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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
710 Reviews

710 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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October 21, 2024

We picked up our brand new 2024 Jeep Overland last Monday, Oct. 14, 2024. When we got home, we discovered several small dents and numerous scratches on the right front fender. We never would have acce More

by JAS.SCHNEITER
Recommend Dealer
No
Employees Worked With
Arturo Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Agata Notter Customer Relations Manager Direct: 224-475-7104 agata@libertyautocity.com

October 20, 2024

The service department is always great! They are always pleasant and willing to answer any questions I have. More

by mosey4awhile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
Oct 21, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing about your service experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

October 20, 2024

Easy and fast LOF provided by Express Lane. Waiting area is comfortable. Car wash appreciated. More

by jonesd1510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, service
Oct 21, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and our service met your expectations. Thank you for choosing Liberty Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come!

October 19, 2024

The service department were great. I waited for my car and it was ready within the hour as promised. I feel very comfortable taking my car there and will continue to do so More

by DCRABTRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armi Matienzo, Daijon Davis
Oct 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2024

The service advisor was excellent explaining his procedure and explaining what happened with the lug nut I was disappointed that the air in my tires was not checked and adjusted More

by JMAGILL
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 20, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

October 18, 2024

John very friendly and helpful. Give him a raise….Lol Had some visits there in the past and was not happy with service but this time it went brilliantly! More

by RIC121128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Oct 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if John can be of further assistance.

October 18, 2024

Been with this dealership for over 10 years. All cars purchased there. All service done there. The staff is great. The service mangers are the best in the business. Especially Brian! More

by steven.callans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Jeep Service.
Oct 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Steven, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you for choosing Liberty Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come!

October 18, 2024

Always great service and a great past and present personal business relationship would recommend this dealership More

by cahrling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Spriggs Service
Oct 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Mario, Brian, and our team know if we can be of further assistance.

October 18, 2024

I have always had great luck at Liberty Auto Subaru and continue to come back for service on my Forester. I appreciate that they are up front about repair costs and wait time. I live in Florida as well and More

by MARIANSINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service
Oct 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Marian, We are very happy to hear Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2024

I love the service dept here. Everyone so friendly. Justin is fabulous and always explains everything. More

by GVONRUEDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Mounce
Oct 19, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your very kind review. Justin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Chrysler Dodge Jeep Ram.

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