Liberty Bay Auto Center

Wonderful staff. Personal attention. The folks that work for this wonderful family owned dealership honestly care about you and your experience with them. Many employees have been there o The folks that work for this wonderful family owned dealership honestly care about you and your experience with them. Many employees have been there over 20 years. That says a lot about the way the owners treat their employees. I had my car detailed and it came back looking almost new. Great job. We bought a used vehicle also and it looks brand new yet is a 2013. They are very fair with trade in value and very friendly in the negotiations process. I can't recommend them enough. wonderful company and great team of employees. They obviously love to work there. More

THE BEST EXPERIENCE WE HAVE EVER HAD ! This was an exceptionally amazing experience buying a car from Liberty Bay Auto Center. I will forever only buy my vehicles from them! I hated visitin This was an exceptionally amazing experience buying a car from Liberty Bay Auto Center. I will forever only buy my vehicles from them! I hated visiting Auto Malls and Dealerships because I always and felt overwhelmed and pressured by salesman. NOT my experience here! I was so pleased and surprised with the car buying experience I received at Liberty Bay Auto Center. I had the pleasure of working their General Manager, Tom Diefendorf, and Carol Ost, who personally assisted me. From the moment my husband and I walked through the doors, we felt like family. Tom Diefendorf greeted us and offered us a beverage. Tom introduced us to Carol Ost who would assist us. Carol Ost began by first giving us a tour and introducing us to the different departments. She then sat with me and asked what it was I was interested in. I had my eye on a 2013 Lexus RX350 SUV that I had researched on the internet. Carol walked me out to the exact vehicle I was looking for. Carol was very knowledgeable and answered all my questions. She then handed us the keys so we could take a test drive and get a feel for the car. We fell in love with the car! Tom Diefendorf and Carol Ost worked with us on the purchase price and made the process of buying a new car fun and easy. NO STRESS!!! Everything was seamless and organized. After deciding to purchase the car, Carol introduced us to Jeremy Dogeagle in the Financing Department. Jeremy Dogeagle was also a pleasure to work with, and walked us through financing (no pressure tactics here either). Jeremy was fun, super nice, and answered all my questions. Such an easy process and the Lexus came with a 48 hour money back guarantee. After our pleasant experience with Jeremy, we met back up with Carol Ost. Carol then took the time to sit with me and my husband in the car and go over every inch/button. Carol even helped me link my phone to the car. I never thought the process of buying a new car would be this fun and stress free. My experience was truly exceptional, and I cannot say enough amazing things about Liberty Bay Auto Center and Tom Diefendorf, their General Manager. Everyone we met was awesome. I would also like to say that I have never been to a Dealership or any business really where I met the owners of the business. The owners, Dean & Sherri Church, and the employees are all gracious and genuinely loved their jobs. My husband and I kept commenting to each other how happy all the staff was to be at work. Tom Diefendorf and the team are definitely doing something right in more ways than one. Here is the amazing part; We live in Bellevue and they delivered the Lexus to our home in Bellevue without blinking an eye. I will be a customer forever!! More

Letter of Thanks to Liberty Bay Auto Center Tom Diefendorf, General Manager Liberty Bay Auto Center 20201 Front Street NE Poulsbo, WA 98370 Dear Tom, When we talked recently I did not t Tom Diefendorf, General Manager Liberty Bay Auto Center 20201 Front Street NE Poulsbo, WA 98370 Dear Tom, When we talked recently I did not tell you that part of my career I was a Customer Service Manager for a major retail store and I remember often taking action in support of our customer in the way you did today for us. It always worked out best and you proved it today. Thank you for your generous, favorable resolution to our problem with our Mazda 6. Because your company prides itself in customer service and has the best service reputation in North Kitsap we came to Liberty Bay Auto Center for our car purchase, started working with Doug and he put us with a salesman. Overall they made the purchase easy. We also have had three oil changes since the purchase at your shop because my wife insisted on using your quality service. We are not sure when we will trade in our Mazda 6 but we will come to you first when we do. With the friendliness and "we stand behind our cars” attitude of your entire organization we are more than willing to "kick some new tires" with you and your staff. Thank you again. Jerry and Sandi U More

Relationships! Feeling like family… that is what it is truly about. Over the last 6 years I have purchased 3 different vehicles from Liberty Bay Auto Center. (One f Feeling like family… that is what it is truly about. Over the last 6 years I have purchased 3 different vehicles from Liberty Bay Auto Center. (One for myself and a couple for the kids). The customer service is hands down the reason I keep returning. Over this period of time the crew have become like family. They are happy when we walk in the door and always take care of our needs or concerns. There is definitely something to be said about shopping local. Thank you LBA for all that you do in and for our wonderful Kitsap County Community! - Margie Perry More

