Liberty Buick

Liberty Buick responded

Hello, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Justin Sgro, General Manager

idg85048 responded

Justin, Thank you for the phone call today and taking the time to listen to my concerns. Much appreciated.

Liberty Buick responded

Thank you for taking the time to share with us! The goal of the Liberty Buick team is to ensure a painless and enjoyable purchasing process for each of our customers. I'm happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Justin Sgro, General Manager

Liberty Buick responded

JJ, I appreciate your kind words about our service team. Thank you for choosing Liberty Buick for your vehicle needs. Sincerely, Ed Trueblood

Liberty Buick responded

What an enjoyable review to read, Alan! It is reassuring to know Charles provided you with a hassle-free and great shopping experience. Liberty Buick’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions, and I hope you enjoy your new Buick Envision. Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you for taking the time to write about your experience with us, Melanie! At Liberty Buick, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Justin Sgro, General Manager

Liberty Buick responded

I appreciate your marvelous feedback, Kabuki. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Justin Sgro, General Manager

Liberty Buick responded

Unfortunately, I cannot go into too much detail on this matter out of respect for the customer. This is not the customer that wrote this review. The customer seemed very embarrassed when we called her about an Attorney General complaint that we received from her a few weeks ago.We later found out she did not write an Attorney General complaint. The complaint was written by her child but her child used her email address and also fraudulently signed her name on the Declaration Section seven stating that he or she was the customer.When we saw this, we immediately called the customer, she was surprised and had no idea what we were talking about. This was also after we cashed her check and it was good.The customer then reached out to the Attorney General Department and had it removed within a couple of days stating it was not her who made the complaint. Again, without going into too much detail, we did have a down payment issue at first, we never called the customer and threatened her. She just decided to put a different amount down then the original amount which was fine but it did make her payment increase, the customer was aware of this and agreed to this. The customer originally came in needing a vehicle with another person that actually drove her here and negotiated the whole deal to make sure she got a great deal and to protect her from making any wrong decisions. The person who wrote this review never mentions this part. Then the customer's friend leaves her here to take delivery of the vehicle she was purchasing that same day.She did not have a vehicle because the insurance company was totaling her vehicle. The customer changed the down payment because somebody talked her into keeping the salvage title vehicle many weeks later. Having the salvage title vehicle and the new vehicle the customer asked if we could purchase the vehicle back and we did. The customer was happy and content. The person who wrote this review states "and off we sent her with this SUV" this is true because the customer did not have a car rental, she was told her car would be salvaged and the person who brought her in to buy the vehicle left after negotiating the deal. I think my staff did a great job and made the right decision for the customer that evening. The person also states the General Manager was out for three weeks this is true; I went on a 12-day Cruise with my family and then had a five-day meeting in California. There was nothing shady about me being gone for a few weeks, it was the truth. My manager that was in charge did speak to the customer several times and worked everything out with her to make her happy.We really take care of our customers, please I urge you not to take my word for it read all the reviews. You will see I personally answer every review that is not a perfect five star. Our managers are very involved in all situations and I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history, this is also out of 2,400 Dealers across the country! We always take unhappy customers very, very seriously. Thank you Justin Sgro General Manager

Nick responded

Wow, after reading all the misinformation included in your response it makes me wonder what valued employee of the dealership is telling this to you. As I mentioned numerous times in my review I am not the one whom your dealership took advantage of, it was clearly my almost 80 year old mother. If you think her children are just going to stand by as a dealership clearly takes advantage of a senior citizen, I’ve got a bridge to sell you in Brooklyn. So yes, I am going to review with her what happened during her trip to the dealership and yes my sister is going to help her file a complaint against the dealer. She worked very close with my sister to ensure that everything mentioned in the report was what my mother experienced at the dealership and after her visit. I am not sure who reports to you and said she did not know about the report but that is a complete lie. She knew it very well as all the information came directly from her. One piece of information which you have correct is that she did call to have the report which she filed with the Attorney General removed, but only after numerous threats from your valued employee, Mike Ebert. She was terrified from conversations directly with Mike Ebert that the dealership was going to do various things to her, ranging from bankrupting her (which they have come close to doing), taking her 1 bedroom condo from her to charging her with perjury. He seemed to come up with a new threat to her almost daily. I truly couldn’t believe what my mother was telling me this guy was threatening her with. You should be very proud to have him be a part of your team. One of the best parts of your reply was when you stated that my aunt, who is the one who brought my mother to the dealership, negotiated the entire deal. Now that is somewhat comical. I have spoken to my mother and my aunt and they both said that my aunt never even was at the table when the car was being discussed. So once again, whoever blatantly lied to you about the process that took place, I would question his employment. Or question his integrity. Then again, not sure any of you have any integrity after this debacle. But the best is yet to come. I find out later that my mother could not handle the constant threats mentioned above from your model employee Mike Ebert. He told her she could return the used car back and as long as she gave the dealership 5k. She returned to the dealership and Mike had some more tricks up his sleeve to scare my mother. He mentioned to her that now this used car is a month older so model had been further updated and she would have to pay an additional 3k!!! And then on top of that he mentions she owes two months of car payments (approx. $500 each). So after all was said and done he made my mother, whom once again is 80 years old and on a fixed income, pay 10k before he would allow her to return the car. So even though she returned to the dealership 2 days after her initial visit to say she can not afford the deal to which the response was that it is too late and it would be impossible to cancel the deal. She brought the car home and it sat in a garage for the entire time it was in her possession. So then she was threatened and told that if she brings the dealership 5k they will let her return it to that turning to 10k within minutes of her returning to the dealership. Please let me know with your automotive wisdom how this used automobile cost the dealership 10k which they had to charge my mother? So once again this is my 80 year old mother, who has minimal money in the bank and only a small 1 bedroom condo to her name. This man constantly threatened her for weeks that he would take pretty much everything from her if she didn’t pay the dealership this money. You should be very proud of having employees whom would stoop to such a level. In your entire response you act as though my mothers children (my sister and I) were manipulating my mother in order for her to get one over on this top notch dealership that you run. But in reality, the only manipulating was done by your employees to not only get my 80 year old mother to agree to a ridiculous contract, but also to eventually threaten her numerous times before taking over half the savings she has left in order to cancel this deal.