Liberty Ford Brunswick

Initially I only offered one star. ..allow me to explain. I made an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection ..allow me to explain. I made an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn’t help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences. More

Everyone from sales to service was. Very friendly group of people. No high pressure sales tactics. Randy Hudak went out of his way to find me the vehicle I wanted. This was the third Very friendly group of people. No high pressure sales tactics. Randy Hudak went out of his way to find me the vehicle I wanted. This was the third vehicle I have purchased from this location. More

ALWAYS a pleasure to go to the ford dealer. Randy - who we bought the 2024 Maverick was amazing. We wanted the Chili Pepper color and he found one! So happy with my new Maverick truck. Made Randy - who we bought the 2024 Maverick was amazing. We wanted the Chili Pepper color and he found one! So happy with my new Maverick truck. Made trading in the old truck and buying my Maverick so easy. Yesterday we bought the letters to go on the tailgate. Jared helped, friendly, helpful and so easy to work with. Liberty Ford has the BEST employees around. Thank you! More

Randy was a good person to work with. Had a small issue with a window and he took care of it right away Had a small issue with a window and he took care of it right away More

They were very friendly and courteous. Easy to work with. Helped me figure out different things in my vehicle. Easy to work with. Helped me figure out different things in my vehicle. More

Repeat customer. If you find something good, you stick with them. They made sure we were happy cudtomers. If you find something good, you stick with them. They made sure we were happy cudtomers. More

Worst Ford dealer around. Use your vehicles hood as a desk and work bench with no protection and scratch the hood and won’t make it right, the general manager is a arguing hot Use your vehicles hood as a desk and work bench with no protection and scratch the hood and won’t make it right, the general manager is a arguing hot head. More

I made an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I fina both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn’t help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. More

Best Ford dealer around with the best employees. Go see Dale Korecky he wont disappoint. Go see Dale Korecky he wont disappoint. More

Stop in and see Dale Korecky. I have been buying vehicles from him for several years and you wont find a better guy to deal with. I have been buying vehicles from him for several years and you wont find a better guy to deal with. More