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Liberty Chrysler Dodge Jeep Ram - Service Center
Libertyville, IL
663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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663 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center
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September 24, 2021
They used to be great, but twice now in the last year they failed to properly repair my car. Instead of diagnosing a repair with expertise, they charge for costly parts as they diagnose by trial and erro they failed to properly repair my car. Instead of diagnosing a repair with expertise, they charge for costly parts as they diagnose by trial and error. This last time, after paying thousands for what seemed to be minor repairs going in, they returned my car to me INOPERABLE. They still wish to charge for the parts that failed to fix my car, while they add new ones to the list. Not happening. If this isn't fraud, it sure isn't customer care either. More
by akstreigh
Employees Worked With
Brian/Service
May 28, 2020
Customer Service Had a rust problem with my vehicle that I bought from Dan Magana in 2016. When we were "closing the deal" he said that he was my salesman for life not Had a rust problem with my vehicle that I bought from Dan Magana in 2016. When we were "closing the deal" he said that he was my salesman for life not just that night. Well 4 years later I contacted him and not only did he remember me he also met me at the service department and made sure my concerns were addressed and then taken care of. I would not hesitate to recommend Dan to family and friends for their next vehicle purchase. Exceptional customer service!! Thanks Dan! More
by nancy_zientko
Employees Worked With
March 25, 2020
We got 4 cars from Dan Magana starts from Dodge Caliber, Jeep Compass, Jeep Cherokee, and the 2020 Jeep Grand Cherokee. He is the Man. Honest Man. Jeep Compass, Jeep Cherokee, and the 2020 Jeep Grand Cherokee. He is the Man. Honest Man. More
by c2754y
Employees Worked With
September 07, 2019
Stay away from the place. I have had my truck recently serviced, engine work, recall work, full detail & body work done. NEVER AGAIN WILL I GO THERE. Too long of a story. This I have had my truck recently serviced, engine work, recall work, full detail & body work done. NEVER AGAIN WILL I GO THERE. Too long of a story. This is the 3rd time detail work was not done completely or DONE at all? Then when I picked up my truck, it's the 2ND TIME they DENTED my truck and didn’t own up to it. Instead, the service Mgr, 'Steve" asked me what happened? They tried to hide it! Mgr of the body shop, 'Jeff' (?) was rude but then they fessed up and said someone at the dealership did damage my truck door and slopped paint on it to 'save me money'?? After I was already shelling out $1800 for body work & $250 on full detail, they slop a brush of paint on the 4x2 in gouge, on my passenger door, wax over it and want to save me $$?? I have NO FAITH in the engine warranty work that was done to my RAM engine if this is the attitude and demeanor the have. After the absurdity of dealing with this dealership for the past 5 yrs after a purchase of a Jeep, servicing my RAM 2500 and two other trucks, As Steve used to call all my trucks, 'the fleet', as i took them in regularly, this is how they treat customers? As for the 4-5 star web reviews, I believe they have had staff go on all these websites and write reviews to boost their star rating. Don’t fall for it. I offer the owner of the dealership to call me ANYTIME to discuss this with them! So far, I have been ignored!!! More
by HAldridge
Employees Worked With
Mgr of Service, Steve & Jeff
June 12, 2019
Service department Great people doing a great job with service in a comfortable waiting room. Service was done right and they checked that the work was still under war Great people doing a great job with service in a comfortable waiting room. Service was done right and they checked that the work was still under warranty. More
by Joe Mazza
Employees Worked With
Chris Acker, Dan Szumal, Craig Huber, Howard Gleason
June 11, 2019
My engine light was on. I called because my engine light was on. Craig was able to get me a loaner and fix my car the same day. I very much appreciated how fast I was taken c I called because my engine light was on. Craig was able to get me a loaner and fix my car the same day. I very much appreciated how fast I was taken care of. Thanks so much Craig!!! More
by Judy123
Employees Worked With
Craig from service, Craig Huber
June 01, 2019
We were from out of town and Craig was so awesome in how he helped get us in and out in record time. He was so caring and gracious in his manner and personality. What a top and Craig was so awesome in how he helped get us in and out in record time. He was so caring and gracious in his manner and personality. What a top notch employee. More
by Buschows
Employees Worked With
Craig Callen
May 23, 2019
Great Service They got me in right away and fixed the problem the first time. I plan on bringing my cars here every time they need service. They got me in right away and fixed the problem the first time. I plan on bringing my cars here every time they need service. More
by musclemaker2
Employees Worked With
Chris Acker
May 16, 2019
Excellent service Always great service and knowledgeable staff! Took car in for service and while waiting Frank talked to me about options for a vehicle when I’m ready Always great service and knowledgeable staff! Took car in for service and while waiting Frank talked to me about options for a vehicle when I’m ready to purchase in the fall. More
by Jeannepclark
Employees Worked With
Craig Huber, Frank Torres
May 15, 2019
Scat Pack oil change Craig was very nice and provided great customer service and follow up for my 2018 challenger Scat Pack. In and out oil change. Fast service Craig was very nice and provided great customer service and follow up for my 2018 challenger Scat Pack. In and out oil change. Fast service More
by Cnowak
Employees Worked With
Craig in service
