Liberty Chrysler Dodge Jeep Ram - Service Center

Everything was done in a timely manner. I was asked before new filters were installed. I was asked before new filters were installed. More

Quick turnaround by t expensive part replacement (2weeks after 120k Mike service) Timing was not ideal after 120k Mike service) Timing was not ideal More

an oil change costing $160. 19? credit card use now cost 3% ? battery replacement is now $550.45? i even sked for simple oil change & no rotation. assumed your 72k service would 19? credit card use now cost 3% ? battery replacement is now $550.45? i even sked for simple oil change & no rotation. assumed your 72k service would be less & i understand dealer is more costly than merlin muffler but had it not been for costco discount my bill would have been over $750.00?? More

The dealer provided good service and good communication. I was in and out, easy peasy. I was in and out, easy peasy. More

Everything done perfectly and before promised time , very friendly and professional people who were taking care about my car, thanks friendly and professional people who were taking care about my car, thanks More

Was told an appointment was recommended for an oil change. An appointment was made for an oil change on Saturday September 7th. When I arrived I was told by Brendan Q. that appointment or not all cust change. An appointment was made for an oil change on Saturday September 7th. When I arrived I was told by Brendan Q. that appointment or not all customers were first come first served and that there might be a long wait. Brendan did his best to get me out in a timely manner since I couldn’t wait. I explained to him I didn’t understand the dealership’s policy disregarding appointments for walk ins and he agreed. I also explained to him I will not be coming back do to this policy. More

Streamlined checkin process makes an oil change visit very easy and enjoyable. Added bonus is a free car wash. very easy and enjoyable. Added bonus is a free car wash. More

I needed a fix for a recall. My car was dropped off 8/27. I spoke with Brian - twice - and he said he would fix recall and then let me know what else was needed. I never received My car was dropped off 8/27. I spoke with Brian - twice - and he said he would fix recall and then let me know what else was needed. I never received another call. I had to reach out on 09/04. I received a reply saying the Jeep was good to go and could be picked up at anytime. When I arrived that evening, I waited for over 20 minutes, to be told my Jeep should have a new battery for $400. I declined this and I was told - "do not turn the Jeep off - drive all the way home - probably will not start again." By the following evening - my Jeep will not start. Worse - the recall part that was supposed to be fixed - the ignition switch - is choppy and sticks. My jeep key does not turn easily. Finally, there is a sticker on my panel - next to the ignition switch - that was placed there by this shop. The sticker has instructions on how you must now push the key in a certain way to stop and start the vehicle. More

Brendan is a nice service advisor. He is nice and communicates well with his customer. Overall, I am satisfied with the service. Excellent job! He is nice and communicates well with his customer. Overall, I am satisfied with the service. Excellent job! More

I had a phenomenal experience with both Nico and Brian this week for service on both my Renegade and my Wrangler. Both Service Advisors were extremely professional, attentive to my needs, and kept me abr this week for service on both my Renegade and my Wrangler. Both Service Advisors were extremely professional, attentive to my needs, and kept me abreast of the status of repairs. This type of service is why I have been a customer of Libertyville Jeep for the past seven years. Thanks Nico and Brian for your unrelenting professionalism and customer service! More