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Liberty Ford Aurora
Aurora, OH
168 Reviews
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Showing 168 reviews
April 28, 2015
Long time relationships; outstanding customer service Whenever we want to buy a car/truck or need service, Liberty Ford Solon is our first and only choice. I highly recommend buying your car from Steve R Whenever we want to buy a car/truck or need service, Liberty Ford Solon is our first and only choice. I highly recommend buying your car from Steve Rhodes. My husband, son and I have bought many vehicles from him over the years. Steve goes above and beyond the traditional role of car salesman to build and nurture trusting, long-term relationships. I will never forget one particular purchase. My older car had a large number of miles, and a problem arose that required significant attention immediately to continue driving it. We decided that it was more cost-effective to buy a new car. As Murphy's Law would have it, this happened right before I was leaving for a month-long business trip. My husband worked with Steve to finalize the details for the new car while I was gone, but my signature was required on the documents. Steve sent the papers to me in Boston via overnight mail, spent an hour on the phone with me explaining the terms and conditions, and personally drove our new car from Columbus so my husband would have it in time to pick me up from the trip. Steve always ensures that we remain highly satisfied for the life of our vehicles, not just the day we buy from him. The single point of contact that Steve provides gives me peace of mind. Steve can attest to the fact that I have extremely high expectations and am not the most patient or forgiving person :) I know I can count on him to manage occasional issues to my satisfaction. More
by Perfectionist
Employees Worked With
Steve Rhodes
April 27, 2015
Sales My wife and I have now lease our last 6 vehicles from Steve Rhodes. He has made each experience better than the last. He treats us like we are special My wife and I have now lease our last 6 vehicles from Steve Rhodes. He has made each experience better than the last. He treats us like we are special and more like friends than just another customer. The dealership as a whole has been great to us. Keep that hometown feel and Steve. Ford Motor is lucky to have this store. More
by Mustangkid
Employees Worked With
Steve Rhodes
April 27, 2015
They are the best!!! My experience with Liberty Ford Solon April 25, 2015 will be one of the most memorable experiences ever!!! I worked with Wally and Rick who were ABSOU My experience with Liberty Ford Solon April 25, 2015 will be one of the most memorable experiences ever!!! I worked with Wally and Rick who were ABSOUTLY AMAZING! Looking for a vehicle was extra stressful for me but these two relived my stress and made it a pleasant experience. I would recommend them to anyone and if I could give these two the world I would!! I was beyond excited to make the decision to purchase my 4th vehicle with Liberty! Their service dept. is amazing as well Jack the service manager is great and Tony in the body shop. Over all I love Liberty Ford and would recommend anyone to do business with them! Dana More
by dokleson84
Employees Worked With
Wally Brown and Rick
April 27, 2015
Absolutely Amazing!! I just recently leased my new 2015 Fusion from Liberty Ford in Solon, and I could not be happier. From beginning to end, the entire process was fantas I just recently leased my new 2015 Fusion from Liberty Ford in Solon, and I could not be happier. From beginning to end, the entire process was fantastic. I currently live in Columbus, Ohio, and this is still the only dealership that I trust when looking for a new or leased car. You want to talk about perfect customer service -- my car was actually delivered to me in Columbus. I was unable to get up to Solon in order to trade in my old vehicle, and instead of waiting for a time when I could drive up, Steve Rhodes brought it down himself. I'm not sure that there are too many other dealerships where the salesman will personally deliver the vehicle. I will no doubt continue using Liberty Ford in Solon as my preferred dealership; and would definitely recommend Steve Rhodes, and this location, to everyone I know! More
by FusionsForever18
Employees Worked With
Steve Rhodes
April 27, 2015
Amazing Service! My husband and I went in to just LOOK at an F150! When we arrived we took one for a test drive and fell in love with it! The service was amazing and w My husband and I went in to just LOOK at an F150! When we arrived we took one for a test drive and fell in love with it! The service was amazing and we ended up leaving with a brand new truck that day! We had a small problem with the battery about a month after having it, however they were quick to fix it and very helpful! I will be buying my next car from there! More
by kmart
Employees Worked With
Chris Fischer
April 20, 2015
was given a bad key and they would not replace it Bought a used vehicle from them they gave me 2 keys 1 does not work properly and they told me to bring it up and they just cut one without the key pad Bought a used vehicle from them they gave me 2 keys 1 does not work properly and they told me to bring it up and they just cut one without the key pad so now I have to open doors with a key and not a key pad ford certified truck after they Sale you something they don't care anymore.. had to wait a week just to get the vehicle due to shop working on it very unhappy More
by redalert3
Employees Worked With
Tiffany
November 25, 2014
Buyer Beware Bought a used car this guy sold us and it stopped working within a few months. He also was rude when we called. I had to trade it in for another car Bought a used car this guy sold us and it stopped working within a few months. He also was rude when we called. I had to trade it in for another car. More
by lisari
Employees Worked With
Rick Neathery
September 07, 2014
horrible. couldnt pay me to go here again. I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3ti I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3times. They were rude, did not honor our warranty and pretty much refused to help. Operator just transfers calls straight to voicemail. I absolutely have never had a worse customer service experience anywhere in my life. Trades in my junk lemon car from liberty and was won over by klabens customer service. More
by kentmom
Employees Worked With
all
June 09, 2014
advisor Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not eve Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not even a discounted total. F+++ is the rating they've earned & deserve. More
by justjay808
Employees Worked With
John D. Evans Sr.
April 28, 2014
Recall Notice There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealer There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealerships. I called last week to set an appointment and the earliest I could get in was September 25th, when I questioned the gentleman who answered the phone on why so far out... his comment was to me " I don't make the rules and I'm telling you what my manager told me to say, and if you don't like that date you don't have to make the appointment" I was shocked at how rude he was to me--- needless to say I made the appointment for 9/25, but promptly got off the phone and called another Ford Dealership and got in next Thursday 5/7 , in fact they are going to pick up the Escape from my home at 8 am in the morning and provide me with a rental car for as long as the fix takes I realize there is nothing you can do about this, but i will tell you that I have been up to this point satisfied with the service I have gotten at Liberty , but I will also tell you that the salesman is the conduit that gets me the car, but the service department is who i rely on to keep me coming back. More
by jsue66
Employees Worked With
Service Department
