Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Liberty Ford Brunswick - Service Center
Brunswick, OH
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
236 Reviews of Liberty Ford Brunswick - Service Center
Sort by
September 03, 2020
LLoyd in service was very friendly and started the preparation. John in Service was also friendly, and thorough in delivering my Ford Edge on time... preparation. John in Service was also friendly, and thorough in delivering my Ford Edge on time... More
by jrzel64
Employees Worked With
LLoyd, John
September 03, 2020
Great service anytime we have purchased a car or had it serviced! Always recommend this dealership to friends and family. Again thank you. Thank you. serviced! Always recommend this dealership to friends and family. Again thank you. Thank you. More
by Lynnwhitely
Employees Worked With
Can’t remember.
September 01, 2020
Dropped me off with shuttle service. Reviewed inspection report and provided recommendation to change filter. Also honored competitor's coupon. Only gripe was how long it took to perform a simple oil change report and provided recommendation to change filter. Also honored competitor's coupon. Only gripe was how long it took to perform a simple oil change and tire rotation (i.e., almost the entire business day), but it wasn't a big deal, as I had nowhere to be. For a busier customer, though... More
by AtrocityExhibit
Employees Worked With
Don't remember
August 18, 2020
The service writer was extremely courteous to me regarding a problem that they could have easily blamed on owner ineptness. My "Home Link" on the driver's side sun visor could not be programmed. She regarding a problem that they could have easily blamed on owner ineptness. My "Home Link" on the driver's side sun visor could not be programmed. She ordered me a new visor without hinting that I did not know how to program it. When the part came in I was notified and given a timely appointment to have it installed. When I came for the service, the Service Advisor told me that he looked up on the Ford site to see if there was a recall on the part, and there was not. He went the extra step to look up the Home Link (outside vendor to Ford) site, and found that there WAS a service bulletin on that part at Home Link. Now that's going the extra mile!! More
by DABelin
Employees Worked With
Chelsea Gillen, Dan Harris
August 14, 2020
Great service, All associates in the service department go above and beyond expectations, and make sure that your vehicle is running well. Service department needs All associates in the service department go above and beyond expectations, and make sure that your vehicle is running well. Service department needs longer hours so that working people can have their cars serviced after work. More
by miker113
Employees Worked With
service, department
August 14, 2020
Liberty Ford Brunswick Quick response to my auto needs and friendly service department. I have always used this location for my Ford recall work and never been disappointed Quick response to my auto needs and friendly service department. I have always used this location for my Ford recall work and never been disappointed. More
by TheCoachA
Employees Worked With
Chelsea
August 14, 2020
Great Service! Their service department has really improved over time! Knowledgeable advisors that aren't old school salespeople in disguise but give you the facts a Their service department has really improved over time! Knowledgeable advisors that aren't old school salespeople in disguise but give you the facts and let you decide what you want to do. Great Job! More
by lisa1234
Employees Worked With
Service Advisor
August 05, 2020
Always a great pleasure to work with Dan in Service. He’s always attentive and very informative. Very comfortable COVID precautions in the entire Service Department. Great job as always!! always attentive and very informative. Very comfortable COVID precautions in the entire Service Department. Great job as always!! More
by Tim
Employees Worked With
Dan in Service
July 24, 2020
Great dealership I have been buying my Fords from here since 1989 and will continue to do so. The service dept. is excellent and I would easily recommend it to any I have been buying my Fords from here since 1989 and will continue to do so. The service dept. is excellent and I would easily recommend it to anyone. More
by jezeih2011
Employees Worked With
Don't recall names, sorry
July 17, 2020
excellent service took my vehicle in for service, everyone was top notch, Nicole in service was professional and great to work with, would recommend 100% to anyone in n took my vehicle in for service, everyone was top notch, Nicole in service was professional and great to work with, would recommend 100% to anyone in need of service! More
by Nikos
Employees Worked With
Nicole Nahm
