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Liberty Buick GMC
Matthews, NC
65 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 65 reviews
September 30, 2017
Cannot trust the service advisors I went to Liberty Buick GMC to have the transmission checked on my Pontiac grand prix. It was having trouble shifting. I mentioned that there was al I went to Liberty Buick GMC to have the transmission checked on my Pontiac grand prix. It was having trouble shifting. I mentioned that there was also a water sloshing noise that I can hear while accelerating since I thought it could be related. The service advisor told me I needed a new solenoid for the transmission and the water noise was the power steering pump. After the solenoid was installed and the power steering pump was replaced I still heard the water noise. After telling the service advisor that water noise was still there, he told me that the car was making a whining noise during their test drive, the power steering fluid was leaking, and the power steering fluid level was low. I was not told this information before I authorized the new power steering pump and I have no way of checking. I did not hear a whining noise while driving. More
by asdfqw2
Employees Worked With
Robert
September 06, 2017
BEST DEALERSHIP EVER an GREAT SALESMAN RYAN SHIPPY Ryan Shippy was honest an made us feel no pressure was great time buying a car from GMC LIBERTY. Cant wait to refer as many friends as possible to RY Ryan Shippy was honest an made us feel no pressure was great time buying a car from GMC LIBERTY. Cant wait to refer as many friends as possible to RYAN SHIPPY More
by pauldp52
Employees Worked With
RYAN SHIPPY, LYDIA
March 09, 2017
*CAUTION* Their service is the worst The service this dealership provides is incredibly lacking. I left my vehicle there Saturday for it to be worked on starting Monday. They call me on The service this dealership provides is incredibly lacking. I left my vehicle there Saturday for it to be worked on starting Monday. They call me on Tuesday to tell me they'll start on Wednesday, and here it is Thursday and I'm still without the only vehicle I have. I took it there because it was burning oil at an accelerated rate, and I basically had to pull teeth to get them to admit there was a note for this vehicle that it consumes oil too fast, it is their responsibility to change the pistons, and it's at their cost. Oh, no rental for me during the whole week I need to find transportation to my job that so happens to be an hour away from home. Then I get the news that the manifold is also cracked, they admitted this is due to engines overheating because of low oil, but they want to charge me over $340 to fix an issue for which the oil consumption rate is the proximate cause. Mind you, they verbally stated that they would cover anything caused by the oil consumption. They will get you for whatever they can, I would NOT give them one penny if I were you. More
by Pissed Off
Employees Worked With
Harvey Hunt
November 20, 2016
One of the best around town This is my third Terrian and my second from Liberty, these folks work with you to get your needs resolved and smiles all around. Great job.... This is my third Terrian and my second from Liberty, these folks work with you to get your needs resolved and smiles all around. Great job.... More
by Philg
Employees Worked With
Rob Mullis
October 23, 2016
Over the Top Seevice Dennis is The Man! If you are in the Market for a new vehicle Liberty & Dennis are the people to see! M Rossi Charlotte NC Dennis is The Man! If you are in the Market for a new vehicle Liberty & Dennis are the people to see! M Rossi Charlotte NC More
by M Rossi
Employees Worked With
Brad
March 23, 2016
Awesome place to buy My wife and I started looking for our next vehicle a couple of weeks ago and decided to visit Liberty Buick GMC. As soon as we pulled in we were greet My wife and I started looking for our next vehicle a couple of weeks ago and decided to visit Liberty Buick GMC. As soon as we pulled in we were greeted by Steve. Steve introduced us to Brad the GM and immediately felt at home. They aligned with our needs and set expectations of how they operate. We were given a tour of their property and quickly found the truck we wanted. In the past when we bought from another dealer we never brought our kids since buying a vehicle can be stressful. We knew we found a great place by seeing all the other customers reactions and overhearing conversations. Steve demonstrated patience and our 5 year old fell in love with him. We have purchased a few vehicles in the last 5 years and the the experience at Liberty Buick GMC was amazing. We felt like family.The team explained every step of the process and found every possible way to reduce our cost. We have NEVER found such great service or had an experience so amazing from a dealership. After wrapping up they made sure we knew how to use all the electronics and paired our phones to our new truck. I wish other companies were able to provide experiences like this. I will tell anyone and everyone about this! Thanks Steve, Billy, Benjamin, and Brad! You have all went above and beyond for our family. More
by NightHawk
Employees Worked With
Steve, Benjamin, Billy, Brad
July 28, 2015
best experience in car sales ever!!! This by far was the most pleasent experience I've ever had in purchasing a car. The whole staff was very pleasant and efficient. I went to two other This by far was the most pleasent experience I've ever had in purchasing a car. The whole staff was very pleasant and efficient. I went to two other dealerships but neither was as professional or able to give me the price I was looking for. I would definitely recommend liberty to anyone looking to purchase a car. More
by stephanievb
Employees Worked With
Anthony Hailey
July 15, 2015
New Truck Purchase Scott and his team took EXCELLENT Care of us! We checked 5 other dealerships and none of them could get close to the price.. The other dealers said " Scott and his team took EXCELLENT Care of us! We checked 5 other dealerships and none of them could get close to the price.. The other dealers said " If Liberty is going to sell you a truck for that price, we can't beat it and I would buy it right now!" Well we did! Thanks so much for a GREAT experience and a AWESOME price! More
by tmcsmith
Employees Worked With
Brad
November 03, 2014
Excellent Service!! This is by far the best dealership to work with. From the beginning of the purchase thru delivery, everyone at Liberty was very professional and eas This is by far the best dealership to work with. From the beginning of the purchase thru delivery, everyone at Liberty was very professional and easy to deal with. This is the 2nd car we have purchased from Liberty and will be a repeat customer in the future. More
by mbthompson5
Employees Worked With
Scott McCorkle
October 02, 2014
Recall I make an appointment I take 3 hours off of work I drive 30 miles round trip I show up I sit for 1 hour They tell me they don't have the parts W I make an appointment I take 3 hours off of work I drive 30 miles round trip I show up I sit for 1 hour They tell me they don't have the parts We'll call you when they come in More
by vulva
Employees Worked With
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