Liberty Chrysler Dodge Jeep Ram - Service Center

Brian was excellent, as always! Came in for an oil change & ended up needing extra things, but he explained it all & even had it washed! Came in for an oil change & ended up needing extra things, but he explained it all & even had it washed! More

Excellent dealership and a Dodge 2500 truck! Everything was ready to go! signed the paperwork and was on my way! Everything was ready to go! signed the paperwork and was on my way! More

My most recent experience was the best experience I've had at this facility. Tony Raia advocated for me and my vehicle, and I appreciate that support. Tony was transparent and clear in his communication w had at this facility. Tony Raia advocated for me and my vehicle, and I appreciate that support. Tony was transparent and clear in his communication with me, and good expectations. In my humble opinion, this is how customer loyalty is created. Thank you. More

Once again, Brian provided top notch, professional and genuine service. It's comforting that I can send my own daughter to the service center with the confidence that she'll be greeted with professionali genuine service. It's comforting that I can send my own daughter to the service center with the confidence that she'll be greeted with professionalism and prompt service without my presence. Being the true professional Brian is, he recognized my vehicle and made it a great first time experience for my daughter. Thanks Brian, your a big reason I continue to do business at Libertyville, a big reason! More

Very professional and the waiting area was accommodating to get work done with their Internet to get work done with their Internet More

Excellent Customer Service! !!! Brian Spriggs, Service Advisor is so knowledgeable, caring, and always make sure my Jeep is serviced promptly and taken care of. I am so grateful. !!! Brian Spriggs, Service Advisor is so knowledgeable, caring, and always make sure my Jeep is serviced promptly and taken care of. I am so grateful. More

Everything went smooth, good experience! Al made it as low stress as it can be buying a car. Thank you! Al made it as low stress as it can be buying a car. Thank you! More

Jerry was great. He greeted me at the door. The whole process was so seamless. He greeted me at the door. The whole process was so seamless. More

Justin was very helpful. He kept us informed every day about what the technicians were doing and when we could expect the car to be fixed He kept us informed every day about what the technicians were doing and when we could expect the car to be fixed More

Here is my last experience, booked an appointment previously that I canceled, rebooked for Saturday at 10:30 a.m., arrived on time, asked how long it would take for the originally scheduled service o previously that I canceled, rebooked for Saturday at 10:30 a.m., arrived on time, asked how long it would take for the originally scheduled service of a transmission fluid change and an oil change. I was told 3 to 4 hours for both. So I declined the trans fluid change at this time, this change the time frame to our 1:45 to 2 hours. I was also told that there were 5 cars ahead of me, which seemed odd but I had some phone calls to make to pass the time. So at the 2-hour mark I inquired where the vehicle was and I could physically see it was still on the lift and excuses were made as to why there was a delay. 20 minutes later the vehicle was done I received the paperwork went to the cashier only to notice that the oil change was now $129. Took that receipt back to the service advisor and they stated they put the wrong vehicle in, or didn't know how to enter a ProMaster into the system. That was remedied oil Change Is now $64, of which I had your online $10 coupon which they did not apply. So in short I will be doing my own oil changes, and save myself 4 hours since it is a 45 minute trip from Chicago to Libertyville each way. Lastly none of the inspection paperwork was given or perhaps not done. I didn't even check to see if the wiper fluid was topped, or correct tire pressure. Moving forward let me know how you would like to remedy the situation and I'll consider returning. More