More than excellent I purchased my Subaru a few years back from Liberty Bay Auto. It was the first auto purchase I had ever made on my own (as a senior citizen). I had I purchased my Subaru a few years back from Liberty Bay Auto. It was the first auto purchase I had ever made on my own (as a senior citizen). I had heard from friends and neighbors, also customers, of really great buying experience and was totally in agreement. The purchase was fair, effortless and the subsequent service has been beyond reproach.It is a bit of a trek for me to continue normal service at LB, but as long as I am able, I will trek out to Poulsbo for all my auto needs. Thank you all so much. More

Perfect!! Kevin Hogan was our sales person. I have known him for over 20 years but never bought from him. (Referred him plenty). He found the perfect Audi Q-5 f Kevin Hogan was our sales person. I have known him for over 20 years but never bought from him. (Referred him plenty). He found the perfect Audi Q-5 for my wife (she was looking too). The trade in went very well and I have NO COMPLAINTS AT ALL!! Go To Liberty Bay if you need a car. They will find it if they do not have it on the lot!! More

The BEST experience ever !! I bought a Subaru Forester from Liberty Bay Auto Center and my husband and I had a wonderful car buying experience! Our salesperson was extremely he I bought a Subaru Forester from Liberty Bay Auto Center and my husband and I had a wonderful car buying experience! Our salesperson was extremely helpful, easy going, and didn't pressure us, we really appreciated his attitude during the whole process. We had just left the Toyota dealer and had a terrible experience. We did get an awesome deal on our Forester, but the other reason we bought it was because the team at Liberty Bay didn't jerk us around or make us wait for hours. They were very fast yet concentrated on us. Liberty Bay was very fair and reasonable with the negotiation and our trade in. Overall this was the best car buying experience we ever had. Everyone at Liberty Bay was very nice, and I can only guess it starts with the top down because before we left, we met Tom Diefendorf, General Manager, and he was so nice. He gave us his business card with cell phone number on it so that we could call him anytime if we needed anything. This is a great place to buy a car! Thank you! More

We bought a used Toyota Tacoma from Sean Green and had a great experience. The Liberty Bay Auto team made us feel very welcome and answered all of our questions. When we decided to buy the Tacoma, they ga great experience. The Liberty Bay Auto team made us feel very welcome and answered all of our questions. When we decided to buy the Tacoma, they gave us a great price and a good value on our trade-in. We highly recommend Liberty Bay Auto to anyone on the market for a good-value used car. More

My wife and I had a great experience buying a 2006 Jeep Commander from this dealership. In general, I do not enjoy buying cars, but working with Liberty Bay was much better than the average car dealership Commander from this dealership. In general, I do not enjoy buying cars, but working with Liberty Bay was much better than the average car dealership experience. They treated us fairly, did not employ ANY hard sell tactics and executed the sales transaction in a reasonable amount of time (i.e. we didn't sit there for 90 minutes waiting to see the finance manager). We talked to Paul on the phone before driving over to Poulsbo and they stood behind everything they agreed to on the phone. Then, we worked with Sean Green at the dealership and he was very helpful and pleasant to work with. He sent pictures of us with our new car and gave a personal touch to our purchasing experience. We got a fair price on the car. There are a couple of scratches on the car and I was hoping that they would have them touched up as a part of the purchase, but they decided to charge us for that. That was the only issue we had during the purchase process. Overall, I will reiterate that it was a great experience and we will definitely go back to Liberty Bay Auto Center the next time we are in the market for a used car. More

WE recently purchased a 2005 Mazda Miata from Liberty Bay Auto Center. Usually, when we decide to buy a car we would rather have a root canal with no drugs. Your team stepped up and made our car buying exper Auto Center. Usually, when we decide to buy a car we would rather have a root canal with no drugs. Your team stepped up and made our car buying experience enjoyable. We never dreamed we would end up buying a roadster for just the two of us at this time in our lives. Your finance director, Jeff, worked his magic and was able to get us financed, working through and around all obstacles. Our salesman, Greg, was a great guy to deal with and worked hard to put us in the Miata. Please convey our sincere and heartfelt appreciation to your outstanding team. This is our second great experience in buying vehicles. The first was when we purchased a 2005 Ford Ranger - again from Liberty Bay Auto Center! That too, was a pleasurable experience. We appreciate the low key sales approach and the consideration of our time. Sincerely W. & P. Crandall Silverdale, WA More