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Liberty Ford Brunswick - Service Center
Brunswick, OH
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Liberty Ford Brunswick - Service Center
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January 18, 2020
Service Department Have found service department to be friendley, and efficent at taking care of your needs. I have brought my truck in for a wash and they have taken ca Have found service department to be friendley, and efficent at taking care of your needs. I have brought my truck in for a wash and they have taken care of it right away. Staff helped in showing me how to use my rewards for oil change and tire rotation. More
by pawwpaww
Employees Worked With
I don't remember name
January 14, 2020
Service was good came in for oil change and rotate all was done quickly just still waiting for my receipt to show up in mail because warranty person wasn’t there was done quickly just still waiting for my receipt to show up in mail because warranty person wasn’t there More
by Mcifranik
Employees Worked With
Not sure
January 11, 2020
I’ve had two visits at Liberty Ford in Brunswick OH. People are very polite and heat the work done in the time promised. All the folks in the service department are very helpful People are very polite and heat the work done in the time promised. All the folks in the service department are very helpful More
by Fxmoran
Employees Worked With
Serving
January 08, 2020
Wonderful service advisor.Incompetant mchanic I recently took my 2014 ford F150 in for a front end noise. The dealer had my truck for a week between diagnosing and replacing a front hub assembly u I recently took my 2014 ford F150 in for a front end noise. The dealer had my truck for a week between diagnosing and replacing a front hub assembly under warranty. I was ok with the duration since I was on vacation at the time. My service adviser was very good and kept me up to date throughout the whole process.During the replacement they noticed the front brake rotor was heavily rusted and inside pad was wore down on the side they replaced. I appreciated the pro active information and told my service advisor I would take care of it myself. A couple days later after getting the truck back I went to remove the front wheels. The side they replace the hub on had the lug nuts on so tight I broke one tire iron and two socket adapters along with chewing up three of the five lug nuts on the wheel. I do not see a need to use air impact tools to torque on a wheel. When removing the other front wheel the lugs came off with no problem, but the wheel was "frozen" to the hub indicating it has not been off in quite some time. When I called my service advisor back he was very understanding and willing to make it rite. He spoke with his mechanic and informed me "they had both front wheels off". I explained to him that was impossible since the wheel was seized to the rotor and had to be removed with a rubber mallet. I had to take my truck back to the dealer without the missing lug nuts on where they replaced the ones that got chewed up and my advisor ordered me a new lug wrench. I am very happy with my advisor, but do not appreciate the dishonesty of the mechanic or the lack of professionalism displayed by him either. This was my first service experience with Brunswick Ford and am reluctant to go back at this time. More
by plassiter71
Employees Worked With
John
January 07, 2020
Unreliable service department Sales experience was not good but the sales manager was very apologetic and responsive to make up for that. The service department on the other hand Sales experience was not good but the sales manager was very apologetic and responsive to make up for that. The service department on the other hand is terrible. I've been made to wait hours on several occasions despite having an appointment and only being there for simple things like an oil change/bug guard install without any update. Communication and follow-up is also poor. They even scratched my hood with the last service and never contacted me to follow-up and arrange for the repair. I've had to return on several occasions for my poor repairs/installation jobs to be redone, which resulted in wasting another day off. I also purchased an extended warranty/service plan and will be finding another dealership to work with from here on out. More
by jessC73
Employees Worked With
Paul (service manager), Angela (Paul's assistant), Nikki - she was nice
January 02, 2020
Bought two cars there and have them both serviced there. There sales crew and their service crew are the best we ever dealt with. The service dept. takes such good care of our cars, we never have any proble There sales crew and their service crew are the best we ever dealt with. The service dept. takes such good care of our cars, we never have any problems. More
by Al B.
Employees Worked With
Dale Korecky
December 31, 2019
Excellent dealership The work force at Liberty Ford Brunswick are an asset to ford motor company there service department is top notch with caring for customer concerns.I The work force at Liberty Ford Brunswick are an asset to ford motor company there service department is top notch with caring for customer concerns.I have purchased two F150s and if i need a new or used vehicle this is the place i would make that purchase.The entire staff at liberty ford treated me with kindness.Happy Ford owner!! More
by rmustangt
Employees Worked With
Craig Johnson
December 29, 2019
Excellent service as always. I have been dealing with the dealership at this location for more than 30 years. While it has not always been "Liberty Ford" during that time, I have I have been dealing with the dealership at this location for more than 30 years. While it has not always been "Liberty Ford" during that time, I have always been very satisfied with the service I have received. More
by wileycoyote0542
Employees Worked With
Dan, Dale
December 26, 2019
Worst service department I have ever went to. Had the works done . Two weeks later broke down and had the car serviced somewhere else $1,300.00 to get it fixed for everything that Liberty was suppose to works done . Two weeks later broke down and had the car serviced somewhere else $1,300.00 to get it fixed for everything that Liberty was suppose to check ! Even had back inside brake pad had already wore into the rotors. More
by Mchylik
Employees Worked With
Don’t know!
December 23, 2019
perplexing Service department was friendly but they had problems getting the parts from ford and did not call to let me know, until I called the next day . Had t Service department was friendly but they had problems getting the parts from ford and did not call to let me know, until I called the next day . Had to wait a week before parts came in. I drove truck back to dealer for service only to find out not all the parts came in. I had to wait 2 more days for part that was missing to arrive so they could finish service. Picked truck up from dealer, drove to store 5 minutes away, came out and tried to use remote start and would not work. Went back to dealer, found out that mechanic did not shut hood all the way. Other than that they were GREAT. More
by otmaddad
Employees Worked With
Don't remember
