Liberty Ford Aurora

Left me Hanging Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in the service bay entrance. i told them i had an appt for an oil change and my low tire pressure warning light had come on. They took my cell phone number, told me they would call when it was finished and i left to walk around. 2.5 hours later i was sitting in the showroom and nobody asked me if i needed help or was taken care of. so i went to the service desk and asked "Dude where's my car?" to which Jack (service manager?) replied "Oh i didnt realize you were waiting for it, we havent even started it yet, i'm sorry". First off, nobody asked me if i was going to wait or have somone pick me up, so they wrongly assumed i was leaving the car. Even if i left the car, why on earth would it take all day to do an oil change? Anyway i demanded my car and left in a storm of profanity but the worst part is i still need to get an oil change and i wasted 3 hours on a saturday morning during which i could have been doing ANYTHING else other than hanging out in the xxxxty showroom. Jack did not offer to make it right, he did not offer a free oil change or to move me to the head of the line. He just said "Im sorry sir". What an utter disappointment and crappy attitude. When i called back to complain he said "sir you never gave me an opportunity to fix the problem" Um, yea thats why i called back dumb xxx. You STILL missed the opportunity to correct it. More

Great experience I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into a I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into anything by my salesman. He explained a lot about the car, and I was impressed. He's only 19 years old, and doing this for only eight weeks. Thanks Brian Ferguson, for all your help! More

Easiest Sales Yet Effortless experience. I have a challenging credit history and they were able to get me finanaced at the amount I had budgeted. They made me a great Effortless experience. I have a challenging credit history and they were able to get me finanaced at the amount I had budgeted. They made me a great deal. Didnt try to over sell me. I told him I didnt need all the bells and whistles and got what I wanted More

Great place to do business. A wonderful experience with knowledgeable professional people. Matt, Jerry, and Brian were all super. Great positive atmosphere and selection of cars. A wonderful experience with knowledgeable professional people. Matt, Jerry, and Brian were all super. Great positive atmosphere and selection of cars. I look forward to doing business with Liberty Ford in the coming years. More

Great Exp. in buying a car. They made buying a car pleasurable. Very friendly and extremely helpful. Great dealership. Found us a Ford Escape at a great price. Stephen M Rhodes i They made buying a car pleasurable. Very friendly and extremely helpful. Great dealership. Found us a Ford Escape at a great price. Stephen M Rhodes is a great salesman and new friend. More

Liberty Ford Solon I had investigated car types before going to Liberty Ford. I drove an SUV but wanted back into a sedan. The only thing is it had to be AWD. I liked I had investigated car types before going to Liberty Ford. I drove an SUV but wanted back into a sedan. The only thing is it had to be AWD. I liked Liberty Ford because the dealership was close to my home. However, when I went in Steve Rhodes was very accommodating. I appreciated his patience in letting me take my time to decide. He did not pressure me with phone calls at all. The staff at Liberty has been very kind and helpful. After having the Ford Focus for almost a month, I absolutely Love it. Steve has been very patient assisting me with learning the touch screen and commands. I am now a Ford Girl. More

great experience Liberty solon is a fantastic place. The staff is extremely helpful and nice to work with on all accounts. They helped us find the perfect car for our Liberty solon is a fantastic place. The staff is extremely helpful and nice to work with on all accounts. They helped us find the perfect car for our family in the price range we could afford. I won't buy a car from anywhere else. More

fantastic We were treated with the utmost respect. Everything went smoothly from the time we looked at the car to the purchase of the car. Chris Fisher the sa We were treated with the utmost respect. Everything went smoothly from the time we looked at the car to the purchase of the car. Chris Fisher the salesman and Steve another salesman worked great as a team. More

Bought an Edge, great service. I bought a 2014 Edge and it was the best car buying experience I have had to date. I worked with an salesman named Brian Hocevar, and he made me feel I bought a 2014 Edge and it was the best car buying experience I have had to date. I worked with an salesman named Brian Hocevar, and he made me feel like my questions and concerns mattered and patiently and professionally resolved my concerns. I love my car and I feel very confident in my decision and will be returning when I'm ready for a new vehicle. More

Go elsewhere I needed assistance on getting a new car. Many times the price was changed and when I started questioning the changes, the salesman Rick started bec I needed assistance on getting a new car. Many times the price was changed and when I started questioning the changes, the salesman Rick started becoming irritated. He says "Dude, this is the best you are gonna get and I suggest you take it". When I asked him to check with his manager (Matt), they were whispering at which point, he came back with a $10.00 difference. I went to another Ford Dealership and they gave me a better price for my trade in and my payment almost $100.00 less a month. More