Liberty Ford Brunswick - Service Center

I’ve had two visits at Liberty Ford in Brunswick OH. People are very polite and heat the work done in the time promised. All the folks in the service department are very helpful People are very polite and heat the work done in the time promised. All the folks in the service department are very helpful More

Wonderful service advisor.Incompetant mchanic I recently took my 2014 ford F150 in for a front end noise. The dealer had my truck for a week between diagnosing and replacing a front hub assembly u I recently took my 2014 ford F150 in for a front end noise. The dealer had my truck for a week between diagnosing and replacing a front hub assembly under warranty. I was ok with the duration since I was on vacation at the time. My service adviser was very good and kept me up to date throughout the whole process.During the replacement they noticed the front brake rotor was heavily rusted and inside pad was wore down on the side they replaced. I appreciated the pro active information and told my service advisor I would take care of it myself. A couple days later after getting the truck back I went to remove the front wheels. The side they replace the hub on had the lug nuts on so tight I broke one tire iron and two socket adapters along with chewing up three of the five lug nuts on the wheel. I do not see a need to use air impact tools to torque on a wheel. When removing the other front wheel the lugs came off with no problem, but the wheel was "frozen" to the hub indicating it has not been off in quite some time. When I called my service advisor back he was very understanding and willing to make it rite. He spoke with his mechanic and informed me "they had both front wheels off". I explained to him that was impossible since the wheel was seized to the rotor and had to be removed with a rubber mallet. I had to take my truck back to the dealer without the missing lug nuts on where they replaced the ones that got chewed up and my advisor ordered me a new lug wrench. I am very happy with my advisor, but do not appreciate the dishonesty of the mechanic or the lack of professionalism displayed by him either. This was my first service experience with Brunswick Ford and am reluctant to go back at this time. More

Bought two cars there and have them both serviced there. There sales crew and their service crew are the best we ever dealt with. The service dept. takes such good care of our cars, we never have any proble There sales crew and their service crew are the best we ever dealt with. The service dept. takes such good care of our cars, we never have any problems. More

Excellent dealership The work force at Liberty Ford Brunswick are an asset to ford motor company there service department is top notch with caring for customer concerns.I The work force at Liberty Ford Brunswick are an asset to ford motor company there service department is top notch with caring for customer concerns.I have purchased two F150s and if i need a new or used vehicle this is the place i would make that purchase.The entire staff at liberty ford treated me with kindness.Happy Ford owner!! More

perplexing Service department was friendly but they had problems getting the parts from ford and did not call to let me know, until I called the next day . Had t Service department was friendly but they had problems getting the parts from ford and did not call to let me know, until I called the next day . Had to wait a week before parts came in. I drove truck back to dealer for service only to find out not all the parts came in. I had to wait 2 more days for part that was missing to arrive so they could finish service. Picked truck up from dealer, drove to store 5 minutes away, came out and tried to use remote start and would not work. Went back to dealer, found out that mechanic did not shut hood all the way. Other than that they were GREAT. More