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Liberty Buick - Service Center

Peoria, AZ

4.0
147 Reviews

147 Reviews of Liberty Buick - Service Center

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October 22, 2016

oNLY THE BEST Went in for routine oil change,tire rotation etc Everything done in a quick professional manner Employees pleasant to deal with Premises clean & we More

by FoxyLady23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colette
October 21, 2016

Service Dept. Scott in service was very responsive and took care of all my requests. With the routine service as well as air bag recall service - time was very min More

by Rockwood2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
September 26, 2016

Horrible I had to wait out in the heat for someone to finally come and help me and the problem was never fixed and the customer relations person, Rita, is, for More

by enclave never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Frith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2016 -

Liberty Buick responded

We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at Liberty Buick. We would like the opportunity to resolve your ongoing issue. Please feel free to contact me - Service Manager Sam Ganczaruk - to assist with this.

August 31, 2016

Quality service from all around I drive over 35 miles and pass 10 certified dealerships just to see everyone at Liberty Buick . When and if I do need service done on my car, every More

by Cadillacguy_91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Hillison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Frith, Rita Hillison
August 22, 2016

Jim Firth expertise. Jim was knowledgeable and helpful with our 30,000 mile service and diagnosing the problem with our catalytic converter. I would recommend him an excel More

by Lynette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2016

Poor follow through & bad experience I cannot believe they have James "Jim" Allen working as the service manager for Liberty Buick service center. He doesn't listen to customer's needs a More

by Dissapointed with Liberty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James and Holly
Aug 01, 2016 -

Liberty Buick responded

Hello, I would like to sincerely apologize for the experience you have had at our dealership. The experience you described is not the way our customers should be treated. I would love the opportunity to talk to you about what happened during your visit and attempt to "make it right". Would you please call/email me directly? Justin Sgro justinsgro@libertybuick.com (623) 933-5000

June 29, 2016

Service on Tires I showed up without an appointment. The Service team put me into there tight schedule and performed a great job getting me out in a timely fashion. More

by djlind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2016

first oil change Chase Sterling was very helpful, taking me thru the listed items of what took place during the oil change, [27 point courtesy inspection] and also th More

by big red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
E " Chase " Sterling
May 28, 2016

Excellent Service The Service Dept. handled my needs in a professional and timely manner. I was greeted promptly, and was treated like a valued customer, which is rare More

by hpcfly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric "Chase" Sterling
May 03, 2016

Ghost in the computer Recently had my 2013 Buick Lacrosse in for a week for computer problems Liberty immediately arranged for a loaner vehicle & I told them to keep my c More

by FoxyLady23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rademacher
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