Liberty Ford Brunswick

Bait and switch at its finest After researching Ford F150 trucks for over a month, I found two trucks at two different dealerships. The trucks were very similar, although one truck After researching Ford F150 trucks for over a month, I found two trucks at two different dealerships. The trucks were very similar, although one truck had issues with smoke smells so I decided to pursue the more expensive truck at Liberty Ford Brunswick. After contacting the agency, I finally was given a young man named Bayley who was going to work with me. He was fairly new in the business but he was sincere and honest.. I liked Bayley. After a couple of days, of back and forth, I asked Bayley to give me a price I couldn't refuse. He texted me $31, 496...which was about $500 below the listed price. I then offered $31,000. He texted back that his manager...someone named Cruse....rejected my offer and that was it. No counter offer. So, I started pursuing the second truck. A day later I was in position to purchase the second truck, but thought I would Give Bayley and Liberty Ford one more chance. I texted Bayley a new price offer at $31,300...just $196.00 below the first offer to me by Liberty Ford. Bayley texted me back saying the offer was with his manager (Cruse). Then, about 1.5 hours later I received a text from Bayley saying his manager would not accept my offer because the manager had originally forgot to figure in a cpo charge of $650 so he couldn't accept my offer , but because he made the original offer, he would honor it (the original price they offered which was $31,497) even though they were going "to lose money " on the deal. What a bunch of !%&$""#*!!!!! This was classic bait and switch tactics in which the manager "forgets" to add something, but then ... all of a sudden, "remembers" a new charge he forget during the initial negotiations. And now, he (Cruse) attempts to project himself as this wonderful, nice guy who made a mistake but is now willing to "sacrifice" a vehicle at his expense for your business...which is still staying at his original offer! Then, to make matters laughable, he wants to call me to explain himself. I work as a Psychotherapist. I didn't need to be 2,000 miles from him on the phone to clearly see his scheme. His actions were deceitful and disingenuous, not to mention unprofessional and unethical. I have bought nine vehicles over the internet from agencies over the past 5 years for family and staff, and every time except one, I had a very good experience with an out-of-state dealership. Now, I have experienced a second, but most negative experience. While I very much enjoyed working with Bayley, once he was required to hand my offer off to his manager, Cruse, things went down hill very fast. In my opinion, Cruse is your typical, type A, smooth talking used car manager who knows how to manipulate the buying public out of their money, for his best interest, not the buying public. Bait and switch is just one of his slick marketing tools to maneuver the ignorant buying public by creating the image that the dealership is losing and the public is winning. If you find yourself interested in a car at this agency and are given over to Cruse, I suggest you walk out immediately before he starts his phony act by employing one of his maneuvering tactics. Your wallet is at risk. He cannot be trusted. My suggestion is, if you have to shop at this dealership, go see Bayley, but do not, I repeat, do not allow the deal to be handed over to Cruse. He has little integrity or care regarding the buying public's interest. More

Excellent Service I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstand I scheduled the 40,000 mile service for my 2017 Ford Edge with Dan Harris. This is a fleet vehicle under Ford's fleet care program. Dan was outstanding. In addition to the normal service, I had him look at a bad parking lot ding in my right front quarter panel. Dan had it rubbed out and most of the marks came off. He also measured the tread depth of my tires and recommended replacements, calling my fleet manager himself to explain the condition of the existing tires and securing approval for replacements. Meanwhile, I was comfortable and productive in the customer lounge, working remotely via the free wi-fi connection. I was back on the road in no time and truly appreciated Dan for his exemplary customer service. I recommend Liberty Ford in Brunswick to everyone. The service department is always accommodating and responsive, and the amenities are perfect for waiting during service vs. the hassle of having to drop off a vehicle and arrange pick up at a later time. More

Excellent Service Treatment. I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there I always take my vehicle for service to a dealership that knows their product and business. The techs are trained to do it right the first time there and that is what I expect. The service advisers are professional and they listen to their customers. Liberty service is "top shelf". More