the phone. Dan was unable to clip it in and broke a small piece but got it working again. He stated he will call me when the part comes in. I honestly just have bad luck with stuff like this. Always have! They have fixed everything each time without a hassle. Dan has been very nice. Service has been great! Just bad luck...lol More
by Ripley21!
Employees Worked With
Dan
August 10, 2019
Best experience I’ve had buying a car. My sales rep. Julia Twardzik was the best. I explained my situation with my current Ford lease expiring in less than a month and provided specifics on My sales rep. Julia Twardzik was the best. I explained my situation with my current Ford lease expiring in less than a month and provided specifics on the new make and model I was looking for and the monthly pmt amount. Not only did she listen and take notes on every detail, she came through with all of my requests and was so happy and excited for me in getting the vehicle I wanted. I was not looking forward to the experience at all, because typically car salesmen are pushy and try to talk you into something you don’t want. That did not happen at all with Julia. She made this the best car buying experience ever! More
by Gwen2019
Employees Worked With
Julia Twardzik and Paul Widenmeyer
August 05, 2019
Rear brake job and wheel nuts At my last oil change I was informed that I needed to replace my rear brake pads soon. I made the appointment on line and took the car in at the appo At my last oil change I was informed that I needed to replace my rear brake pads soon. I made the appointment on line and took the car in at the appointed time. Ashlea quickly got me checked in and arranged for the courtesy van to run me home. There was no problem with me using a Ford Company coupon for the job, which saved me $60. She also made sure that my wheel nuts were replaced at no charge. Paul, the service manager, had promised previously to do that after I had pointed out that the swelling had started before my warranty expired. In all of the years that I have dealt with Liberty Ford of Brunswick I have never had a problem. Everyone is always unfailingly pleasant and helpful. More
by Ilikefords
Employees Worked With
Ashlea
August 04, 2019
error code The error code was a false reading. All checked out good, after updating program. Service representatives were very helpful and pleasant. Professional The error code was a false reading. All checked out good, after updating program. Service representatives were very helpful and pleasant. Professional service and friendly. More
by Warren
Employees Worked With
Service rep
