Liberty Chrysler Dodge Jeep Ram

Please BEWARE!!! Don’t step a foot into this dealership. If you decide to buy a vehicle from them please take your time and look over your final pricing contract VERY Don’t step a foot into this dealership. If you decide to buy a vehicle from them please take your time and look over your final pricing contract VERY closely. They use bait and switch selling tactics and hidden fees. One of the worst car buying experiences I've ever had! We agreed on a fare final price for the vehicle (very long process, they stall and wear you out over minor price differences). They prepped the car and we started to finalize all the paperwork (that took over an hour and a half). We were excited about buying a new car. They had us sign a bunch of standard forms and talked us into calling our insurance company to add the vehicle to our policy. The last form they asked us to sign was the pricing contract. I looked it over carefully (which seemed to annoy them) and noticed that they added $1000.00 to the original agreed price!!! I asked to speak to the sales person we were working with and they returned with the “sales manager”. He did not introduce himself to us but proceeded to tell us that we didn’t understand the pricing. I ask again to see the sale person we were working with and the manager left the room to find him. Tired of sitting there for so long, I decided to follow him into the showroom. They had to page the sale person a couple of times (he was hiding). Once we were able to talk to the sales person he was all flustered and said he made a mistake on the rebate (not true). The manager was still rude and we walked out on the deal very frustrated and upset. The kicker is that on the way home they called and asked us to come back and they would do the original deal. I wonder how many people they rip off with these tactics. Very sad! • Bait and switch pricing tactics • They stall and try to wear you down (very long buying process, 5 hours) • Rude and unfriendly when you question them More

Thank you Scott this was the first time I went in for the service, when I first called got in touch with Scott who answered all my issues and followed up with me till my car was all done, great job I will re service, when I first called got in touch with Scott who answered all my issues and followed up with me till my car was all done, great job I will recommend to everyone who owns Chrysler dodge or jeep to avail his service. Once again Scott thank you great job, keep it up:::::::) More

Mr. Hansen was courteous, knowledgeable and very easy to work with. Because he truly listened to what I was looking for in a new car, I walked away with exactly the car for me. I would highly recommend Mr work with. Because he truly listened to what I was looking for in a new car, I walked away with exactly the car for me. I would highly recommend Mr. Hansen and Liberty Auto City to all my family and friends. More

Dan and the Liberty Auto City staff did an outstanding Job. They worked out an awesome deal with me even with my credit issues. This was the smoothest sale I every went through. They worked with my needs Job. They worked out an awesome deal with me even with my credit issues. This was the smoothest sale I every went through. They worked with my needs and budget. There was no pressure at all on the sale. I would highly recommend then to anyone looking to get a new car! This is a fantastic dealership! More

Stay AWAY!!!!!!!!!!!!! First of all I only received Stay AWAY!!!!!!!!!!!!! First of all I only received one remote key where I was supposed to get 2 (Sales person assured me at least 3 times that I Stay AWAY!!!!!!!!!!!!! First of all I only received one remote key where I was supposed to get 2 (Sales person assured me at least 3 times that I am getting 2; even my trade had only one key and once again Mr. Ortiz made a comment stating that they are going to give me 2 keys and I'm giving them only one... Second of all I went there to get a car wash (about 25 mins drive) it took them 30 seconds to just rinse my car with water. After they pulled my car over the sales person told me that they are washed some of the dust of my car. WTF?! Third of all 2 months after my purchase they called me demanding more money because the transfer of my license plate was more expensive than they anticipated. Once again WTF?!?!?!?!?!?!?! I told them that I refuse to pay because the transaction is over I paid everything I was supposed to pay; the guy who called me sai "ok, be like that" and then he hang up... Worst experience ever!!! Never will go there again and because of shady people like them I won't buy a car from a dealer. More

Bought 3 used cars from this dealership and have had a very positive experience each time. Used car deparment sales people and manager have always been very professional and friendly with us and taken the very positive experience each time. Used car deparment sales people and manager have always been very professional and friendly with us and taken the time to help us find the car we want. I will continue to buy my future cars w Liberty Auto City. More

On a recent trip out of town, our van sustained damage when we ran over a shredded tire on the interstate. Liberty Auto City was the nearest dealer so we took the van there to have an estimate on repairs. when we ran over a shredded tire on the interstate. Liberty Auto City was the nearest dealer so we took the van there to have an estimate on repairs. The staff was very friendly and accomodating. They provided us with the name of local hotel and even shuttled our family to the hotel. The service advisor, David Butler, went out of his way to be helpful and get us back on the road. The repairs were completed in less than 24 hours and we were back on our way again. I would definitely recommend this dealer and would use them again if we happened to be in the area. Thanks, guys, for making the incident a little less painless!! Thomas and Angie Thompson, Indianapolis, IN More

Where do I begin...this was quite a process for me , my husband and the entire Liberty Jeep dealership.(Actually a two month ordeal that ended on an absolutely wonderful note!)I have been a 15 year loyal L husband and the entire Liberty Jeep dealership.(Actually a two month ordeal that ended on an absolutely wonderful note!)I have been a 15 year loyal Liberty Jeep owner and in those 15 years have only gone to Liberty's service department. Even though a few dropped the ball and mis-communicated on this journey, I cut them slack because this was an unusual situation. I can not say enough about the wonderful attention to details and the patience this deal took. It was a new experience for all involved. I think Joe Parks is an amazing communicator, positive and gets the job done. I also will only deal with Rick Rosendahl for sales, he is the best there is!!! He knows his cars!!Rick is patient, pleasant, professional, honest and sincere. Then there is Bill Henders, the only man I will deal with in finance. Bill stuck with this to the end, thanks for all your hard work!! And finally to my serviceman Jim Grey, who is always professional and just a great guy!!! Ps. I do miss Robbie and Tim in service who are no longer at Liberty, but they were very professional and helpful with my car issues. Thanks Liberty, through it all you absolutely still have me as a loyal customer forever!!! More

I'm one of those people who hate buying a car. I feel the minute you walk into a dealership your going to get ripped off. Thanks to Joe Parks and his staff I had a great experience and got the car I wan the minute you walk into a dealership your going to get ripped off. Thanks to Joe Parks and his staff I had a great experience and got the car I wanted at the price I wanted. His sales staff took the time to explain everything to me and the finance department got me the best rate possible. I love my new car!!! I would never go anywhere else and I would recommend Liberty Auto City to everyone! Thanks again everyone for all your help. You all went way beyond my expectations, and I could'nt be happier with my new car. More

I would like to express my thanks to Joseph Parks and his team at Liberty Auto City for finding us a car that fit our needs and for providing us such excellent service. I would recommend this dealership to team at Liberty Auto City for finding us a car that fit our needs and for providing us such excellent service. I would recommend this dealership to anyone, and here is why. First and foremost, we had a bit of a drawn out settlement process with our insurance when we got into an accident, but every time we called Joseph Parks, he got back to us immediately. We never had to chase him because he was so diligent about returning our calls and answering our questions. He was also extremely helpful, caring, and informative. Finally, when we told him what we were looking for and our price range, he did a great job finding us a car that we wanted. He did not try to convince us that we needed a different car. He simply listened to everything we wanted, and did his best to make us happy. This was our first experience with this dealership, and we intend to use them again in the near future to replace our second car because we were 100% satisfied with the service we received at Liberty Auto City. More