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Liberty Ford Aurora - Service Center
Aurora, OH
23 Reviews
23 Reviews of Liberty Ford Aurora - Service Center
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June 29, 2019
A Wonderful Dealer I have had the pleasure to have not only purchased two vehicles from Liberty Ford but also continued to have effective service at this dealership. The I have had the pleasure to have not only purchased two vehicles from Liberty Ford but also continued to have effective service at this dealership. The service department is efficient and gives one clarity for the needed service ( The Works, tire replacement when the tire was punctured by a sharp object ( be sure to purchase the tire warranty )etc. More
by Ford2016
Employees Worked With
MARK MULLEN
March 29, 2019
Not happy. I bought $200 worth of parts from Liberty Ford Aurora. I asked a simple question at the service department if I could get Torque Specs. The person I t I bought $200 worth of parts from Liberty Ford Aurora. I asked a simple question at the service department if I could get Torque Specs. The person I talked to very rudely told me he doesn’t have time and walked away. Will this be the way I will be treated when I purchase my new car? I will never be back to this dealer again even though it is right down the street from me. More
by Edge540
Employees Worked With
Person at service desk.
July 20, 2018
Service department I have received great service at Liberty Ford for the last five years. The scheduling venue via phone or computer is accurate and I even continue to r I have received great service at Liberty Ford for the last five years. The scheduling venue via phone or computer is accurate and I even continue to receive email and text reminders as requested. Upon arrival, one can look forward to an explanation of your services as well the amount of time which is needed for the service. Plus, if the service worker finds any areas of concern, it is brought to my attention and approval. The service waiting room has a variety of not only coffee but also healthy snacks. The prices for services are reasonable. Each vehicle is washed in the onsite car wash . More
by Ford2016
Employees Worked With
John
December 20, 2017
Great Service Departmemt I had an odd issue with my Ford CMax battery. The team at Liberty Ford Solon worked diligently to try and solve the problem and brought a Ford enginee I had an odd issue with my Ford CMax battery. The team at Liberty Ford Solon worked diligently to try and solve the problem and brought a Ford engineer in to work on discovering the issue. Brian from service was checking in with me throughout the process and kept me aware of how things were going. I will continue to bring my cars here for service. The team is attentive and customer service is exceptional. More
by J. Mitton
Employees Worked With
Brian
November 08, 2017
Brian in service is unprofessional The service advisor Brian is horrible and does not know how to talk to customers. Last week my battery went dead. I had a couple of problems with my 2 The service advisor Brian is horrible and does not know how to talk to customers. Last week my battery went dead. I had a couple of problems with my 2017 Ford fusion before which is not even a year old. The last time i had a problem, Brian gave me his card and told me to call him anytime I have a problem with my car. Maybe he did that all for show cause the service manager was in the room with him. So I call up Brian and told him that my battery went dead and I had to get it jumped. He listen to me and said that he could check out my car for me so we schedule an appointment. When i get there I told him that the day my battery had died, I had my radio on for a hour. He than start talking to me like a kid and tell me that I caused the battery to die. I said ok but I had other battery problems with my car and he say rudely that it was a long time ago. So he just standing there like he is waiting for me to leave. I ask him if he's going to look at my car. He say sarcastically that I'm going to tell you the same thing. I'm still under warranty and wanted to make sure everything in my car was ok. In have that right to have my car looked at by a Ford Services. All he had to do was have someone checkout my car like he scheduled me. If everything was ok, than I'm happy. I know he wouldn't talk to me that way if I was a man. The sales manager is no better. When he was selling me the car, he was so nice and friendly. When you tell him problems going on with your car he doesn't want to hear it and will cut you off. I will never purchase a car or have my car service at Liberty Ford Solon More
by Mita
Employees Worked With
Brian, Sales Manager
May 12, 2017
I think I'm done with Ford. I hear dodge is moving up Never buy a ford again. Purshased a transit connect new. One problem after the other. About a month a go they supposedly fixed some wiring and replace Never buy a ford again. Purshased a transit connect new. One problem after the other. About a month a go they supposedly fixed some wiring and replaced a few expensive fuses almost $700. Now it's back to there garage and they haven't even looked at it for 6 days. John called 2 days ago saying a tech looking at it and will have an answer yesterday. I called today since I heard nothing and I different guy telling they will try to look at it today 6 days later. More
by Fred Mouha
Employees Worked With
John
November 24, 2015
Great Sale Price, Great Service The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know is was ready for pick-up. Explained the work done. The Service Manager, Pat Clarke, as well as John Krock III & Don Lincoln , are the best! Scheduling is a pleasure and they always get the job done when promised. Also, my Sales Rep at Liberty, Stephen Rhodes is one of the Best Sales People I have dealt with since I have been buying Fords for over 30-years. Anthony De Franco More
by Anthony
Employees Worked With
Pat Clarke, John Knock III, , Don Lincoln
October 26, 2015
Left me Hanging Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in the service bay entrance. i told them i had an appt for an oil change and my low tire pressure warning light had come on. They took my cell phone number, told me they would call when it was finished and i left to walk around. 2.5 hours later i was sitting in the showroom and nobody asked me if i needed help or was taken care of. so i went to the service desk and asked "Dude where's my car?" to which Jack (service manager?) replied "Oh i didnt realize you were waiting for it, we havent even started it yet, i'm sorry". First off, nobody asked me if i was going to wait or have somone pick me up, so they wrongly assumed i was leaving the car. Even if i left the car, why on earth would it take all day to do an oil change? Anyway i demanded my car and left in a storm of profanity but the worst part is i still need to get an oil change and i wasted 3 hours on a saturday morning during which i could have been doing ANYTHING else other than hanging out in the xxxxty showroom. Jack did not offer to make it right, he did not offer a free oil change or to move me to the head of the line. He just said "Im sorry sir". What an utter disappointment and crappy attitude. When i called back to complain he said "sir you never gave me an opportunity to fix the problem" Um, yea thats why i called back dumb xxx. You STILL missed the opportunity to correct it. More
by sadCmax
Employees Worked With
Jack Service Manager, John Sr. Service Manager.
September 07, 2014
horrible. couldnt pay me to go here again. I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3ti I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3times. They were rude, did not honor our warranty and pretty much refused to help. Operator just transfers calls straight to voicemail. I absolutely have never had a worse customer service experience anywhere in my life. Trades in my junk lemon car from liberty and was won over by klabens customer service. More
by kentmom
Employees Worked With
all
June 09, 2014
advisor Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not eve Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not even a discounted total. F+++ is the rating they've earned & deserve. More
by justjay808
Employees Worked With
John D. Evans Sr.
