Liberty Ford Aurora

Michael was a great help! Very friendly and nice! He was Michael was a great help! Very friendly and nice! He was able to get me into my dream car with the price I wanted! Thank you so much Michael! Appreci Michael was a great help! Very friendly and nice! He was able to get me into my dream car with the price I wanted! Thank you so much Michael! Appreciate ya!! More

In August of 2020 I was searching across several states for a very specific vehicle: a black 2016 Kia Sorento SXL AWD. I reached out to Bob Scheatzle about one I had seen listed at Liberty Ford in Aurora, for a very specific vehicle: a black 2016 Kia Sorento SXL AWD. I reached out to Bob Scheatzle about one I had seen listed at Liberty Ford in Aurora, OH. I’m located in Newark, OH and COVID was raging so I couldn’t easily visit the lot. He responded very quickly even though it was a Saturday afternoon. He promptly sent me a very thorough video tour of the car. Bob was very helpful and addressed all my questions completely. I decided to buy the car so I drove to pick it up. On their final inspection before the sale, they noticed a chip in the front windshield. Before I even got to the lot the windshield had been replaced. Great customer service. It gets better. Fast forward 5,000 miles to May 2021. I got in the car, pushed the start button, and watched, horrified, as smoke rolled out from from under the hood. I had the car towed to my mechanic only to be told that my engine had locked up! Less than 90,000 miles on a 2016 Kia Sorento and the engine locked up! I called Bob to ask if there was any information that I had overlooked when I bought it that might have prevented this or ANYTHING they might know about the car that could help me. Keep in mind, the car is a Kia and Bob works at a Ford dealership. Here’s where the “above and beyond” comes into play. Bob did some research and emailed me information about a recall situation with Kia. He didn’t have to do that. He sold me a used car over 9 months earlier. His job was done. But, armed with the information from Bob, I was able to dig a little deeper and discovered a class action lawsuit settlement that included a lifetime engine warranty for certain makes and models. As it turned out, my car’s VIN was covered by the settlement’s warranty!! I now have a brand new engine in a car I love, thanks in no small part to the diligence and customer service/work ethic of Bob Scheatzle of Liberty Ford in Aurora. If you get a chance to work with Bob to buy your next vehicle, I am confident you will receive the exact same level of customer care. Thank you, Bob Scheatzle. More

I'm writing this email for my mom Jean Baker that had an appointment for service today at 11:00. I needed to pick her up so we made it 10:00 that we would drop her car off. When we got there the parts need appointment for service today at 11:00. I needed to pick her up so we made it 10:00 that we would drop her car off. When we got there the parts needed were not there, My mom made the appointment 2 weeks ago. It would have been with good communication if she received a phone call explaining that the parts were not in for her scheduled day for repair. I was waiting in my car while this was going on and my mom came out to explain. I asked her to to go back in and ask if she were to leave her car if they can work on it tomorrow, She went back in and was in there for a bit so I went in to see what was the hold up. The service rep Bill that she was dealing with was on the phone and my mom was just standing there. She is 80 and has bad legs. Bill was talking on the phone with pulling down his mask to talk. The service rep across from him had his mask pulled down on the phone and was spitting into a bottle. How gross to see that! Was he using chewing tobacco? I don't know, but both my mom and myself were appalled by this in a business setting. Not to mention we felt unsafe during a pandemic with close quarters inside and staff not wearing correctly their face coverings. I voiced my concerns out loud and I don't think that the service rep Bill liked that. He appears to be a bit arrogant when he came out and asked if we wanted to go elsewhere. I asked my mom and we made the decision to leave and go have our repair done elsewhere. She did not receive an apology about the part not being there and we were told by Bill that it was not his fault. I don't care who's fault it is but it might be nice if the person on the firing line would have been a bit sympathetic as to his dealership not being prepared and lacking communication as to have a long time customer waste a trip in just to find out no repair will be performed today. Not to mention I, myself had to also make a trip in with thinking that I was needed to pick up my mom to take her home. You need better communication from staff, better attitude from staff, better personal habits from staff and better protection during the pandemic with proper face covering in place at all times. I left feeling very disturbed by how my mom was treated and the unsafe situation she was put in. More