147 Reviews of Liberty Buick - Service Center
oNLY THE BEST Went in for routine oil change,tire rotation etc Everything done in a quick professional manner Employees pleasant to deal with Premises clean & we Went in for routine oil change,tire rotation etc Everything done in a quick professional manner Employees pleasant to deal with Premises clean & well maintained The car comes out cleaner than when it went in for service More
Service Dept. Scott in service was very responsive and took care of all my requests. With the routine service as well as air bag recall service - time was very min Scott in service was very responsive and took care of all my requests. With the routine service as well as air bag recall service - time was very minimal. More
Horrible I had to wait out in the heat for someone to finally come and help me and the problem was never fixed and the customer relations person, Rita, is, for I had to wait out in the heat for someone to finally come and help me and the problem was never fixed and the customer relations person, Rita, is, for lack of a better term, wacked and unstable. I was treated like a guilty party and not even a smile. More
Quality service from all around I drive over 35 miles and pass 10 certified dealerships just to see everyone at Liberty Buick . When and if I do need service done on my car, every I drive over 35 miles and pass 10 certified dealerships just to see everyone at Liberty Buick . When and if I do need service done on my car, every time I go in, Jim always takes great care of me. He always informs me of upcoming service needs for my car. If I do need to check into service, Jim always makes sure that I have a loaner car, or the service shuttle is available. I helped a family member purchase a vehicle at Liberty Buick, we only had two hours. When I told the customer service manager (Rita) of the time crunch. We did a test drive, agreed on the price, went through service and finance and still had 15 minutes to spare- service was impressive!! Thanks for the great service! More
Jim Firth expertise. Jim was knowledgeable and helpful with our 30,000 mile service and diagnosing the problem with our catalytic converter. I would recommend him an excel Jim was knowledgeable and helpful with our 30,000 mile service and diagnosing the problem with our catalytic converter. I would recommend him an excellent device provider. More
Poor follow through & bad experience I cannot believe they have James "Jim" Allen working as the service manager for Liberty Buick service center. He doesn't listen to customer's needs a I cannot believe they have James "Jim" Allen working as the service manager for Liberty Buick service center. He doesn't listen to customer's needs and he specifically twists the words of their customer's. James does not return calls or emails. You have to show up in person if you want to try and obtain help. He intentionally down played the issues I was having with my vehicle and would give weird looks to me when I tried to explain the issues I was having. Do not go to Liberty for service. If you take a Enclave or La Cross in for service they will give you a Verano or Encore that is dirty as a loaner with their name in stickers all over the vehicle. Some poor advertising if you ask me and lacks class for its customers. Not to mention the staff at the parts counter who loans out the vehicles are rude and act like you are inconveniencing them for needing a car because your brand new 30K + dollar vehicle is already broken. More
Service on Tires I showed up without an appointment. The Service team put me into there tight schedule and performed a great job getting me out in a timely fashion. I showed up without an appointment. The Service team put me into there tight schedule and performed a great job getting me out in a timely fashion. Thanks for the great job! More
first oil change Chase Sterling was very helpful, taking me thru the listed items of what took place during the oil change, [27 point courtesy inspection] and also th Chase Sterling was very helpful, taking me thru the listed items of what took place during the oil change, [27 point courtesy inspection] and also the oil change. I was so impressed with his knowledge particularly after he stated that the air pressure was increased to 38 pounds in each tire, to my surprise, all this time I was only checking the pressure to 35. I am so pleased with Chase. Thank You Chase for putting me on the right path. I do know that under inflated tires can be very hazardous to the proper wear and tare on the vehicle. More
Excellent Service The Service Dept. handled my needs in a professional and timely manner. I was greeted promptly, and was treated like a valued customer, which is rare The Service Dept. handled my needs in a professional and timely manner. I was greeted promptly, and was treated like a valued customer, which is rare these days. After service was completed, my service advisor Eric "Chase" Sterling took the time to review what work was done and encouraged me to call if I had any future questions or problems with the work that was done. More
Ghost in the computer Recently had my 2013 Buick Lacrosse in for a week for computer problems Liberty immediately arranged for a loaner vehicle & I told them to keep my c Recently had my 2013 Buick Lacrosse in for a week for computer problems Liberty immediately arranged for a loaner vehicle & I told them to keep my car as long as they needed to. Rodney in the service area called me the day before I picked it up and explained what they had done.When I picked the car up on Saturday Rodney was waiting for me and explained in great length what all he and 2 technicians did to try to find & fix the problem. I always get great service there and the whole staff is so professional but friendly too. Several of my friends & neighbors have ended up getting cars there More