Liberty Buick | Page 123

Aside from the fact that I did not recognize the new 'SKINNY MIKE', the visit was very pleasant. I would, however, like to make the following observations: 1)It concerns me that brakes with less than 4 'SKINNY MIKE', the visit was very pleasant. I would, however, like to make the following observations: 1)It concerns me that brakes with less than 40,000 miles on them start rattleing and need to have a fix that the original assembly process should have prevented, and: 2) The loaner car I was given to drive for the day ( a Verano) with a FULL TANK OF GAS required 3.823 gallons of gas to refill it after I had driven it 53 miles (131 miles to 184 miles). This calculates to 13.87 mpg, not very good for a small car. The visit was very good,'Skinney Mike' handled everything quickly and efficiently. I will see you for my next maintenance requirement. More

My family and I had visited about a hand full of stores. Found Helmand online called him talked to him and sounded really nice promised me that he would not waste my mind. He did what he promised and me and Found Helmand online called him talked to him and sounded really nice promised me that he would not waste my mind. He did what he promised and me and my family are very happy with the dealership and with Mr. Anwary, he is truly an asset for liberty family. I will tell everyone to go see Helmand Anwary at Liberty Buick. More

i was treated veary well by every one at libERTY BUICK brian never lied to me always above board thank,s brian was very healpful in showing every think on the dash boadd and how they work brian never lied to me always above board thank,s brian was very healpful in showing every think on the dash boadd and how they work More

We have purchased over 20 vehicles, and our family has purchased several through Liberty Buick. The experiences were not positive. It has been our experience that a salesman is your best friend until yo purchased several through Liberty Buick. The experiences were not positive. It has been our experience that a salesman is your best friend until you sign on the dotted line. Their overall attitude has been over-confident, argumentative and sometimes condescending towards our questions and concerns. We have avoided dealing with car salesmen for several years as the experience was usually a negative one. We did, however, try to get some information regarding a used vehicle at Liberty Buick. Our initial telephone call was with another salesman who promised to get back with us the same day with the information we requested. Having no return call after some time, we called Liberty Buick again, only to be told the salesman had gone home for the day. The only reason we drove by Liberty Buick was because it was on our way home. But we are very glad we stopped at the dealership to see the vehicle. Our first contact with Ryan Shippy (not the original salesman we spoke with) was very friendly. Great first impression - firm handshake, respectful manner and a true desire to assist us. Our questions and comments were treated with respect, and Ryan answered our questions concisely and completely without any attitude. He offered us several possible vehicles that might interest us and gave us the information about options and features to help us make an informed decision. We thought that our positive experience with Ryan might end once we got to the negotiation stage of the process, but again Ryan was respectful and concise about all our concerns. A deal was struck within the hour and we thought once the papers were signed, Ryan would turn us over to other personnel to finish the transaction. We were pleasantly surprised. Over the course of 20 minutes, Ryan had the paperwork in process. We got to know Ryan and his commitment to helping people. His values were apparent immediately; strong work ethic, commitment to the customer, and confidence in handling any questions or concerns we had. He followed us through every stage of the process, giving us updates about what would be done, when it would be done and who would be doing it. The financial manager was meticulous in preparing all the documents necessary for purchase of the vehicle, licensing and registration. Ryan was there after the paperwork was complete to wrap up the process with an overview of what would be done prior to picking up the vehicle the next day. I expressed concern about whether I could remember to bring the title to our trade-in and to our relief Ryan immediately offered to give us a "reminder" call the next morning. The very first comment we made after walking out the door at Libery Buick was that we had finally had our "first" great car buying experience! We cannot thank Ryan Shippy enough for the respectful, caring way he treated us. He turned an initially negative experience into the first positive one we've ever had. All the personnel at Liberty Buick, and especially Ryan Shippy, have earned our trust and loyalty. More

My husband and I were very impressed with Brad as our salesman. He made our car purchase very simple and handled everything without any problems. He went over all of the details with us regarding the t salesman. He made our car purchase very simple and handled everything without any problems. He went over all of the details with us regarding the terms of the sale, and explained in detail about how all of our equipment worked. Brad answered all of our questions, and followed up with us after the sale was made. We will definately buy our next car from him in the future. Liberty Buick is fortunate to have a great saleman like Brad. Keith & Pam Rock More

We were very pleased with the professionalism of this dealership. Rich did an outstanding job of helping us pick a car and showing us all the ammenities of the vehicle. I felt he worked is our best int dealership. Rich did an outstanding job of helping us pick a car and showing us all the ammenities of the vehicle. I felt he worked is our best interest to get us a price that was acceptable. All the employees we met during our visit were very helpful and friendly. More

Liberty Buick is very fortunate to have Brad working for them. He was most capable knowledgable, professional and friendly in working with us on not one but two sales transactions over a two month period them. He was most capable knowledgable, professional and friendly in working with us on not one but two sales transactions over a two month period. He can fill you in on all the details, but to suffice, He did an outstanding job for us and we appreciate his efforts and patience very much. Rest assured, we'll continue as happy campers with Liberty Buick for years as we have been for many years past. Thanks a bunch to you all and Brad, Stanton and Maryellen Gayle More

A very friendly person to deal with. I have purchased at least 3 cars from Liberty Buick. I would recommend Valero to anyone to deal with. least 3 cars from Liberty Buick. I would recommend Valero to anyone to deal with. More

Good experience. Not a high pressure dealership. Knowledgeable and Friendly Staff. Good selection of inventory and was the fastest and easiest car deal I have ever experienced. Pleasant Surprise! Knowledgeable and Friendly Staff. Good selection of inventory and was the fastest and easiest car deal I have ever experienced. Pleasant Surprise! More

The service was great and the work was completed when promised. I am trusting the service department's recommendations for the car of my vehicle. Jim is always friendly and helpful. I would recommend Li promised. I am trusting the service department's recommendations for the car of my vehicle. Jim is always friendly and helpful. I would recommend Liberty Buick. More