Liberty Ford Aurora

best experience ever buying a new vehicle. gm actually greeted me and told me all his sales people were working with customers. took me into his office, listened to what i was looking for. got gm actually greeted me and told me all his sales people were working with customers. took me into his office, listened to what i was looking for. got on his computer and searched for the vehicle i wanted and was able to get it to the dealership next day. incredible process from start to finish, drove the car home 2 days later. More

Adam is awesome to work with! He’s always knowledgeable about the process, tries to streamline any wait time by getting things prepped over the phone, and his professionalism and He’s always knowledgeable about the process, tries to streamline any wait time by getting things prepped over the phone, and his professionalism and dedication is admired and respected! More

My experience in purchasing a vehicle was the very best ever. I dealt with Michael Montique and received the utmost in personal attention, from sending video of the vehicle, many phone calls, arrangement f ever. I dealt with Michael Montique and received the utmost in personal attention, from sending video of the vehicle, many phone calls, arrangement for out of state delivery, and very sincere follow up. All was done for delivery 6 hours from my home with total trust. We became friends as result. Highly recommend Liberty Ford. I More

this is my second vehicle purchase from Liberty Ford-my recent purchase was from the Aurora store and prior to that was from their previous location in Solon-very friendly staff makes the process much easi recent purchase was from the Aurora store and prior to that was from their previous location in Solon-very friendly staff makes the process much easier-my previous salesman was Brian Hocevar who unfortunately passed away years ago and this time it was Chris Fischer-both great guys to work with More

Extremely Disappointed with Service and Vehicle Quality I WISH I COULD PUT A NEGATIVE STAR!!! :-( I purchased a 2020 Ford Escape from Liberty Ford Aurora in December 2023, including a protect Quality I WISH I COULD PUT A NEGATIVE STAR!!! :-( I purchased a 2020 Ford Escape from Liberty Ford Aurora in December 2023, including a protection warranty. Just three days after driving off the lot, I had to return the vehicle due to serious transmission issues. They kept the car for nearly three weeks to replace the transmission. Less than a month later, I had to bring it back for the same issue. Since then, it has been in and out of their service department six times for transmission problems—and they have now replaced the transmission three times. The issue still isn’t resolved. To make matters worse, the customer service is unacceptable. Janet in the service department has consistently been rude and unhelpful. She often claims the service manager is unavailable, making communication and resolution even more frustrating. What’s also troubling is that every time the vehicle is serviced under the warranty, the dealership profits—while I’m left without reliable transportation. I expected better from a Ford dealership. Unfortunately, my experience has been nothing but stressful, time-consuming, and costly. More

From start to finish we had wonderful customer service, explanation of all documents and exactly what we were wanting in our lease deal explanation of all documents and exactly what we were wanting in our lease deal More

This company is very pleasant they take care of you they understand your needs and wants and the dealer that I dealt with her name is Lucy was very sweet and understanding understand your needs and wants and the dealer that I dealt with her name is Lucy was very sweet and understanding More

Liberty Ford is the BEST! !! I got the exact car I want for a great price! They went above and beyond with the deal!! I highly recommend using this dealership!! !! I got the exact car I want for a great price! They went above and beyond with the deal!! I highly recommend using this dealership!! More

Friendly people. Chris V. Was on top of everything. Show room is nice. Would recommend. Chris V. Was on top of everything. Show room is nice. Would recommend. More

Jacob M. Was great to work with. Very efficient team The team at this dealership is great to work with. Was great to work with. Very efficient team The team at this dealership is great to work with. More