Liberty Ford Aurora - Service Center

Recall Notice There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealer There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealerships. I called last week to set an appointment and the earliest I could get in was September 25th, when I questioned the gentleman who answered the phone on why so far out... his comment was to me " I don't make the rules and I'm telling you what my manager told me to say, and if you don't like that date you don't have to make the appointment" I was shocked at how rude he was to me--- needless to say I made the appointment for 9/25, but promptly got off the phone and called another Ford Dealership and got in next Thursday 5/7 , in fact they are going to pick up the Escape from my home at 8 am in the morning and provide me with a rental car for as long as the fix takes I realize there is nothing you can do about this, but i will tell you that I have been up to this point satisfied with the service I have gotten at Liberty , but I will also tell you that the salesman is the conduit that gets me the car, but the service department is who i rely on to keep me coming back. More

The customer service was terrible. I waited over a month (5 weeks!) to get my car into the shop for recall work and for warranty work because they didn't have any complimentary cars available. The quality (5 weeks!) to get my car into the shop for recall work and for warranty work because they didn't have any complimentary cars available. The quality of work was terrible as they wouldn't fix my dents which are covered under the expensive warranty they sold me and said that I should take it to my insurance company because it wouldn't be easy work for them. Their friendliness didn't exist, they didn't communicate anything they didn't have to and even left some things out as I waited where I dropped my car off for almost 15 minutes before someone said they pulled it up front, a place that no one mentioned nor was there any rational reason to do so. My overall experience has been bad from the moment I encountered the dealership. I called them about my car as they had it listed in stock, which they confirmed. So I drove an hour away to get there when I found that the car was actually at a branch much closer to me. The price was a rip-off. I paid for a dent, scratch, crack warranty, but when it came time to use it, they told me to take it up with my insurance company. STAY AWAY FROM THIS DEALERSHIP! More

I took my 2002 Expedition the Liberty Ford Solon for service (cracked exhaust manifold). The dealer had the truck for 5 day but indicated that the service was completed in two. They were unable to exp service (cracked exhaust manifold). The dealer had the truck for 5 day but indicated that the service was completed in two. They were unable to explain the remaining three days. When I picked up the truck there was damage to the front bumper (dented and paint chipped) and the left running board and rear quarter panel. I notified the service manager and store manager. Both informed me that "leaving my truck with them was no different that parking in a KMART parking lot." They are not responsible for damage that occurs while the truck is in their lot. Think twice about doing business with a company that is this irresponsible with your investment! More