Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Liberty Chrysler Dodge Jeep Ram - Service Center
Libertyville, IL
510 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
510 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center
Sort by
August 01, 2024
chris is the best. Great easy process Simple I wish every other dealer was like this Great easy process Simple I wish every other dealer was like this More
by CAGREENLEE19
Verified CustomerEmployees Worked With
July 31, 2024
Ability to easily communicate with service is sorely lacking. Customers are apparently only allowed to communicate with their assigned service advisor. They do not answer their phones. My voicemail has lacking. Customers are apparently only allowed to communicate with their assigned service advisor. They do not answer their phones. My voicemail has a delay of several hours to a day or so. The text feature is OK but it is unclear who is texting. I never got any proactive info on my car as far as when or whether it was seen (since I came in without an appointment when it was stalling out and urgently needed help with “service transmission immediately” lights flashing), what was the diagnosis, what was the status and when it might be ready. Additionally, I am entitled a loaner car with my extended warrantee but without an appointment, none was available for three weeks and it was never communicated that I was even in the queue until I called a day or so later to ask about it. Only when I called and left messages and/or texts did I get responses. I also asked for all the fault codes and only ever got one page vs all the pages, despite several requests. In the end, it does appear to have been fixed so I appreciate that. If I could get a loaner at a closer dealer, I would go there. More
by mef9864
Employees Worked With
Nikko
July 29, 2024
Exceptional experience and unmatched customer service! Would recommend to anyone. They treat you like family and make the entire car buying process enjoyable from start to finish. They are attentive to yo Would recommend to anyone. They treat you like family and make the entire car buying process enjoyable from start to finish. They are attentive to your needs, respectful of your time and genuinely care that you are satisfied. More
by TIFFANYRAE223
July 28, 2024
Super friendly and helpful! From the woman on the phone to the guy who set me up for an oil change. I was quoted an hour to an hour and a half and honestly It flew by so quickly From the woman on the phone to the guy who set me up for an oil change. I was quoted an hour to an hour and a half and honestly It flew by so quickly I only got through a few pages of my book. More
by shannon.kielbasa
Employees Worked With
Woman who directs your calls and Mike from the service department was top notch!!! Made the appointment quick, easy, and took the time to make small talk.
July 27, 2024
It's always a pleasure to go to Liberty Jeep. Everyone there is so friendly and a pleasure to work with. Thank you all! Everyone there is so friendly and a pleasure to work with. Thank you all! More
by Sohail Hussain
July 26, 2024
Great service as always when working with Brian. Only place I would bring a CDJR product to. Only place I would bring a CDJR product to. More
by Kevinbennett01
