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Liberty Ford Aurora
Aurora, OH
168 Reviews
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Showing 168 reviews
September 18, 2020
I took my time researching my truck. My salesmanChris I took my time researching my truck. My salesman Chris put zero pressure on me and let me work at my own pace. Great experience will be back for sur I took my time researching my truck. My salesman Chris put zero pressure on me and let me work at my own pace. Great experience will be back for sure! More
by shannondoyle
Employees Worked With
Chris Fischer
August 29, 2020
great people and service, Friendly efficient and knowledgeable. Service writer was excellent. Car was finished on time and work was excellent. Will go back to this dealer. knowledgeable. Service writer was excellent. Car was finished on time and work was excellent. Will go back to this dealer. More
by SCBCKC
Employees Worked With
don't remember
June 29, 2020
We made an appointment to see the car a day in advance, yet when we arrived, the car had never been cleaned out so we had to test drive a very dirty car. Not good during a pandemic. Second, they told us yet when we arrived, the car had never been cleaned out so we had to test drive a very dirty car. Not good during a pandemic. Second, they told us that the tires were within spec, but they were dry rotted and had to be immediately replaced. I took a picture as it is dramatic how bad they were, but this site does not seem to allow uploads. Third, and the worst of the three issues, the car was a quart and a half overfilled with oil. When we alerted the Liberty employee about this, he simply replied that their service department wouldn't do that. Well, they did and then they had to take the car back in to detail it and they still did nothing with the oil. We purchased the car and fixed all that was wrong with it, but we will not be customers of Liberty Ford in the future. Finally, social distancing seems lax in the Aurora facility. More
by Disappointed
Employees Worked With
do not recall
June 26, 2020
My service and buying experience was very nice here. However, I purchased a 2017 Edge and within a few days the light bar was full of condensation. After researching seems they all do it., which Ford re However, I purchased a 2017 Edge and within a few days the light bar was full of condensation. After researching seems they all do it., which Ford refuses to address. I can’t help but think mine had a temporary fix to be sold. It would have been a deal changer for sure. More
by Janet
Employees Worked With
Chris
May 11, 2020
Liberty Ford Aurora I have purchased multiple vehicles from this dealer, and most recently my explorer. I use them for service and I have always had pleasant, prompt serv I have purchased multiple vehicles from this dealer, and most recently my explorer. I use them for service and I have always had pleasant, prompt service. More
by kimmhammond
Employees Worked With
Don't recall
December 19, 2019
Not A Good Experience Had great experience when this dealership was in Solon but not sure what the difference is now that they moved to Aurora. This was my third car purch Had great experience when this dealership was in Solon but not sure what the difference is now that they moved to Aurora. This was my third car purchased from Liberty and this by far was the worse experience. I drove an hour to get here and from the moment I stepped foot in the showroom until I left.. I will not return and will look else where. More
by Linda
Employees Worked With
Salesman to Loan Officer
June 29, 2019
A Wonderful Dealer I have had the pleasure to have not only purchased two vehicles from Liberty Ford but also continued to have effective service at this dealership. The I have had the pleasure to have not only purchased two vehicles from Liberty Ford but also continued to have effective service at this dealership. The service department is efficient and gives one clarity for the needed service ( The Works, tire replacement when the tire was punctured by a sharp object ( be sure to purchase the tire warranty )etc. More
by Ford2016
Employees Worked With
MARK MULLEN
March 29, 2019
Not happy. I bought $200 worth of parts from Liberty Ford Aurora. I asked a simple question at the service department if I could get Torque Specs. The person I t I bought $200 worth of parts from Liberty Ford Aurora. I asked a simple question at the service department if I could get Torque Specs. The person I talked to very rudely told me he doesn’t have time and walked away. Will this be the way I will be treated when I purchase my new car? I will never be back to this dealer again even though it is right down the street from me. More
by Edge540
Employees Worked With
Person at service desk.
March 18, 2019
BEST Dealership! AURORA FORD has AMAZING customer service, competitive pricing, above average monies for trade, got me below my payment without warranties and at my pa AURORA FORD has AMAZING customer service, competitive pricing, above average monies for trade, got me below my payment without warranties and at my payment with warranties. I literally could describe my whole experience (ALL POSITIVE) and there would not be enough room here. MY new go to for new Ford products! Austin (salesperson), AJ (floor manager), and the whole team was terrific. I drove from Akron/Fairlawn for there vehicle and service and would go back again! More
by HFunk
Employees Worked With
Austin, AJ
December 21, 2018
Bad News !! I ordered a new 2019 Edge ST from Aurora Ford on Aug 31, 2018, I was somewhat disappointed I couldn't get the interior the way I wanted it because of I ordered a new 2019 Edge ST from Aurora Ford on Aug 31, 2018, I was somewhat disappointed I couldn't get the interior the way I wanted it because of the method by which one interior is all that available for that model. The build date was Nov 8, 2018, I was promised the car by the end of November, when I called December 10, 2018 and inquired where the cas was? They couldn't find it! I canceled the order! More
by wbrede
Employees Worked With
AJ
